Vodafone UK - Oxford Reviews 

231
TrustScore 5 out of 5

4.9

3 Cornmarket Street, OX1 3EX OXFORD, GB


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Rated 5 out of 5 stars

Tolis was a superstar at your Oxford branch helping us with a replacement phone after my son lost his. He was very patient, talked me through all the options and couldn’t have provided a better experi... See more

Company replied

Rated 5 out of 5 stars

I was served by Tolis and he was so friendly, professional and proactive. He helped me find the airtime plan that perfectly suits my need. I will highly recommend Vodafone Oxford given the impeccable... See more

Company replied

Rated 5 out of 5 stars

There was quite a long wait to see an advisor but it was worth it! Tolis was absolutely delightful! Friendly, helpful and professional and he persisted in trying to solve my problem until he succeeded... See more

Company replied

Rated 5 out of 5 stars

Paul was very helpful - my phone had completely died, so he clearly explained my options within my price range etc, and patiently helped me secure a new handset and transfer all data over. The fact th... See more

Company replied


Company details

  1. Mobile Network Operator
  2. Cell Phone Store
  3. Internet Provider
  4. Phone and Internet Service
  5. Telecommunications Service Provider

About Vodafone UK - Oxford

Written by the company

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Contact info

  • 3 Cornmarket Street, OX1 3EX, OXFORD, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

231 reviews

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1-star

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4.9

All reviews

(231)

42,866 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service, thank you Irgisa in the Oxford branch.

Very helpful

June 14, 2025
Unprompted review
Vodafone UK - Oxford logo

Reply from Vodafone UK - Oxford

Hi Dave. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Staff patient and friendly

Staff patient and friendly

May 29, 2025
Unprompted review
Vodafone UK - Oxford logo

Reply from Vodafone UK - Oxford

Hey Glenda,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Paul was very helpful and friendly

Paul was very helpful and friendly, helpful got me exactly what I asked for efficiently and explained the process well

May 27, 2025
Unprompted review
Vodafone UK - Oxford logo

Reply from Vodafone UK - Oxford

Hey Liz,

Thanks for the lovely review and fantastic support for Paul.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent support and outcome

Thanks to Catalin for the excellent help and support in putting together a phone and plan upgrade that gave me good benefits. Clear explanations of all the changes, much appreciated.

May 18, 2025
Unprompted review
Vodafone UK - Oxford logo

Reply from Vodafone UK - Oxford

Hey Andy,

Thanks for the lovely review and fantastic support for Catalin.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Catalin at the Oxford Vodafone store…

Catalin at the Oxford Vodafone store was extremely helpful in setting up our phones and advising us on the best plan to use. We would thoroughly recommend him and his service.

May 13, 2025
Unprompted review
Vodafone UK - Oxford logo

Reply from Vodafone UK - Oxford

Hey Margie,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Giza was very professional and helpful

Giza was very professional and helpful.
Thank you Giza

May 3, 2025
Unprompted review
Vodafone UK - Oxford logo

Reply from Vodafone UK - Oxford

Hey there,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I’m very happy the service was very…

I’m very happy the service was very very good Gisa was very patient and very helpful I really appreciate it . Thank you

May 4, 2025
Unprompted review
Vodafone UK - Oxford logo

Reply from Vodafone UK - Oxford

Hey Büşra,

Thanks for the lovely review and fantastic support for Gisa.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Helpful Dan ( vodaphone employee)

We would just like to take this opportunity to say how helpful Dan ( vodaphone employee) was helping us with our needs (Oxford branch ) . We would highly recommend this branch as nothing is too much trouble. We have been customers for many years .

April 23, 2025
Unprompted review
Vodafone UK - Oxford logo

Reply from Vodafone UK - Oxford

Hey Martin,

Thanks for the lovely review and fantastic support for Dan.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Tolis was very helpful and professional

Tolis was very helpful, polite and professional. I am truly grateful!

May 2, 2025
Unprompted review
Vodafone UK - Oxford logo

Reply from Vodafone UK - Oxford

Hey Alma,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

The care and attention I got from…

The care and attention I got from Daniel in your Oxford Store was excellent. He did everything he could to make my purchase of a new mobile phone as easy as he could. A excellent employee who deserves to go far.
Well done.

April 23, 2025
Unprompted review
Vodafone UK - Oxford logo

Reply from Vodafone UK - Oxford

Hey there,

Thanks for the lovely review and fantastic support for Daniel. It's always great to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Outstanding services - Dan, Vodafone Oxford.

I had an outstanding experience with Dan at Vodafone Oxford. He provided exceptional customer service while helping me review and change my package. Dan took the time to understand my needs and patiently walked me through the best available options, ensuring I got the most value for my money. His knowledge, professionalism, and friendly approach made the whole process smooth and stress-free. It’s rare to receive such thoughtful and efficient service – thank you, Dan, for going above and beyond!

