Tolis was a superstar at your Oxford branch helping us with a replacement phone after my son lost his. He was very patient, talked me through all the options and couldn’t have provided a better experi... See more
Company replied
Location
Switch location3 Cornmarket Street, OX1 3EX OXFORD, GB
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I was served by Tolis and he was so friendly, professional and proactive. He helped me find the airtime plan that perfectly suits my need. I will highly recommend Vodafone Oxford given the impeccable... See more
Company replied
There was quite a long wait to see an advisor but it was worth it! Tolis was absolutely delightful! Friendly, helpful and professional and he persisted in trying to solve my problem until he succeeded... See more
Company replied
Paul was very helpful - my phone had completely died, so he clearly explained my options within my price range etc, and patiently helped me secure a new handset and transfer all data over. The fact th... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Oxford
Written by the company
Contact info
3 Cornmarket Street, OX1 3EX, OXFORD, United Kingdom
4.9
Excellent
231 reviews
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Outstanding customer service.
I visited Vodafone in Oxford today to have a change made to my contract.
Normally, I find visiting Vodafone to be a fate worse than death—I walk in with a heavy heart, expecting the all-too-familiar “computer says no” response.
However, on this occasion, I was helped by a young man named Dan. Dan was personable, friendly, and wonderfully chatty. Most importantly, he didn’t have that dreaded “computer says no” attitude. Instead, he went above and beyond to help me, and we achieved an excellent outcome.
I would highly recommend seeking out Dan—his customer service truly stands out.
— G.B.
August 10, 2025
Unprompted review
Reply from Vodafone UK - Oxford
Hey Galen,
Thanks for the lovely review and fantastic support for Dan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Nathan was helpful and patient with me…
Nathan was helpful and patient with me as a customer.
August 8, 2025
Unprompted review
Reply from Vodafone UK - Oxford
Hey Nyasha,
Thanks for the lovely review and fantastic support for Nathan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Feedback
Nathan in the Oxford store was extremely professional and approachable.As an OAP he made everything understandable.Thanks Nathan a very good service.👍
August 4, 2025
Unprompted review
Reply from Vodafone UK - Oxford
Hey Mark,
Thanks for the lovely review and fantastic support for Nathan.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Daniel was amazing!
Daniel was by far, the best ever sales assistance I have ever encountered in any respect. He was extremely knowledgeable, friendly and provided an excellent service.
I was impressed by his depth of knowledge and the fact I had to change 2 phones, adjust my broadband and enquire about my account. Daniel was the best advisor I could have asked for, and I’m am extremely grateful he was the member of staff on duty.
Thank you personally to Daniel for the help and assistance he provided.
August 3, 2025
Unprompted review
Reply from Vodafone UK - Oxford
Hey Jason,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Daniel.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Extremely helpful staff…
We had a very polite gentleman called Tolis who was extremely helpful and explained everything very well
August 2, 2025
Unprompted review
Reply from Vodafone UK - Oxford
Hey,
Thanks for the lovely review and fantastic support for Tolis.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Thanks Paul!
Bought a new phone at Vodafone Oxford. Many thanks to Paul for his great help and advice.
July 25, 2025
Unprompted review
Reply from Vodafone UK - Oxford
Hey Lilly,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Best Customer Experience with ‘Tolis’
Saturday 25th July - Oxford Store.
Myself and my father went into the Vodafone store in the Saturday morning as my father was way overdue an upgrade. I usually support him with his phone and other tech as he is not tach savvy. However, I became useless thanks to the best customer service I have experienced/witnessed.
Apostolis or ‘Tolis’, as he referred himself to, was nothing but excellent, professional and provided the highest standard of knowledge whilst make it easy for my father to understand what he was looking at, looking for and how all of his benefits will benefit him with his new device. His attitude was far from trying to make him get the latest and spend the most, it was more about getting the latest device but whilst making sure the cost was kept an acceptable price. It’s people like Tolis, that are needed more retails and customer service. I’m an EE customer but used to be with Vodafone, I am very tempted to return due to experience I had today.
July 25, 2025
Unprompted review
Reply from Vodafone UK - Oxford
Hey Kieron,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
One of the worst company ever please do…
One of the worst company ever please do not get into vodafone
I am tired of talking robot Tobi
For two days i cannot make calls or receive calls. Made complaints no response. They never connect to you to an agent. I pay nearly £70 but cannot make calls this issue is soo constant. Their CEO don't reply their management don't reply. Please do not renew your contact choose others
Look at their response I cannot make or receive calls and they are saying to call.
