Vodafone UK - Oxford Reviews 

231
TrustScore 5 out of 5

4.9

3 Cornmarket Street, OX1 3EX OXFORD, GB


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Rated 5 out of 5 stars

Tolis was a superstar at your Oxford branch helping us with a replacement phone after my son lost his. He was very patient, talked me through all the options and couldn’t have provided a better experi... See more

Company replied

Rated 5 out of 5 stars

I was served by Tolis and he was so friendly, professional and proactive. He helped me find the airtime plan that perfectly suits my need. I will highly recommend Vodafone Oxford given the impeccable... See more

Company replied

Rated 5 out of 5 stars

There was quite a long wait to see an advisor but it was worth it! Tolis was absolutely delightful! Friendly, helpful and professional and he persisted in trying to solve my problem until he succeeded... See more

Company replied

Rated 5 out of 5 stars

Paul was very helpful - my phone had completely died, so he clearly explained my options within my price range etc, and patiently helped me secure a new handset and transfer all data over. The fact th... See more

Company replied


Company details

  1. Mobile Network Operator
  2. Cell Phone Store
  3. Internet Provider
  4. Phone and Internet Service
  5. Telecommunications Service Provider

About Vodafone UK - Oxford

Written by the company

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Contact info

  • 3 Cornmarket Street, OX1 3EX, OXFORD, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

231 reviews

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4-star
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1-star

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4.9

All reviews

(231)

42,916 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Rosie was awesome and very helpful

October 16, 2024
Unprompted review
Vodafone UK - Oxford logo

Reply from Vodafone UK - Oxford

Hi Conrad,

It's great to hear your feedback, thank you for taking the time to review.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Satisfied with the reception given to…

Satisfied with the reception given to me at the office.

October 14, 2024
Unprompted review
Vodafone UK - Oxford logo

Reply from Vodafone UK - Oxford

Hey Ifeco,

Thanks for the feedback and support, we really appreciate it!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Customer friendly, respectful

I met with Tina at oxford vodafone, she's an amazing personality. Tested & trusted

October 14, 2024
Unprompted review
Vodafone UK - Oxford logo

Reply from Vodafone UK - Oxford

Hey Joy,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great

Tolis was taking care of my case and he was extremely helpful and patient with all my questions. He even asked for my special requests and suggested me the best possible plan tailored to my needs.

October 14, 2024
Unprompted review
Vodafone UK - Oxford logo

Reply from Vodafone UK - Oxford

Hello, Suchintak,

Thanks for your review. It's always lovely to read great feedback, and we're glad you had a positive experience with Tolis.

If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

GISA is the best advisor in that store…

GISA is the best advisor in that store she is very patient and helpful for everything. Thank you and your manager must be proud and need to know what value you give for that store.
Thank you again

October 10, 2024
Unprompted review
Vodafone UK - Oxford logo

Reply from Vodafone UK - Oxford

Hi Gabriel,

This is lovely feedback for Gisa. Thanks for taking your time to share this experience. If you ever need any help, please reach out to us by dropping a message either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

All the best,
Vodafone Social Media team

Rated 5 out of 5 stars

Tina was incredibly helpful and made…

Tina was incredibly helpful and made the job of getting 2 new numbers a fun experience rather than a pain.

September 30, 2024
Unprompted review
Vodafone UK - Oxford logo

Reply from Vodafone UK - Oxford

Hi Merc,

This is such a great review for Tina. Thanks for sharing. If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB – X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

Thanks again,
Vodafone Social Media team

Rated 5 out of 5 stars

Tolis helped me with my new contract at…

Tolis helped me with my new contract at the Vodafone Oxford store. Great customer service.

September 30, 2024
Unprompted review
Vodafone UK - Oxford logo

Reply from Vodafone UK - Oxford

Hi Constandinos,

Thanks for reviewing and sharing your feedback.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Great Service

I was attended by Apostolis today who was very helpful and was very clear. Thank you

September 28, 2024
Unprompted review
Vodafone UK - Oxford logo

Reply from Vodafone UK - Oxford

Hello,

Thanks for letting us know what an amazing job Apostolis did at getting everything sorted for you!

