Vodafone UK - Newton Abbott Reviews 

267
TrustScore 5 out of 5

5.0

15a Courtnay Street, TQ12 2QH Newton Abbott, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

It’s so nice to talk to experienced staff here who are more than helpful to explain everything about mobile phones from something simple with an app or explaining very clearly the details of a contrac... See more

Company replied

Rated 5 out of 5 stars

Friendly and efficient service from Vicky as always. She makes what can be a painful, hassly experience enjoyable - gets the job done with interesting chat along the way - thank you! Charlie B

Company replied

Rated 4 out of 5 stars

Good explanation of what is being bought and terms and conditions

Company replied

Rated 5 out of 5 stars

Just before Christmas I was experiencing issue with my phone and I popped into my local Vodafone store to sort the issue out. I was met by the kindest and most helpful young gentlemen, Charles. He rea... See more

Company replied


Company details


Contact info

  • 15a Courtnay Street, TQ12 2QH, Newton Abbott, United Kingdom

5.0

Excellent

TrustScore 5 out of 5

267 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(267)

42,866 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Friendly and helpful service from Vicky…

Friendly and helpful service from Vicky and the Newton team as always

September 14, 2024
Unprompted review
Vodafone UK - Newton Abbott logo

Reply from Vodafone UK - Newton Abbott

Hey Kevin,

Thanks for the feedback and support, we really appreciate it!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I had excellent customer service from…

I had excellent customer service from Jordan and Vicky, will definitely return when I next need to upgrade

September 11, 2024
Unprompted review
Vodafone UK - Newton Abbott logo

Reply from Vodafone UK - Newton Abbott

Hi Hunt,

This is lovely feedback for Jordan and Vicky. Thanks for taking your time to share the experience. If you ever need any help, please reach out to us by dropping a message either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

All the best,
Vodafone Social Media team

Rated 5 out of 5 stars

Best practice for businesses

The staff went out of their way, to get us the best deal possible. They were courteous, listened to everything I said, were kind and very approachable, a real credit to Vodafone. I would recommend them to all my family and friends. At a time when businesses give customers such little, real personal time and attention, this was an amazing exception . Thank you all so much. Keren C.

September 9, 2024
Unprompted review
Vodafone UK - Newton Abbott logo

Reply from Vodafone UK - Newton Abbott

Hi Keren. Thank you for your glowing review for the team. It's always lovely to read such fantastic feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Outstanding service

Outstanding service. Very helpful above and beyond.

September 5, 2024
Unprompted review
Vodafone UK - Newton Abbott logo

Reply from Vodafone UK - Newton Abbott

Hi Robert,

Thank you so much for taking the time to leave us a 5 star review! We're glad you had such a positive experience with us and the service we have provided.

If you do ever need anything in the future, please reach out to us by following the below links:
Facebook - http://vodafone.uk/3lCYUxW or X - http://vodafone.uk/3LXh2xl.

Thanks,
The Vodafone Social Media Team

Rated 5 out of 5 stars

Outstanding

Vicky is more than helpful with any problem and is probably one of the best people I have come across when it comes to anything with Vodafone. A real credit to the company

August 13, 2024
Unprompted review
Vodafone UK - Newton Abbott logo

Reply from Vodafone UK - Newton Abbott

Hi Callum,

Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.

Thanks again, Vodafone Social Media Team

Rated 5 out of 5 stars

Charlie is always helpful

We also visit the Newton Abbot store for our phone issues and Charlie is always there with a smile and willing to help.
He is a credit to his company! Would highly recommend visiting Charlie if you need anything with your phones!

August 13, 2024
Unprompted review
Vodafone UK - Newton Abbott logo

Reply from Vodafone UK - Newton Abbott

Hi Carol. Thank you for your review for Charlie. It's always lovely to read such fabulous feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

charlie is always helpful!

popped in for a quick issue and charlie is always very helpful and i was in and out quicker that i thought!
highly reccomend!

August 12, 2024
Unprompted review
Vodafone UK - Newton Abbott logo

Reply from Vodafone UK - Newton Abbott

Hi Mike,

It's great to hear about your recent experience, thank you for reviewing.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Reccomend charlie highly!

We dealt with Charlie today and he was absolutely brilliant. Could not recommend more!

