I don’t normally leave reviews, but Chelsea at Vodafone was brilliant from start to finish. I was having a bit of a nightmare trying to sort everything out, and she was patient, friendly and genuine... See more
Company replied
Location
Switch location36-37 Witton Street, CW9 5DE Northwich, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Kerry was fantastic, looked at all my lines and saved me lots of money while getting the new phone I wanted. Experience was soured however by Vodafone’s painfully slow and archaic internal systems, wh... See more
Company replied
This is the second time (at least) that I’ve been assisted by Kerry in the Northwich shop. Outstanding professional with a positive, smiley demeanour. An excellent ambassador for Vodafone.
Company replied
Popped into Vodafone on the off chance my phone was due an upgrade....Had a very friendly greeting from the whole team as it was quiet, but particularly Chelsea who remembered me from a previous visi... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Northwich
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
36-37 Witton Street, CW9 5DE, Northwich, United Kingdom
4.9
Excellent
254 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Vodafone UK - Northwich
Thanks for the five star review, Heather. It's really appreciated! If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
A wonderful experience
Today's experience in dealing with updating a new phone was made effortlessly and problem free.
This was only possible because of the customer friendly assistants, Christopher and Zak, who were both professional and amazingly knowledgeable in their roles.
They both took time to assess my problem and then source the right solution for me.
I am delighted with my new phone and account.
I would highly recommend the Northwich Vodafone branch without a second thought.
Today I received the best customer service in a mobile phone store, second to none.
Thank you to both Christopher and Zak. Both a credit to Vodafone.
May 16, 2024
Unprompted review
Reply from Vodafone UK - Northwich
Hey Tracy,
We're delighted you had such a positive experience in store. Thanks for taking the time to share this amazing review!
If you do ever need anything in the future, please reach out to us by following the below links:
Facebook - vodafone.uk/3lCYUxW or X - vodafone.uk/3LXh2xl
Thanks,
The Vodafone Social Media Team
Kerry was great
Kerry was great, finding us a great deal and guiding us through the process of changing contracts.
May 11, 2024
Unprompted review
Reply from Vodafone UK - Northwich
Hi there,
Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Thank you for your help Will!
I wanted to say a huge thank you to the team at Vodafone in Northwich and especially Will who got be back online.
Unfortunately I lost my phone accidentally leaving it on the top of my car and it was smashed into smithereens on the Friday just before the bank holiday.
Will went out of his way to help me and swiftly got a replacement sim sorted on the Friday just before closing. I returned on the Saturday morning to arrange a new handset. I was quite flustered and had two of my small children with me, Will was extremely patient with me and chatting to the kids so I could process going above and beyond to resolve my issues.
I have my new phone in hand writing this review, based on a deal which is was fair, met my needs and wasn't too painful. I felt supported and would highly recommend Will and the team!
May 4, 2024
Unprompted review
Reply from Vodafone UK - Northwich
Hi there,
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Will at Vodafone
I've visited the Northwich branch today because I'm currently out of contract with another provider, I was served by Will, who was very knowledgeable and helpful in finding me a new deal.
May 4, 2024
Unprompted review
Reply from Vodafone UK - Northwich
Hi Cheryl,
Thanks for your positive feedback, we're delighted you've decided to join us and had a great experience.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Great staff, honest service
Understood my issues with porting phone numbers, updating broadband and my mobile data requirements. Will worked through and got the best deal that I’m happy with. Great service
April 6, 2024
Unprompted review
Reply from Vodafone UK - Northwich
Hi there,
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Will was amazing and very…
Will was amazing and very knowledgeable. Couldn’t do enough to help and provided an amazing service. Always hate coming to sort a new phone and Will made the experience easy, quick and enjoyable. I will be asking for wills assistance in the future.
April 6, 2024
Unprompted review
Reply from Vodafone UK - Northwich
Hi Sophie,
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Overall a great experience
Today we were greeted by Will. He was very informative, he gave great advice and was able to look at several different deals until he found us the deal that suited us best. Will was very cheerful and chatty with our three children. Once we found the deal on a new mobile, it wasn't any trouble for Will to look into our issues with our broadband. Again he had a look at several options, until we found the deal that suited us best. Overall a great experience.