If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Paul helped me in getting a new phone…

Paul helped me in getting a new phone number set up. He was helpful and patient through the process

September 24, 2024
Unprompted review
Vodafone UK - Oxford logo

Reply from Vodafone UK - Oxford

Hi Nicholas. Thank you for your review for Paul. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I am very grateful to dear Dan

I am very grateful to dear Dan, even though my mobile phone is old and broken and it makes me nervous, he patiently helped me and tried his best to make me feel comfortable in Vodafone. And also to Vodafone for hiring me. Excellent staff, thank you

September 19, 2024
Unprompted review
Vodafone UK - Oxford logo

Reply from Vodafone UK - Oxford

Hi Sina. Thank you for your review for Dan. It's always lovely to read such fantastic feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Paul was a very informative and helpful…

Paul was a very informative and helpful employee!

September 16, 2024
Unprompted review
Vodafone UK - Oxford logo

Reply from Vodafone UK - Oxford

Hi Ebony,

We appreciate your feedback and kind words about Paul. If you ever need further help, don't hesitate to pop our team a message on:

Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Tina was fantastic

Tina was fantastic. Helpful and knowledgeable and went the extra mile.

September 9, 2024
Unprompted review
Vodafone UK - Oxford logo

Reply from Vodafone UK - Oxford

Hello, Mandy,

It's great to hear about your positive experience. We appreciate you taking the time to review and share your feedback with us.

If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

The best adviser ever very patient and…

The best adviser ever very patient and calm and very good service thank you Gisa

September 10, 2024
Unprompted review
Vodafone UK - Oxford logo

Reply from Vodafone UK - Oxford

Hi Enver. Thank you for your review for Gisa. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Tina was fantastic!

Tina was fantastic. Super helpful, knowledgeable and sensitive to the specific reasons for this purchase. Set everything up for us and was really clear and personable in her communication. Highly recommended.

September 7, 2024
Unprompted review
Vodafone UK - Oxford logo

Reply from Vodafone UK - Oxford

Hi. Thank you for your glowing review for Tina. It's always lovely to read such amazing feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Paul was friendly & very helpful

Paul was friendly & very helpful. He gave great advice and deals:)

September 7, 2024
Unprompted review
Vodafone UK - Oxford logo

Reply from Vodafone UK - Oxford

Hey Lauren.

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Tina was a perfect salesperson.

Tina was a perfect salesperson.

September 5, 2024
Unprompted review
Vodafone UK - Oxford logo

Reply from Vodafone UK - Oxford

Hi Richard,

Thank you so much for taking the time to leave us a 5 star review! We're glad you had such a positive experience with us and with Tina.

If you do ever need anything in the future, please reach out to us by following the below links:
Facebook - http://vodafone.uk/3lCYUxW or X - http://vodafone.uk/3LXh2xl.

Thanks,
The Vodafone Social Media Team

Rated 5 out of 5 stars

Well informed and polite service from…

Well informed and polite service from Dan at Vodaphone Oxford

August 27, 2024
Unprompted review
Vodafone UK - Oxford logo

Reply from Vodafone UK - Oxford

Hi John,

Thanks for the great feedback for Dan, it's really appreciated. If you ever need more help, don't hesitate to pop our team a message on:

Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Gisa was very helpful and is advising…

Gisa was very helpful and is advising the best packages,very patient and friendly.

August 19, 2024
Unprompted review
Vodafone UK - Oxford logo

Reply from Vodafone UK - Oxford

Hi Edison. Thank you for your review for Gisa. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Tina was excellent!!

Tina was excellent!!! I came in for a contract and she saved me hundreds of pounds on a phone. Thank you for your help I really appreciate it :)

August 8, 2024
Unprompted review
Vodafone UK - Oxford logo

Reply from Vodafone UK - Oxford

Hi Benjamin

It's great to see you had such a positive experience with Tina. This is absolutely what we aim for! If you ever need more help, don't hesitate to pop our team a message on:

Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

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