April 19, 2025
Unprompted review
Vodafone UK - Oxford logo

Reply from Vodafone UK - Oxford

Hey Lana,

Thanks for the lovely review and fantastic support for Dan.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Sufyaan was fantastic in explaining me…

Sufyaan was fantastic in explaining me the difference between 120 GB and unlimited data. He worked very hard to find me the best deal and I’m very happy with my new plan. He did not try to sell me other things. He was very honest, particularly about the difference between 5G and 5G Ultra. He was a good listener and based out conversation on what I currently have as a phone which I find amazing as he is showing a lot of care and support in helping me as a customer. Thank you for all your help.

April 14, 2025
Unprompted review
Vodafone UK - Oxford logo

Reply from Vodafone UK - Oxford

Hey Charles,

Thanks for the lovely review and fantastic support for Sufyaan.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Gisa was able to direct our queries and…

Gisa was able to direct our queries and address them appropriately. Excellent customer service and support. Very willing to help and always kind.

April 11, 2025
Unprompted review
Vodafone UK - Oxford logo

Reply from Vodafone UK - Oxford

Hey Dorina,

Thank you for the wonderful review. It's always a pleasure to read such positive feedback.

If you ever need assistance, please feel free to contact the Social Media team via Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Dan - great experience.

Dan, your colleague was very knowledgeable and assisted my journey to move networks very easily. A credit to Vodafone.

April 2, 2025
Unprompted review
Vodafone UK - Oxford logo

Reply from Vodafone UK - Oxford

Hey George,

Thanks for the lovely review and fantastic support for Dan.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Wonderful experience

Catalin was amazing. He helped us to select a right plan which was economical and it was a good package. He also explained everything very well. He was friendly, cheerful and polite.

March 9, 2025
Unprompted review
Vodafone UK - Oxford logo

Reply from Vodafone UK - Oxford

Hi Tasneem,

Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at https://vodafone.uk/2Fpnah2, X at https://vodafone.uk/3LXh2xl, or Instagram: https://vodafone.uk/4aaUP8d, we'd be happy to help.

Thanks again, 
Vodafone Social Media Team

Rated 5 out of 5 stars

Dan in oxford town centre helped…

Dan in oxford town centre shop helped my get the settings done right on the phone.massive help, no hassle as some local shops wouldn't help at all.

March 8, 2025
Unprompted review
Vodafone UK - Oxford logo

Reply from Vodafone UK - Oxford

It’s great to hear you’ve had a positive experience. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Really excellent efficient professional…

Really excellent efficient professional and friendly service from Nathan in Oxford Vodafone shop. We are a couple in our eighties confused regarding our Vodafone mobile, broadband and landline account. He sorted out, explained and organised a new contract for each which resulted in a saving of more than £12 each month. He was extremely patient and caring- altogether
an excellent role model for Vodafone who deserves recognition and a pay rise- posted by Chris and Sheila Romney who are very satisfied customers

March 5, 2025
Unprompted review
Vodafone UK - Oxford logo

Reply from Vodafone UK - Oxford

Hi Chris.

We really appreciate your wonderful review, this is just what we love to see! Well done, Nathan 😁 If you ever need help again, don't hesitate to pop our team a message on:

Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service

I came into the Vodafone store, I was having a lot of trouble with my Vodafone data but the sales advisor tolis helped me out a lot, I went into store thinking I was going to get a £11 deal for 40 gb of data a month however he gave me a much better deal of 120gb a month with roaming in European countries for just £20!

March 3, 2025
Unprompted review
Vodafone UK - Oxford logo

Reply from Vodafone UK - Oxford

Hi Ali,

Thank you for taking the time to review.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Nathan was very helpful in resetting my…

Nathan was very helpful in resetting my sim today!

March 1, 2025
Unprompted review
Vodafone UK - Oxford logo

Reply from Vodafone UK - Oxford

Thank you for your great review. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thank you,
Vodafone Social Media Team

Rated 5 out of 5 stars

Paul, to go to for in store assistance in Oxford Cornmarket

I am not tech savvy. I went into Oxford Cornmarket St store for in-person assistance. I got this amazing customer service experience with Paul. He got me the most ideal airtime & device plans for my needs. Experienced, knowledgeable, efficient and grasped the key elements for my mobile airtime & device requirements. So glad Vodafone has Paul in Oxford.

February 21, 2025
Unprompted review
Vodafone UK - Oxford logo

Reply from Vodafone UK - Oxford

Thank you for your support and review. It's always lovely to read such nice feedback.

Thanks again,
Vodafone Social Media Team

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