I'm an O2 customer, I left my phone on the tram but s lovely chap called Glen found it told me he worked for Vodafone in Oldham. Once my contract is up I'll be coming in to see him. He was lovely and... See more
Company replied
Location
Switch location12 Market Place, OL1 1XE Oldham, GB
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See what reviewers are saying
Mo , was Outstanding and a credit to the company as I was going to change to another company, The plan i took out is with Vodafone and a much better deal. I received A 🌟🌟🌟🌟🌟plus from mo .alway... See more
Company replied
Bilal was extremely helpful. I only went in with a query and it was answered with detail. Supported my needs, helped find me the best option for my circumstances. Other staff was very nice and support... See more
Company replied
Decided to upgrade our two iPhones. Visited the Oldham branch. Tammana was our sales person. She was patient, thorough, knowledgeable and understanding. She recommended best iPhones for us. Not nece... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Oldham Town Square
Written by the company
Visit Our Website - Vodafone
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Contact info
12 Market Place, OL1 1XE, Oldham, United Kingdom
4.9
Excellent
174 reviews
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Fantastic customer service
Very knowledge, incredibly helpful and overall fantastic customer service.
October 20, 2024
Unprompted review
Reply from Vodafone UK - Oldham Town Square
Hello,
Thanks for the feedback and support, we really appreciate it!
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Set up with Vodafone for a contract for…
Set up with Vodafone for a contract for my 93 year old mother. Got a better deal with BT. Have tried to cancel with Vodafone for 4 months and they keep sending her bills even though we have cancelled and removed and returned the rooter. Told us its all sorted last month and just received a bill from them for over £270. Appalling customer service for a 93 year old causing so much stress.
May 15, 2024
Unprompted review
Reply from Vodafone UK - Oldham Town Square
Hi Caroline,
Thanks for sharing your review, we can only imagine how upsetting this must be for your mother. Cancelling should be simple and easy so we're sorry for the distress caused. If your mother has social media, please ask her pop us message on X - vodafone.uk/3LXh2xl and Facebook - vodafone.uk/3lCYUxW We'll look into this further.
I appreciate she may not have social media so if you need further support, we'd recommend raising this to our complaints team via our online form: https://vodafone.uk/3kGRtlX They can also be reach by dialling 03333 040 191.
Thanks, Vodafone Social Media Team
Wow !! Customer Service 100%
Wow !!! All I want to say is Jaden was amazing with myself and my 86 yr old Mum.
So helpful & very easy to deal with , all questions answered & any problems solved , made our experience pleasant & will continue to use Vodafone our provider. Thank you
August 12, 2024
Unprompted review
Reply from Vodafone UK - Oldham Town Square
Hi Jo,
Thank you for taking the time to review and sharing this feedback. It's great to hear about this recent experience.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Oldham store staff tell lies .
Went in to Oldham Vodafone store with a technical issue . Phone was making and receiving calls but I couldn't hear the caller ( they could hear me ) calls on WhatsApp and internet apps working fine. 3 shop assistants in Oldham store ALL assured me it was a Vodafone network issue and THEY couldn't help me. Drove to another job I had to visit and called into the Prestatyn Vodafone store. Within 30 seconds the staff there had diagnosed the issue, changed my sim card f.o.c and apologised for the behaviour and service provided by their sister store in Oldham. .Thanks go to Millie at Prestatyn and shame on the 3 liars at the Oldham store who didn't even bother looking at my phone and just fobbed me off with a bull shxt excuse about a Vodafone network issue.
July 17, 2024
Unprompted review
Reply from Vodafone UK - Oldham Town Square
Hey Raff, I'm sorry to hear the team mistakenly identified the issue with your SIM as a network issue. I'm glad to see Millie was able to get to the bottom of your issue and sort everything for you 😊
Thanks for your feedback, The Vodafone Social Media team
We needed to upgrade 3 phones and Jonny…
We needed to upgrade 3 phones and Jonny at the Oldham branch went above and beyond to make sure we had the best deals and were happy with our upgrades. The process to quite some time and he was patient, informative and helpful throughout.
July 6, 2024
Unprompted review
Reply from Vodafone UK - Oldham Town Square
Hi D. Robson,
Thank you for your review and feedback for Jonny.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Sarah was so so helpful
Sarah was so so helpful! She got me the best deal and I’m paying less than I usually would!!!
So so good!
July 11, 2024
Unprompted review
Reply from Vodafone UK - Oldham Town Square
Hi Nicole,
Thank you for this amazing feedback!
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Salim oldham vodafone
Salim was very helpful sorted all my requirements very easily and professionally
June 28, 2024
Unprompted review
Reply from Vodafone UK - Oldham Town Square
It's great to see we were able to find you a great deal Julie! Thanks for your feedback, The Vodafone Social Media team
Everything was explained to me at a…
Everything was explained to me at a really great standard. The adviser was really polite and super helpful.
