Vodafone UK - Peckham Reviews 

275
TrustScore 5 out of 5

4.9

22A Rye Lane, SE15 5BS LONDON, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Came in today to upgrade a phone and a airtime plane. We were greated by Mohamed extremely nice guy help us through it all giving different options and sorting out everything we needed 😁 Had a grea... See more

Company replied

Rated 5 out of 5 stars

Ivanovitch was amazing! I have been struggling for a very long time to access my online Voxi account. After countless contacts to their online chat and getting nowhere, Ivanovitch was able to prompt... See more

Company replied

Rated 5 out of 5 stars

I have excellent service from mohammed. He was extremely helpful and helps me ttansfer everything to my new phone. I thought i lost all of my pictures of my late huband trying it my self. He somehow h... See more

Company replied

Rated 5 out of 5 stars

Excellent customer service by Mo. He was very friendly and helped me pick the right phone.

Company replied


Company details


Contact info

  • 22A Rye Lane, SE15 5BS, LONDON, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

275 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(275)

42,075 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Simply a sales adviser called Praise

Simply a sales adviser called Praise, assisted thoroughly with my questions or need. I recommend him

July 10, 2024
Unprompted review
Vodafone UK - Peckham logo

Reply from Vodafone UK - Peckham

Hi Helen,

This is lovely feedback for Praise. Thanks for your kind words and taking your time to share the experience.

We're here to help if you do need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

All the best,
Vodafone Social Media team

Rated 5 out of 5 stars

The Vodafone Peckham team are very…

The Vodafone Peckham team are very great! The store manager waqar was very helpful. He helped me sort out the issue of my phone

July 10, 2024
Unprompted review
Vodafone UK - Peckham logo

Reply from Vodafone UK - Peckham

Hi Mercy,

Thanks for your review for our Peckham store. We appreciate your support. We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

All the best,
Vodafone Social Media team

Rated 5 out of 5 stars

I'm very pleased with the service I've…

I'm very pleased with the service I've received from the Peckham team. Thank you Praise for being so patient

July 10, 2024
Unprompted review
Vodafone UK - Peckham logo

Reply from Vodafone UK - Peckham

Thanks for your feedback Olayemi. It's great to see our team were patient and helpful while you made your decision.
Thanks, The Vodafone Social Media Team

Rated 5 out of 5 stars

Hanna

Her knowledge is fantastic, I’m so tankful for your time and patience to help me understand my bill,

June 25, 2024
Unprompted review
Vodafone UK - Peckham logo

Reply from Vodafone UK - Peckham

Hello,

Thank you for writing in a review about the service you received. It's always our aim to provide a quality service, so it's great to hear about the positive experience which you had with Hanna.

If you ever need help, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Top Upgrade Experience

By far, the absolute best experience I've had in all my years with Vodafone.
The store manager was able to resolve a query issue and provide a much better than previously offered upgrade option for me, which was selected.

June 22, 2024
Unprompted review
Vodafone UK - Peckham logo

Reply from Vodafone UK - Peckham

Hi Jay. Thank you for your glowing review. It's always lovely to read such great feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Bruce was simply outstanding sales…

Bruce was simply outstanding sales advisor

June 20, 2024
Unprompted review
Vodafone UK - Peckham logo

Reply from Vodafone UK - Peckham

Hi Vicky,

Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ivanovich

I just wanted to thank Ivanovitch for the service today, I wanted a contract and he explained everything. Thank you so much, Vodafone for having a nice customer service

June 20, 2024
Unprompted review
Vodafone UK - Peckham logo

Reply from Vodafone UK - Peckham

Hi Hussein,

Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Really good experience in store today…

Really good experience in store today with Hamid! Amazing team

May 20, 2024
Unprompted review
Vodafone UK - Peckham logo

Reply from Vodafone UK - Peckham

Hi Moudiki,

Thank you for taking the time to leave us a review and sharing this feedback. If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Great service by Hamid at the Peckham…

Great service by Hamid at the Peckham branch! He is a tech Savy! What the Eltham branch could not do, or those on line, he Hamid did in few seconds.

He gave me my life line back . Thank you, Hamid . You deserve a commendation. I hope the other costumers and employer appreciate you. He is very calm, attentive approachable … well done.

