Tolis was a superstar at your Oxford branch helping us with a replacement phone after my son lost his. He was very patient, talked me through all the options and couldn’t have provided a better experi... See more
Company replied
Location
Switch location3 Cornmarket Street, OX1 3EX OXFORD, GB
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I was served by Tolis and he was so friendly, professional and proactive. He helped me find the airtime plan that perfectly suits my need. I will highly recommend Vodafone Oxford given the impeccable... See more
Company replied
There was quite a long wait to see an advisor but it was worth it! Tolis was absolutely delightful! Friendly, helpful and professional and he persisted in trying to solve my problem until he succeeded... See more
Company replied
Paul was very helpful - my phone had completely died, so he clearly explained my options within my price range etc, and patiently helped me secure a new handset and transfer all data over. The fact th... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Oxford
Written by the company
Contact info
3 Cornmarket Street, OX1 3EX, OXFORD, United Kingdom
4.9
Excellent
231 reviews
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Amazing service from Paul
February 14, 2025
Unprompted review
Reply from Vodafone UK - Oxford
Thank you for your support and review. It's always lovely to read such nice feedback.
Thanks again,
Vodafone Social Media Team
Paul’s attention was excellent looking…
Paul’s attention was excellent looking to fulfil the requirements in the best way possible. Thanks
February 8, 2025
Unprompted review
Reply from Vodafone UK - Oxford
Thanks for your awesome rating. All the best, The Vodafone Social Media Team
Friendly and professional customer service
The Oxford store is friendly and efficient from the moment you walk in. The shop floor is well-managed and customers are kept informed about how long the wait is likely to be.
Dan was patient, knowledgeable and professional and helped me to renew my contracts and upgrade my handset with minimal fuss. All customer service experiences should be this good.
February 8, 2025
Unprompted review
Went into local branch to get advice…
Went into local branch to get advice about my phone and broadband. Dan was very informative, clear and helpful in response to my many queries. Very positive experience.
January 10, 2025
Unprompted review
Reply from Vodafone UK - Oxford
Hello, Lili,
It's always our aim to provide a helpful service, so it's great to hear that Dan delivered! We really appreciate you taking the time to leave feedback on your recent experience.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Rosie was absolutely brilliant
Rosie was absolutely brilliant. She was easy to talk to, helpful, and completely on our side. Really excellent service from her during a tricky situation. Thank you so much.
January 12, 2025
Unprompted review
Reply from Vodafone UK - Oxford
Hi Freja,
Thanks for your review for Rosie. This is amazing feedback and we appreciate your support. We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Really helpful
Really helpful, knowledgeable, and professional. Thanks Sufy
January 13, 2025
Unprompted review
Reply from Vodafone UK - Oxford
Hi Mark,
This is a great review for Sufy. Thanks for sharing your feedback. If you ever need any help, please reach out to us by dropping a message either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Excellent customer service
Recently I have moved to Oxford from overseas and tried to get my local mobile plan, luckily I have met Rosie today and sort out my mobile needs professionally.
I have compared plans from three mobile companies including EE, 3 and Vodafone, Rosie is the one understanding my needs and provide professional solutions, I can feel she is genuinely stand by my side and consider my benefit as first priority, eventually I have signed up with Vodafone because of her help and mobile plan solution that she has proposed to me fit me the best.
Valuable staff is an asset to the company, Vodafone is lucky to have staff like Rosie who can increase client base and customer loyalty to the company.
January 8, 2025
Unprompted review
Reply from Vodafone UK - Oxford
Hi Cherie,
Thank you for taking the time to review and sharing your feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
I encountered a lot of problems when…
I encountered a lot of problems when purchasing products today, but Rosie was very patient and attentive in helping me solve the problems. She was always caring about me while I was waiting. She is a perfect employee
January 8, 2025
Unprompted review
Reply from Vodafone UK - Oxford
Hi Tang,
It's great to hear your feedback, thank you for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Rosie
Rosie was very polite cheerful very helpful a pleasure to be served by her, if all of your staff are like Rosie then you have a great team.
