Vodafone UK - Oxford Reviews 

231
TrustScore 5 out of 5

4.9

3 Cornmarket Street, OX1 3EX OXFORD, GB


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Rated 5 out of 5 stars

Tolis was a superstar at your Oxford branch helping us with a replacement phone after my son lost his. He was very patient, talked me through all the options and couldn’t have provided a better experi... See more

Company replied

Rated 5 out of 5 stars

I was served by Tolis and he was so friendly, professional and proactive. He helped me find the airtime plan that perfectly suits my need. I will highly recommend Vodafone Oxford given the impeccable... See more

Company replied

Rated 5 out of 5 stars

There was quite a long wait to see an advisor but it was worth it! Tolis was absolutely delightful! Friendly, helpful and professional and he persisted in trying to solve my problem until he succeeded... See more

Company replied

Rated 5 out of 5 stars

Paul was very helpful - my phone had completely died, so he clearly explained my options within my price range etc, and patiently helped me secure a new handset and transfer all data over. The fact th... See more

Company replied


Company details

  1. Mobile Network Operator
  2. Cell Phone Store
  3. Internet Provider
  4. Phone and Internet Service
  5. Telecommunications Service Provider

About Vodafone UK - Oxford

Written by the company

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Contact info

  • 3 Cornmarket Street, OX1 3EX, OXFORD, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

231 reviews

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1-star

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4.9

All reviews

(231)

42,866 reviews in the last 12 months

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Rated 5 out of 5 stars

Customer feedback on Paul

Paul was really helpful, calm, professional and explained everything very well. Also, he was very patient with me as we picked our way through the options.

February 8, 2026
Unprompted review
Vodafone UK - Oxford logo

Reply from Vodafone UK - Oxford

Hey Paul,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Paul was kind and clear

Paul was kind, helpful, and funny. He was clear about what I needed and walked me through the process with grace. Absolutely would hire him for a front line customer service role and beyond.

January 20, 2026
Unprompted review
Vodafone UK - Oxford logo

Reply from Vodafone UK - Oxford

Hey,

Thanks for the lovely review and fantastic support for Paul.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service

Maryam assisted me at the Oxford Cornmarket branch. She was friendly and approachable, worked quickly, and explained everything clearly. The whole experience of signing myself and my daughter up for SIM-only contracts went as smoothly as possible. Would definitely recommend this branch and Maryam in particular.

January 13, 2026
Unprompted review
Vodafone UK - Oxford logo

Reply from Vodafone UK - Oxford

Hi Helen,

Thank you so much for your wonderful review and the amazing support you’ve shown for Maryam—it truly means a lot to us!

If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We're always here for you!

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very good experience

Tolis was very kind and explained everything clearly. He behaved professionally and patiently answered all my doubts. Even when I asked the same questions repeatedly, he calmly explained them again. I received a very good explanation from Tolis at Vodafone.

January 18, 2026
Unprompted review
Vodafone UK - Oxford logo

Reply from Vodafone UK - Oxford

Hey Juby,

Thanks for the lovely review and fantastic support for Tolis.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Thank you Maryam

Excellent service by Maryam. Thank you

January 14, 2026
Unprompted review
Vodafone UK - Oxford logo

Reply from Vodafone UK - Oxford

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very efficient and polite assistant…

Very efficient and polite assistant (Sufyaam) who was extremely helpful.

January 8, 2026
Unprompted review
Vodafone UK - Oxford logo

Reply from Vodafone UK - Oxford

Hey Michael,

Thank you for the wonderful review. It's a pleasure to receive such kind comments about Sufyaam.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Maryam did a really great job.

Maryam did a really great job.
She helped me understand all the plans and chose the best suitable for me.
Thank you maryam👍🏻

January 7, 2026
Unprompted review
Vodafone UK - Oxford logo

Reply from Vodafone UK - Oxford

Hey Mansi,
 
Thanks for the lovely review and fantastic support for Maryam.
 