July 21, 2025
Unprompted review
Reply from Vodafone UK - Oxford
Hey Taslima,
I apologize for the issues you've been experiencing with us. I am truly sorry for the unpleasant experience you've had to endure. Please know that this is not the kind of service we want our customers to have. I recommend reaching out to the calling teams by dialing 0333 304 0191 or speaking to them via Live Chat here: http://vodafone.uk/2LCJiTm.
If there's anything at all you still need help with, please come chat to my team on Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks,
Vodafone Social Media Team
Reply from Vodafone UK - Oxford
Hey Amfilochios,
Thanks for the lovely review and fantastic support for Tolis.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Excellent Service from Gisa
Gisa was wonderful and so very helpful which made such a change from the last time I visited the Oxford store. I came away this time with my new phone and I’m very happy with it.
Apostolos was also super helpful.
July 18, 2025
Unprompted review
Reply from Vodafone UK - Oxford
Hey Claire,
Thanks for the lovely review and fantastic support for Gisa.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great help when needed
Having struggled to migrate my data from one phone to another and set up an eSIM for which the QR code did not work I called into Vodafone in Oxford hoping for help. I was welcomed in a very professional manner and then assisted by Nathan who was absolutely brilliant in helping a 60something get back on track. He took the time to make sure everything worked and I left a happy and more loyal Vodafone customer. Thank you.
I see Nathan has other positive comments - clearly a good man.
July 19, 2025
Unprompted review
Reply from Vodafone UK - Oxford
Hey Andrew,
Thanks for the lovely review and fantastic support for Nathan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Irgisa - wonderful customer service
Irgisa was absolutely wonderful, super patient with my mum’s phone plan as she doesn’t speak the best English, and made us feel very comfortable. Lovely person, couldn’t say the same for the manager, not sure of his name but he was very rude, unprofessional and unwelcoming. Irgisa should be manager
July 16, 2025
Unprompted review
Reply from Vodafone UK - Oxford
Hey Emily,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
My mobile had just died while using
My mobile had just died while using, I called in the Vodafone shop in Cornmarket street, Oxford and greeted by Nathan.
He was so helpful and knowledgeable!
A very short later it was fixed. Thank you
So grateful
July 5, 2025
Unprompted review
Reply from Vodafone UK - Oxford
Hey Helen,
Thanks for the lovely review and fantastic support for Nathan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Fantastic added service
My wife and I went in to Vodafone Oxford for some guidance on how to use the My Vodafone app, which Dan quickly provided. But he then went on to sort out our tariffs on both accounts and get us on a much better deal. Excellent service from someone who clearly knew his subject inside out. Thanks Dan.
June 28, 2025
Unprompted review
Reply from Vodafone UK - Oxford
Hey Alan,
Thanks for the lovely review and fantastic support for Dan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
The best service ever iam really happy…
The best service ever iam really happy customer .Gisa is very patient and helpful. Really recommended
July 5, 2025
Unprompted review
Reply from Vodafone UK - Oxford
Hey Dorisi,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Seen by Paul who was very helpful
Seen by Paul who was very helpful, and cheerfully assisted with my query giving me a very satisfactory outcome.
June 30, 2025
Unprompted review
Reply from Vodafone UK - Oxford
Hey Michael,
I appreciate your thoughtful review and the excellent support you've provided to Paul.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Upgrading my phone
It was a very calm and quiet environment to upgrade my phone. Not stressful in the least. The gentleman named Sufy from Vodafone was exceptionally helpful with his advice as well as very patient with my questions.
June 28, 2025
Unprompted review
Reply from Vodafone UK - Oxford
Hey Diane,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Sim only contract
Was seen promptly and Sufy was friendly, knowledgeable and efficient
June 24, 2025
Unprompted review
Reply from Vodafone UK - Oxford
Hi. Thank you for taking the time to leave us this amazing feedback. We're also really happy to see you've had some amazing service from Sufy.
If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I am deeply grateful for Nathan’s help…
I am deeply grateful for Nathan’s help this morning. I was desperate as my email wasn’t working. I am an older woman and find anything to do with computers extremely difficult. Nathan had my computer working again so quickly. An important aspect was how polite and patient Nathan was. Thank you very much for providing this shop in the centre of Oxford.
Patsy
June 22, 2025
Unprompted review
Reply from Vodafone UK - Oxford
Hi Patricia. We're happy to hear that we could resolve your email issue promptly. It's wonderful to know that our team member's patience and expertise were helpful. We appreciate your kind words and are glad our shop in Oxford could assist you. Thank you for your feedback.
If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Daniel at Vodafone Oxford - Amazing
Daniel at Vodafone Oxford provided us with first class customer service. Impeccable. Gave great advice to help us maximise our Vodafone client experience. Brilliant ambassador for Vodafoine
June 21, 2025
Unprompted review
Reply from Vodafone UK - Oxford
Hi Zoe. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
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