Vodafone UK - Reading The Oracle Centre Reviews 

342
TrustScore 5 out of 5

4.8

U12 Oracle Centre, RG1 2AH Reading, GB


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Rated 5 out of 5 stars

Excellent service from Sholto at Vodafone! I came to Vodafone today with my brother-in-law, and we received great service. He was extremely helpful, friendly and professional, and took the time to e... See more

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Rated 5 out of 5 stars

Sholto was very helpful today, he was very patient with my ADHD nephew who was particular testing today! He spoke through all of our options and we chose to stick with Vodafone instead of ee. Thank yo... See more

Company replied

Rated 5 out of 5 stars

One of the best customer services i have received from Ashiq. He was very patient and explained everything carefully and properly. He was not pushy at all and made sure that i enjoyed my experience he... See more

Company replied

Rated 5 out of 5 stars

I have just visited Vodafone in the Oracle Mall, 3 weeks ago Nazim helped to set up an esim for me for abroad travelling, now he moved my payg no to a monthly plan. All smooth, very friendly and helpf... See more

Company replied


Company details


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  • U12 Oracle Centre, RG1 2AH, Reading, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

342 reviews

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4.8

All reviews

(342)

40,120 reviews in the last 12 months

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Rated 5 out of 5 stars

Great customer service at The Oracle, Reading

Was served by Connor and Marco on the 8th Jan 2025 at The Oracle in Reading. We wanted to change contracts and they were very helpful, explained things clearly, and gave great customer service. Thank you!

January 8, 2026
Unprompted review
Vodafone UK - Reading The Oracle Centre logo

Reply from Vodafone UK - Reading The Oracle Centre

Hey Lisa,

Thank you for the wonderful review. It's a pleasure to receive such kind comments about Connor and Marco.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Marco was utterly brilliant today

Marco was utterly brilliant today. He is a valued member of the Vodafone team at Reading Oracle.

January 19, 2026
Unprompted review
Vodafone UK - Reading The Oracle Centre logo

Reply from Vodafone UK - Reading The Oracle Centre

Hey Ian,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Theodora was God sent.Relieved all my…

Theodora was God sent.Relieved all my stress.Offered me a fantastic service,next to none.Truly grateful.Exelkent work.Thank you so much.

January 17, 2026
Unprompted review
Vodafone UK - Reading The Oracle Centre logo

Reply from Vodafone UK - Reading The Oracle Centre

Hey Rudo,

Thanks for the lovely review and fantastic support for Theodora.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Amazing customer service by Soumela

Amazing customer service by Soumela
Great service and customer experience
She is very helpful and kind

January 12, 2026
Unprompted review
Vodafone UK - Reading The Oracle Centre logo

Reply from Vodafone UK - Reading The Oracle Centre

Hey Ali,

Thank you for the wonderful review. It's a pleasure to receive such kind comments about Soumela.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Brilliant experience with Muhammad in…

Brilliant experience with Muhammad in the Reading store, renewing my partner and I’s contracts. He was very helpful and attentive and got us the best deal.

January 11, 2026
Unprompted review
Vodafone UK - Reading The Oracle Centre logo

Reply from Vodafone UK - Reading The Oracle Centre

Hey Oliver,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Adam was extremely helpful and patient…

Adam was extremely helpful and patient assisting us getting a new SIM …thank you Adam !!

January 10, 2026
Unprompted review
Vodafone UK - Reading The Oracle Centre logo

Reply from Vodafone UK - Reading The Oracle Centre

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Vodafone reading

Really helpful guys

January 9, 2026
Unprompted review
Vodafone UK - Reading The Oracle Centre logo

Reply from Vodafone UK - Reading The Oracle Centre

Hey Seb,

This is really lovely to hear, thanks for the review!

Thanks for the lovely review and fantastic support for Ibz.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Good service

Luca listen to our concerns and fully understood what the issue was. We quicky agreed on a solution and it was resolved.

January 7, 2026
Unprompted review
Vodafone UK - Reading The Oracle Centre logo

Reply from Vodafone UK - Reading The Oracle Centre

Hey,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Somela was very good.

Somela was very good.

January 7, 2026
Unprompted review
Vodafone UK - Reading The Oracle Centre logo

Reply from Vodafone UK - Reading The Oracle Centre

Hey SF,

Thanks for the lovely review and fantastic support for Somela.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks
Vodafone Social Media Team

Rated 5 out of 5 stars

Soumela was amazing!