April 5, 2024
Unprompted review
Reply from Vodafone UK - Northwich
Hi there,
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Best Mobile Phone Shop In Northwich
Well what an absolute pleasure to see Kerry again.
Apart from always making me feel so welcomed, she such a kind, caring person who makes me feel so at ease.
Chris, the manager who runs the branch is a fantastic manager, as it shows through Kerry's 5⭐️⭐️⭐️⭐️⭐️ Customer service I always receive at this particular branch in Northwich. And I can say with confidence, I would highly recommend anyone else to go for wonderful customer care, best value and guaranteed the best mobile phone shop in Northwich.
Thanks Guys!!👍
April 2, 2024
Unprompted review
Reply from Vodafone UK - Northwich
Hey Sarah,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Kerry & Will were very helpful &…
Kerry & Will were very helpful & patient with me today.
Friendly & knowledgeable.
Happy to shop at this store again
March 25, 2024
Unprompted review
Reply from Vodafone UK - Northwich
Hi Gwyneth,
Thanks for your kind words and taking your time to share the experience in store with Kerry and Will.
If you ever need any help, please reach out to us by dropping a message either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Seth was very helpful
Seth was very helpful, patient and understanding very professional
March 7, 2024
Unprompted review
Reply from Vodafone UK - Northwich
Hi Quade,
Thank you for reviewing and sharing this feedback for Seth.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Kerry was super helpful
Kerry was super helpful, gave us lots of options and the best prices.
March 2, 2024
Unprompted review
Reply from Vodafone UK - Northwich
Thanks for your awesome feedback for Kerry 😊 Thanks, The Vodafone Social Media team
Chris was instantly helpful and…
Chris was instantly helpful and cheerful.
He managed to make a better and cheaper deal for us and successfully lured us away from EE who we have been with for over ten years.
March 2, 2024
Unprompted review
Reply from Vodafone UK - Northwich
Hey Paul,
Thanks for letting us know what an amazing job Chris did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Kerry at the Northwich shop was a great…
Kerry at the Northwich shop was a great help today with my phone upgrade. Service is great, quick and easy. Thank you!
February 6, 2024
Unprompted review
Reply from Vodafone UK - Northwich
Hi Robin,
Thanks for reviewing and sharing this feedback for Kerry.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Seth was brilliant
January 22, 2024
Unprompted review
Reply from Vodafone UK - Northwich
Hi Sharon,
Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Poor Service
Dropped in to store and spoke with Kerry who was really helpful and looked at the best deal for upgrade. When I said let’s go for it at 16:45 she said she could not do as she was going home at 5pm. Such a shame as the store lost the business and I went else where.
Shows they are not fussed about business.
January 16, 2024
Unprompted review
Reply from Vodafone UK - Northwich
Hi Ben,
Thanks for taking the time to leave your review. I'm so sorry for the experience you've had when visiting out store. We always strive to improve in every part of our business and receiving feedback will help us to achieve this. If there is anything that we can help you with, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Very helpful
Kerry was Very helpful. Easily explained different options and provided me with what I needed.
January 17, 2024
Unprompted review
Reply from Vodafone UK - Northwich
Hi Michael,
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Kerry was so helpful
Kerry was amazing. So helpful and patient. Didn't just sell the phone but helped with set up
January 13, 2024
Unprompted review
Reply from Vodafone UK - Northwich
Hey Gill,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
The store manager Chris at Northwich…
The store manager Chris at Northwich offered first class customer service and put right problems that arose when my new plan was set up on the wrong basis. He was at all times professional ,helpful and clear in his explanations.
January 8, 2024
Unprompted review
Reply from Vodafone UK - Northwich
Hi Neil,
Thank you for taking the time to review, and sharing this feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Good experience
Kerry at Vodafone northwich shop made changing my provider easy, smooth, and a good overrall experience. Easily dealt with some little glitches.
January 3, 2024
Unprompted review
Reply from Vodafone UK - Northwich
Hi Karen,
Thanks for your review for Kerry.
If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB – X (formerly Twitter) : vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.