January 4, 2025
Unprompted review
Reply from Vodafone UK - Oxford
Hi Malcolm,
Thank you for taking the time to leave us a 5 star review! We're glad you had such a positive experience with us.
Thanks,
The Vodafone Social Media Team
He is very patient and kind
January 3, 2025
Unprompted review
Reply from Vodafone UK - Oxford
It’s great to hear you’ve had a positive experience. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Customer service was great :))
Customer service was great. I wanted to get an upgrade for my phone. The person helping me (Paul) was very patient and helpful. Not pushy for me to get a new phone or plan. Nothing like old fashioned in-person interaction :))
December 27, 2024
Unprompted review
Reply from Vodafone UK - Oxford
Hello, Bronsio,
Thanks for your review. It's always lovely to read great feedback, and we're glad you had a positive experience with Paul.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Tolis was very helpful during the…
Tolis was very helpful during the upgrade of my phone. There were a few technical issues which were dealt with professionally and I'm very happy with the service provided.
December 21, 2024
Unprompted review
Reply from Vodafone UK - Oxford
Hi Dixon,
Thank you for your review, and for sharing the experience you had with Tolis. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Paul was really friendly and helpful
Paul was really friendly and helpful. Getting my sim was a smooth process.
November 25, 2024
Unprompted review
Reply from Vodafone UK - Oxford
Hi Ekin, Thanks for your fab feedback for Paul.
All the best, The Vodafone Social Media Team
Paul was the assistant who helped me…
Paul was the assistant who helped me through the whole process in a very professional way. His expertise was top drawer.
November 22, 2024
Unprompted review
Reply from Vodafone UK - Oxford
Hello, Roy,
It's great to hear about the positive experience which you had with Paul. We appreciate you taking the time to write in a review.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Well done Dan!
Well done, Dan! You patiently took me through possibly resolving the problem that I had with my Flip3 'phone and then without any sales pressure helped me to decide whether to change my 'phone to the latest model, then transfer all my data to a Flip6 and a new contract. So far I'm very pleased with this outcome. Well worth taking expert advice at the Oxford Vodaphone shop.
November 13, 2024
Unprompted review
Reply from Vodafone UK - Oxford
Thanks for the feedback and support, we really appreciate it! If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again, Vodafone Social Media Team
Dan at Oxford went over and above to…
Dan at Oxford went over and above to help my problem and renew my contract. Couldn't have been more helpful. Many thanks. Much appreciated.
November 15, 2024
Unprompted review
Reply from Vodafone UK - Oxford
Thank you for your support and review. It's always lovely to read such nice feedback.
Thanks again,
Vodafone Social Media Team
Thank you Nathan!
My second visit into this branch and both times, Nathan has been a superstar. He went above and beyond to ensure everything was resolved, not only for me but for my elderly father. He has great customer service, he’s personable and polite and makes you feel like you matter. My phone was stolen on holiday recently and Nathan ensured I was taken care of and got my number back. Gisa was also great!
November 13, 2024
Unprompted review
Reply from Vodafone UK - Oxford
Hi Samantha. Thank you for your glowing review for Nathan. It's always lovely to read such fantastic feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Oxford
Hi Thomas,
Thank you for reviewing and sharing this feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Dan was really efficient and…
Dan was really efficient and professional in getting me sorted with a new phone that's the right option. Really great guidance and smart thinking. Thank you Dan!
October 27, 2024
Unprompted review
Reply from Vodafone UK - Oxford
Hi there,
Thanks for your review for Dan. This is great feedback and we appreciate your support. We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
I received customer service from Rosie…
I received customer service from Rosie and she was amazing! I highly recommend seeing her For all of your phone inquiries. Thank you, Rosie. You are the best!
October 16, 2024
Unprompted review
Reply from Vodafone UK - Oxford
Thank you for your review Gurleen, it's great to hear Rosie made such a great impression on you.
Thanks again, The Vodafone Social Media team
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