Soumela was amazing. She explained everything to me and gave me a great deal.

December 30, 2025
Unprompted review
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Reply from Vodafone UK - Reading The Oracle Centre

Hey Candace,

Thanks for the lovely review and fantastic support for Soumela.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 1 out of 5 stars

The attendant didn't even look at my…

The attendant didn't even look at my face. He talked to me looking at Instagram all the time. He didn't help me and didn't seem interested in helping. Typical of Vodafone

December 29, 2025
Unprompted review
Vodafone UK - Reading The Oracle Centre logo

Reply from Vodafone UK - Reading The Oracle Centre

Hey Thiago,

I’m really sorry to hear about your experience at the store. I completely understand how disappointing and frustrating this must have been for you.

We expect all our attendants to provide attentive and helpful service, and what you’ve described falls short of those standards. Thank you for bringing this to our attention.

If you’d like us to raise this as an official complaint, please reach out to our team via LiveChat here: vodafone.uk/2LCJiTm or call us on 0333 304 0191. Alternatively, you can contact our Social Media team on Facebook at vodafone.uk/2Fpnah2

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Hussain made sure we got the best deal

Hussain made sure we got the best deal! Thank you very much to the staff at Vodafone Reading… was really quick and went through all the details of the contract.

December 23, 2025
Unprompted review
Vodafone UK - Reading The Oracle Centre logo

Reply from Vodafone UK - Reading The Oracle Centre

Hey Iria,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Theodora will extremely helpful

Theodora will extremely helpful with setting up my phone

December 13, 2025
Unprompted review
Vodafone UK - Reading The Oracle Centre logo

Reply from Vodafone UK - Reading The Oracle Centre

Hey Bogi,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Carla was incredibly helpful and helped…

Carla was incredibly helpful and helped me sort an issue with my data and saved me money in the process!

December 13, 2025
Unprompted review
Vodafone UK - Reading The Oracle Centre logo

Reply from Vodafone UK - Reading The Oracle Centre

Hey Amy,

Thank you for your review. It's always lovely to read such nice feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Theodora was really helpful and it was…

Theodora was really helpful and it was fun talking to her!

December 4, 2025
Unprompted review
Vodafone UK - Reading The Oracle Centre logo

Reply from Vodafone UK - Reading The Oracle Centre

Hey Shafaq,

Thank you for your review. It's always lovely to read such nice feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Brilliant service

Huge thanks to Kash… he was incredibly helpful and sorted out my daughter’s SIM issues quickly after things had been mishandled over the phone. Friendly, patient, and efficient. Brilliant service.

December 3, 2025
Unprompted review
Vodafone UK - Reading The Oracle Centre logo

Reply from Vodafone UK - Reading The Oracle Centre

Hey Joanne,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I was greeted and seen to very quickly

I was greeted and seen to very quickly
Carla was helpful and friendly and made sure my needs were met getting my daughter’s Christmas present.
I was really pleased with the quick and straightforward service. Really good customer service

December 3, 2025
Unprompted review
Vodafone UK - Reading The Oracle Centre logo

Reply from Vodafone UK - Reading The Oracle Centre

Hey Jasmine,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Talha was very helpful very good…

Talha was very helpful very good service!

December 1, 2025
Unprompted review
Vodafone UK - Reading The Oracle Centre logo

Reply from Vodafone UK - Reading The Oracle Centre

Hey Iryna, ​

Thanks for the lovely review and fantastic support for Talha. ​

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 ​via Instagram at https://ig.me/m/vodafone



Thanks again, ​

Vodafone Social Media Team

Rated 5 out of 5 stars

Adam was great and very helpful

Adam was great and very helpful. Top work

November 29, 2025
Unprompted review
Vodafone UK - Reading The Oracle Centre logo

Reply from Vodafone UK - Reading The Oracle Centre

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Amazing sales from Connor!!

Thank you Connor for the swift upgrade with some good prices

November 23, 2025
Unprompted review
Vodafone UK - Reading The Oracle Centre logo

Reply from Vodafone UK - Reading The Oracle Centre

Hey Dan,

Thanks for the lovely review and fantastic support for Connor.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

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