May 17, 2024
Unprompted review
Reply from Vodafone UK - Oldham Town Square
Hi Keshia,
Thanks for this great review! We're delighted you had such a positive experience.
If you ever need our help in the future, please reach out to us by following the below links:
Facebook - vodafone.uk/3lCYUxW or X - vodafone.uk/3LXh2xl
Thanks,
The Vodafone Social Media Team
Super service from Pav!
After numerous calls to customer services I got no where with my issue. I went to the Vodafone store in oldham where a gentleman named Pav served me and sorted my issue straight away! I won't call customer services again but go straight to see Pav for my future business. Thanks Pav!
May 16, 2024
Unprompted review
Reply from Vodafone UK - Oldham Town Square
Hi there,
Thanks for taking the time to share this great feedback with us! We're delighted you had such an amazing experience with Pav.
If you ever need our help in the future, please reach out to us by following the below links:
Facebook - vodafone.uk/3lCYUxW or X - vodafone.uk/3LXh2xl
Thanks,
The Vodafone Social Media Team
Reply from Vodafone UK - Oldham Town Square
Hi Jordan,
Thanks for taking your time to leave this review for our Oldham store.
If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Jonny was very helpful and gave me the…
Jonny was very helpful and gave me the best deal that suited me.
April 27, 2024
Unprompted review
Reply from Vodafone UK - Oldham Town Square
Thanks for the feedback and support, we really appreciate it! If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again, Vodafone Social Media Team
Great advice given by Jaden
Great advice given by Jaden, fab service and gave us exactly what we wanted at the price we required.
April 5, 2024
Unprompted review
Reply from Vodafone UK - Oldham Town Square
Hey Amanda,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Jaden was very helpful and friendly and…
Jaden was very helpful and friendly and provided a great service
April 4, 2024
Unprompted review
Reply from Vodafone UK - Oldham Town Square
Hey Usman,
Thanks for the fantastic support for Jaden.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Didn't have great service
Didn't have great service. Went in to do a trade in from s22 ultra to s24 ultra. The chap who served me was more interested in going home early as the manager wasn't in. He refused to do the data switch and never offered me insurance. He also refused to do the trade in which inconvenienced me to go back to the store which i have. Yet since then even though I have traded in vodafone have messaged saying the phone was not traded in. Where is the phone as I know who I handed it to? I would like a manager to ring me but as yet been ignored.
March 12, 2024
Unprompted review
Reply from Vodafone UK - Oldham Town Square
Hi Karen,
This isn't the experience we want for our customers, or how we want to be leaving customers feeling. Pop us over a message via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone and we'll help.
Thanks, Vodafone Social Media Team
I was due an upgrade and both Parvez…
I was due an upgrade and both Parvez and Sarah were very helpful with my upgrade.
March 15, 2024
Unprompted review
Reply from Vodafone UK - Oldham Town Square
Hi Tracy. Thank you for your review for Parvez and Sarah. It's always lovely to read fab feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Thankyou Sarah!
I really hate changing my phone. But today in Oldham, Sarah made my experience straightforward, easy and relaxed with her extended knowledge and helpful nature.
March 2, 2024
Unprompted review
Reply from Vodafone UK - Oldham Town Square
Hi Tiree. Thank you for your review for Sarah. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Jaden at the Oldham branch goes to…
Jaden at the Oldham branch goes to extra lengths to sort all problems out with my phone queries & nothing is ever too much trouble to him.
February 22, 2024
Unprompted review
Reply from Vodafone UK - Oldham Town Square
Hi Diane. Thank you for your review for Jaden. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I have always traded with the Oldham…
I have always traded with the Oldham store, never had any problems with them.
February 10, 2024
Unprompted review
Reply from Vodafone UK - Oldham Town Square
Hi Phill,
Thank you for your feedback. It's great to hear that you had a positive experience in store.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Great customer service from Sarah
Great customer service from Sarah. Highly recommend.
February 8, 2024
Unprompted review
Reply from Vodafone UK - Oldham Town Square
Hi Ali,
This is lovely feedback for Sarah. Thanks for taking your time to share the experience.
If you ever need any help, please reach out to us by dropping a message either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
We went to vodafone to upgrade my phone…
We went to vodafone to upgrade my phone and the person who helped, Jaden, was great and very friendly making it a nice experience.
January 3, 2024
Unprompted review
Reply from Vodafone UK - Oldham Town Square
Hi Ramona,
This is a lovely review for Jaden. I’m glad to hear you found the best option for you when visiting the store.
If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
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