August 12, 2024
Unprompted review
Vodafone UK - Newton Abbott logo

Reply from Vodafone UK - Newton Abbott

Hi Ray,

Thanks for your review and great feedback for Charlie.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Charlie was superb

We have dealt with Vodafone for years and we also worry about coming in as we aren't the most technical. However we dealt with Charlke today and it could not have gone smoother, he was absolutely brilliant and explained everything very clearly and we have walked out very happy customers. Highly recommend!

August 12, 2024
Unprompted review
Vodafone UK - Newton Abbott logo

Reply from Vodafone UK - Newton Abbott

Hi Gill,

Thank you for taking the time to review and sharing this great feedback.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Charlie and vicky

Charlie and Vicky were very helpful and we would highly recommend them to anyone looking for a phone company.

July 17, 2024
Unprompted review
Vodafone UK - Newton Abbott logo

Reply from Vodafone UK - Newton Abbott

Hey there,

It's great to hear about the positive experience which you had with Charlie and Vicky. We appreciate you taking the time to write in a review.

If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Vicky and the team in the Newton Abbot…

Vicky and the team in the Newton Abbot store are always friendly and helpful, it's great to see a local business with a great team

July 1, 2024
Unprompted review
Vodafone UK - Newton Abbott logo

Reply from Vodafone UK - Newton Abbott

Hi Anthony. Thank you for your review for Vicky and the team. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Vicky is such an asset to the Newton Abbot Store

Vicky- is such an asset to the Newton Abbot store- she would have saved me a lot of trouble if I had gone to see her first! Thank you for being so helpful, but non condescending!

June 24, 2024
Unprompted review
Vodafone UK - Newton Abbott logo

Reply from Vodafone UK - Newton Abbott

Hi Carol,

We're delighted you had such a positive experience. Thanks for your great review!

If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Vicky the sales advisor was brilliant

Vicky the sales advisor was brilliant, did everything I needed to change from O2 to Vodafone. Easy change over

June 19, 2024
Unprompted review
Vodafone UK - Newton Abbott logo

Reply from Vodafone UK - Newton Abbott

Hi Lyn,

Thanks for the great feedback! We're so happy you had a positive experience. Thank you for choosing Vodafone!

If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Helpful and friendly service from Vicky

June 12, 2024
Unprompted review
Vodafone UK - Newton Abbott logo

Reply from Vodafone UK - Newton Abbott

Hi Steve,

Thanks for your 5-star review for Vicky. We appreciate this feedback. If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

Thanks again,
Vodafone Social Media team

Rated 5 out of 5 stars

Joe really knew his stuff

Joe really knew his stuff, made sure he did everything to get me the best deal and explained everything in clear terms without being patronising.

Can't really ask for more

May 23, 2024
Unprompted review
Vodafone UK - Newton Abbott logo

Reply from Vodafone UK - Newton Abbott

Hi Darren,

Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Mark helped me get a great upgrade

Mark helped me get a great upgrade. Excellent customer service

May 4, 2024
Unprompted review
Vodafone UK - Newton Abbott logo

Reply from Vodafone UK - Newton Abbott

Hi Angela,

We're delighted to hear this. Thanks for your review.

If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Mark was very informative

Mark was very informative

April 28, 2024
Unprompted review
Vodafone UK - Newton Abbott logo

Reply from Vodafone UK - Newton Abbott

I’m glad you had a positive experience thank you for sharing it with us. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Mark was excellent

Mark was excellent

explained in detail what was and is. Definitely recommend Vodafone

April 28, 2024
Unprompted review
Vodafone UK - Newton Abbott logo

Reply from Vodafone UK - Newton Abbott

It’s great to hear you’ve had a positive experience. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Five star service

Vicky is the the one to see, up most professionalism and expertise in getting me the correct contract. Really happy with the service, will be back for broadband in November.

April 27, 2024
Unprompted review
Vodafone UK - Newton Abbott logo

Reply from Vodafone UK - Newton Abbott

Thank you for your support and review. It's always lovely to read such nice feedback.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Newton abbot team have been excellent…

Newton abbot team have been excellent this afternoon in helping me set up my ring doorbell which they don't need to do and renewed my plan with unlimited data which I am super happy about!

April 12, 2024
Unprompted review
Vodafone UK - Newton Abbott logo

Reply from Vodafone UK - Newton Abbott

Hi David,

We really appreciate you taking the time to share this great feedback. We're delighted you got the help you needed and the team went the extra mile to help.

If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY

Thanks, Vodafone Social Media Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look