May 7, 2024
Unprompted review
Vodafone UK - Peckham logo

Reply from Vodafone UK - Peckham

Hi Justina. Thank you for your review for Hamid. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I went to the store and theyhelped me…

I went to the store and they helped me withu device

May 4, 2024
Unprompted review
Vodafone UK - Peckham logo

Reply from Vodafone UK - Peckham

Hi Constance,

Thank you for the 5 stars!

If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Hamid has been fantastic with the…

Hamid has been fantastic with the customer service,he's very helpful in everywhere it's needed, it's great to have someone like him in the peckham shop all the time .Well done for your help mate

May 4, 2024
Unprompted review
Vodafone UK - Peckham logo

Reply from Vodafone UK - Peckham

Hi Joseph,

We really appreciate you taking the time to share this positive feedback.

If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Thanks to Hamid had a lovely experience…

Thanks to Hamid had a lovely experience in store. Got all the sums for my daughters sorted out

April 27, 2024
Unprompted review
Vodafone UK - Peckham logo

Reply from Vodafone UK - Peckham

Thank you for your support and review. It's always lovely to read such nice feedback.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Amazing store service (Hamid)

Hamid was really so helpful, respectful. He offered me different options from which I can choose the suitable one for my requirements, explained everything clearly and honestly and answered all my questions with patience. Thank you so much Hamid.

April 25, 2024
Unprompted review
Vodafone UK - Peckham logo

Reply from Vodafone UK - Peckham

Hey Hala,

Thank you for taking the time to share this great feedback with us about your experience with Hamid. It's great to hear!

If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Always an excellent service from hana…

Always an excellent service from hana in the Peckham store

March 8, 2024
Unprompted review
Vodafone UK - Peckham logo

Reply from Vodafone UK - Peckham

Hi Coote,

Thank you for reviewing and sharing this feedback for Hana.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

She made my day

Excellent service from hana in Peckham

March 8, 2024
Unprompted review
Vodafone UK - Peckham logo

Reply from Vodafone UK - Peckham

Hi Basirat,

We're pleased to hear about your recent experience and feedback for Hana. Thanks for reviewing.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Hamid was great

February 26, 2024
Unprompted review
Vodafone UK - Peckham logo

Reply from Vodafone UK - Peckham

Hey Rhys,

Thanks for the feedback and support, we really appreciate it!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I had attended Tottenham Court Road…

I had attended Tottenham Court Road store on Friday after my phone was stolen and they completed a sim swap. Unfortunately this did not work. When I called Vodafone it still wasn’t fixed and they said it will take another 24 hours. I arrived in the Peckham store on Sunday as it still wasn’t working. After a few seconds of my arrival. Hamid spoke to me and said he would try his best to sort my problem. Hamid was extremely polite and tried to cheer me up, he was very quick in solving my issue and got my phone working straight away. Peckham is a fantastic store with really good customer service, thank you Hamid for sorting my sim so quickly.

February 25, 2024
Unprompted review
Vodafone UK - Peckham logo

Reply from Vodafone UK - Peckham

Hi Otgea,

Thank you for taking the time to leave us a review. It's great to hear about your recent positive experience.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

GIVE HANA A RAISE!

I had the pleasure of experiencing exceptional customer service by the lovely Hana. I walked into the shop clueless with a bag of questions however she was extremely patient and thoroughly answered all of my questions, addressing the concerns I had. Through this, we were able to find the best deal for me and I left satisfied! Her friendly, welcoming approach is what turned a stressful experience into a blissful one. 11/10!

February 9, 2024
Unprompted review
Vodafone UK - Peckham logo

Reply from Vodafone UK - Peckham

Hi Angee,

Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Quick speedy polite service

February 7, 2024
Unprompted review
Vodafone UK - Peckham logo

Reply from Vodafone UK - Peckham

Hi Alfred,

This is lovely feedback for our Peckham store. Thanks for taking your time to share.

If you ever need any help, please reach out to us by dropping a message either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

All the best,
Vodafone Social Media team

Rated 5 out of 5 stars

Very helpful

January 22, 2024
Unprompted review
Vodafone UK - Peckham logo

Reply from Vodafone UK - Peckham

Hey,

Thank you for the 5 star review Courtney!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look