I needed to transfer data from a phone to a new phone and visited Vodafone in Abbey Centre, Newtownabbey. The young lady who served me, unfortunately I didn't see her name, was very clear in her advi... See more
Company replied
Location
Switch location31A Longwood Road,Abbey Centre, BT37 9UH NEWTOWNABBEY, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I was very impressed by the knowledge and professional manner of the staff member who sorted out my contract problem. He (Harry) was able to guide me through the whole process by using terms I cou... See more
Company replied
It is wonderful to have humans to serve me rather than online. I hope you never close the stores. Sam was brilliant in his patience, willingness to listen to what I needed and found the best plan for... See more
Company replied
Great experience in store today in Abbey centre with Michael. Michael got me sorted with an upgrade with a new iPhone 16 and made the whole process very straightforward as after spending hours onlin... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Newtownabbey
Written by the company
Contact info
31A Longwood Road,Abbey Centre, BT37 9UH, NEWTOWNABBEY, United Kingdom
4.9
Excellent
466 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Extremely Helpful Staff
May 23, 2025
Unprompted review
Reply from Vodafone UK - Newtownabbey
Hey Daniel,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Harry was AMAZING
Harry was AMAZING. I’ve honestly been so frustrated with trying to get my phone sorted and he was so fabulous getting me sorted.
May 21, 2025
Unprompted review
Reply from Vodafone UK - Newtownabbey
Hey Clare,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Michael helped me get my Sims sorted…
Michael helped me get my Sims sorted and new hbb into the house
May 20, 2025
Unprompted review
Reply from Vodafone UK - Newtownabbey
Hey Keith,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Dillon was very knowledgeable friendly…
Dillon was very knowledgeable friendly and helpful.
May 19, 2025
Unprompted review
Reply from Vodafone UK - Newtownabbey
Hey Johnny,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Newtownabbey
Hi Gerald,
Thank you so much for your wonderful review and the amazing support you’ve shown for Joel —it truly means a lot to us!
If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or on X at vodafone.uk/3LXh2xl.. We're always here for you!
Thanks again,
Vodafone Social Media Team
Helpful knowledgeable staff who are so…
Helpful knowledgeable staff who are so willing to help.
May 19, 2025
Unprompted review
Reply from Vodafone UK - Newtownabbey
Hey William,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Easy upgrade
Pleasant friendly and knowledgeable staff quick and painless and saved money in the process
May 19, 2025
Unprompted review
Reply from Vodafone UK - Newtownabbey
Hey Sean,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Harry was brilliant ordered a sim…
Harry was brilliant ordered a sim online and hadn't received it over a week later went in store and it was sorted in minutes couldn't be happier
May 15, 2025
Unprompted review
Reply from Vodafone UK - Newtownabbey
Hey Dariusz,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Very helpful and easy to deal with and…
Harry, is Very helpful and easy to deal with and explain the product so well
May 1, 2025
Unprompted review
Reply from Vodafone UK - Newtownabbey
Hey Jimmy,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Glenn was very friendly and helpful…
Glenn was very friendly and helpful staff.
April 29, 2025
Unprompted review
Reply from Vodafone UK - Newtownabbey
Hey EuniceNeill,
Thanks for the lovely review and fantastic support for Glenn.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great customer service
Great service, very helpful and quick service from Harry
April 28, 2025
Unprompted review
Reply from Vodafone UK - Newtownabbey
Hey Niamh,
Thanks for the lovely review and fantastic support for Harry.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Newtownabbey
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Harry was amazing help when changing…
Harry was amazing help when changing over my sim!! Would highly recommend
April 27, 2025
Unprompted review
Reply from Vodafone UK - Newtownabbey
Hey Madison,
Thanks for the lovely review and fantastic support for Harry.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
My experience was amazing
My experience was amazing, staff were so friendly and helpful! I would definitely recommend. Got an amazing offer! Very happy
April 27, 2025
Unprompted review
Reply from Vodafone UK - Newtownabbey
Hey Samantha,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Very informative staff
April 10, 2025
Unprompted review
Reply from Vodafone UK - Newtownabbey
Hey Paul,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Advisors helped me with my mobile phone…
Advisors helped me with my mobile phone signal issues I have been having in certain areas . Rachael told me and searched certain areas where the signal is expected to be poorer .
April 27, 2025
Unprompted review
Reply from Vodafone UK - Newtownabbey
Hey Mark,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Fantastic service from Glenn
Fantastic service from Glenn, would recommend
April 10, 2025
Unprompted review
Reply from Vodafone UK - Newtownabbey
Hey Kim,
Thanks for the lovely review and fantastic support for Glenn.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Harry was very helpful and thorough
Harry was very helpful and thorough
April 7, 2025
Unprompted review
Reply from Vodafone UK - Newtownabbey
Hey there,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Was in store today with Glen and I was…
Was in store today with Glen and I was given first class service on multiple issues.
April 6, 2025
Unprompted review
Reply from Vodafone UK - Newtownabbey
Hey Thomas,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great service well explained great desk…
Great service well explained great desk staff helpful
April 5, 2025
Unprompted review
Reply from Vodafone UK - Newtownabbey
Hey Rhonda,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.