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Maryam

Maryam was brilliant with us, and explained things through patiently. Thank you :)

January 4, 2026
Unprompted review
Vodafone UK - Oxford logo

Reply from Vodafone UK - Oxford

Hey Beth,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Maryam was extremely helpful and made…

Maryam was extremely helpful and made me feel very comfortable

January 3, 2026
Unprompted review
Vodafone UK - Oxford logo

Reply from Vodafone UK - Oxford

Hey Charlotte,

Thank you for your review. It's always lovely to read such nice feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I would like to compliment Catalin on…

I would like to compliment Catalin on his very helpful service . He helped me to make a good choice of product and I am very satisfied. I am very pleased to recommend him to other people

December 20, 2025
Unprompted review
Vodafone UK - Oxford logo

Reply from Vodafone UK - Oxford

Hey,

Thank you for your review. It's always lovely to read such nice feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Gisa was absolutely amazing

Gisa was absolutely amazing. She talked everything through with me and went above and beyond in doing so.

December 9, 2025
Unprompted review
Vodafone UK - Oxford logo

Reply from Vodafone UK - Oxford

Hey Becky,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Quick and easy broadband contracting

I visited Vodafone today to get a broadband contract. I was very pleased with the service that Tolis offered me. He was very transparent and thorough. I found his overall service quick, easy to understand and useful.

December 7, 2025
Unprompted review
Vodafone UK - Oxford logo

Reply from Vodafone UK - Oxford

Hey Spyridoula,

Thanks for the lovely review and fantastic support for Tolis.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Anjie has been most helpful to me

Anjie has been most helpful to me , to make my phone work properly and emails and updated home broadband. Definitely recommend such a lovely girl. Very kind and patient.

December 1, 2025
Unprompted review
Vodafone UK - Oxford logo

Reply from Vodafone UK - Oxford

Hey Rita,

Thank you for the wonderful review. It's a pleasure to receive such kind comments about Anjie.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Tolis is the best guy good service

November 27, 2025
Unprompted review
Vodafone UK - Oxford logo

Reply from Vodafone UK - Oxford

Hey Misbah,

Thanks for the lovely review and fantastic support for Tolis.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I was completely impressed with Anjie's…

I was completely impressed with Anjie's professionalism and customer service. She was so friendly and made the whole process smooth, ensuring I felt comfortable throughout. The customer service was top-notch.

November 21, 2025
Unprompted review
Vodafone UK - Oxford logo

Reply from Vodafone UK - Oxford

Hey Pollmann,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Irgisa and Maryan are super stars!

Irgisa and Maryan are super stars!! They really know what they are about and are a gold standard in customer care.

November 26, 2025
Unprompted review
Vodafone UK - Oxford logo

Reply from Vodafone UK - Oxford

Hey there,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great customer service today

I was served by Anjie and Maryam at Vodafone Oxford today. They had my new phone set up within an hour and it's all working fine. Thanks ladies!

November 24, 2025
Unprompted review
Vodafone UK - Oxford logo

Reply from Vodafone UK - Oxford

Hey Tim,



This is fantastic to hear! We really appreciate the feedback.



If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.


Thanks again,

Vodafone Social Media Team

Rated 5 out of 5 stars

Gisa and Maryam

Gisa and Maryam. Very helpful and went above and beyond with giving me the best deal. Thank you.

November 19, 2025
Unprompted review
Vodafone UK - Oxford logo

Reply from Vodafone UK - Oxford

Hi, We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.

Thanks,
Vodafone Social Media Team

Rated 4 out of 5 stars

Good service, slow system

My sales person Maryam was very helpful, and managed to find a good SIM only option for me. The only downside was that the computer system seemed a bit slow.

November 19, 2025
Unprompted review
Vodafone UK - Oxford logo

Reply from Vodafone UK - Oxford

Hi, We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.

Thanks,
Vodafone Social Media Team

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