Excellent service from Sholto at Vodafone! I came to Vodafone today with my brother-in-law, and we received great service. He was extremely helpful, friendly and professional, and took the time to e... See more
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Location
Switch locationU12 Oracle Centre, RG1 2AH Reading, GB
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Sholto was very helpful today, he was very patient with my ADHD nephew who was particular testing today! He spoke through all of our options and we chose to stick with Vodafone instead of ee. Thank yo... See more
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One of the best customer services i have received from Ashiq. He was very patient and explained everything carefully and properly. He was not pushy at all and made sure that i enjoyed my experience he... See more
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I have just visited Vodafone in the Oracle Mall, 3 weeks ago Nazim helped to set up an esim for me for abroad travelling, now he moved my payg no to a monthly plan. All smooth, very friendly and helpf... See more
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Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Reading The Oracle Centre
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
U12 Oracle Centre, RG1 2AH, Reading, United Kingdom
4.8
Excellent
342 reviews
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Carla is amazing!
November 21, 2025
Unprompted review
Reply from Vodafone UK - Reading The Oracle Centre
Hey Stephanie,
Thanks for the lovely review and fantastic support for Carla.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Connor was a great help to me and my…
Connor was a great help to me and my uncle and Aunt. Took the time to give a great deal and helped with roaming. Highly recommend Connor as an advisor
November 17, 2025
Unprompted review
Reply from Vodafone UK - Reading The Oracle Centre
Hi. We're happy to hear that the advisor was helpful to you and your family. We appreciate you highlighting the advisor's dedication in finding a great deal and helping with roaming. Thank you for your recommendation! If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Extremely Poor Customer Service at Vodafone Reading Oracle
I visited the Vodafone store at the Reading Oracle on 10 November simply to convert my physical SIM to an eSIM — something that should be quick and straightforward. Instead, it turned into a five-day nightmare.
The moment I arrived, several staff members were playing with my phone rather than helping properly. They passed me to a new employee who clearly had very little training. She struggled to complete the process and had to keep asking her manager, yet no one came over to support her. I was told the eSIM would be activated within 24 hours. It wasn’t. The next day, I was told the same thing again.
When I returned on my third visit, I approached a staff member named Tyler for help. He responded rudely and told me he was “busy,” even though he was sitting on his phone using Snapchat. Thankfully, another lady eventually assisted me by giving me a spare SIM.
I also called Vodafone’s customer service five times, and every time the call was cut off with no follow-up. Only on the fifth day did a helpful lady named Rana finally resolve the issue — but by then I had already decided to leave Vodafone.
Overall, the Vodafone Reading Oracle store has unprofessional staff, poor training, and a complete lack of customer care. I strongly advise avoiding this branch if you expect proper service or support.
November 10, 2025
Unprompted review
Reply from Vodafone UK - Reading The Oracle Centre
We appreciate you bringing this to our attention, please be assured that this is not the level of service we aim to provide to our customers. I sincerely apologize for the difficulties you have encountered with our service, and I truly regret the inconvenience caused. Please come chat to my team on Facebook so that we can take further details at http://vodafone.uk/2Fpnah2
Thanks, Vodafone Social Media Team
very good service by talha
November 13, 2025
Unprompted review
Reply from Vodafone UK - Reading The Oracle Centre
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
The retail assistant was very kind and…
The retail assistant was very kind and helpful. I was needing to cancel a contract for my mum who has Alzheimer’s. Having had a phone call with customer service, where I couldn’t sort anything out, I was quite stressed, but the lady in store kept calm and helped me sort it all out.
November 12, 2025
Unprompted review
Reply from Vodafone UK - Reading The Oracle Centre
Hi. We appreciate you sharing your experience. We're happy to hear that our retail assistant was able to help you cancel the contract. We're glad they could resolve the stressful situation you were in with empathy and kindness. If you need any help, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Vodafone Social Media Team
Connor was absolutely brilliant !
October 29, 2025
Unprompted review
Reply from Vodafone UK - Reading The Oracle Centre
Hi. We're happy to hear that your experience was brilliant! Thank you for your positive feedback; we appreciate it. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Luca, thanks a million!
I was so lucky today because I was helped by Luca! He solved my problem quickly, and I really appreciate it!
Last Thursday (23.10.2025), I had another guy in the same office, and instead of solving one problem, I ended up with two!
I definitely recommend Luca at this office — fast and no problems at all!
October 26, 2025
Unprompted review
Reply from Vodafone UK - Reading The Oracle Centre
Hi. We're happy to hear that you had a positive experience! We appreciate your highlighting the efficient support you received. We're also sorry to hear about the previous issue. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Luca (Reading Oracle store) was very…
Luca (Reading Oracle store) was very helpful and went way and above in the customer service he gave.
October 25, 2025
Unprompted review
Reply from Vodafone UK - Reading The Oracle Centre
Hi. We appreciate your fantastic feedback; it's great to hear about the wonderful support you received. We're happy that the service exceeded your expectations! If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
No service, just excuses
I should have known that it's going to be a nightmare once I spent 4 hours on phone just to order my home broadband that has been canceled next day without anybody telling me.
Long story short: We moved on the 11th of September 2025, it's the 21st of October and we still have no broadband. The first activation date was postponed, then again, then again and again... Nobody ever reached out to me, I had to call them and spend 1 to 2 hours on the phone just to be told it's because of Openreach. But I signed up with Vodafone what have Vodafone done to resolve my issues? Nothing, just asking me to call them to spend 1 hour at minimum on the chat or phone (if it works at all) to tell me that the engineer appoitment has been postponed... I asked them to send a 5G router in the meantime and was happy to pay for the internet until they resolve the issue but they refused.
I read a review from a guy who waited 5 months for his broadband to be activated...is this a joke?! I would avoid them at all cost.
October 21, 2025
Unprompted review
Reply from Vodafone UK - Reading The Oracle Centre
I sincerely apologize for the difficulties you have encountered with our service. I completely understand the significance of a seamless network experience, and I truly regret the inconvenience caused. Please be assured that this is not the level of service we aim to provide to our customers. I suggest contacting a dedicated Home Broadband team that can be reached by calling 0333 304 0191 or via live chat here - https://vodafone.uk/2aDQ1gh. If there's anything at all you still need help with, please come chat to my team on Facebook at http://vodafone.uk/2Fpnah2
Thanks, Vodafone Social Media Team
Excellent service from soumela today
Excellent service from soumela today, thank you for checking my account and showing me the new prices for the phone I want
October 19, 2025
Unprompted review
Reply from Vodafone UK - Reading The Oracle Centre
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
I have experienced the best customer…
I have experienced the best customer service at this branch. Special thanks to Mr.Hussein who served me professionally and kindly.
October 10, 2025
Unprompted review
Reply from Vodafone UK - Reading The Oracle Centre
Hi. Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Barely civil bored and indifferent staff member
I went into the Vodafone store with a broken phone and I was allocated a staff member Raja. There was an opportunity to sell me a new phone or at least keep me on the Vodafone network. But unfortunately this gentleman was bored, indifferent and barely civil. I eventually had no choice but to cancel my contract with Vodafone., but I was told that I couldn’t do that in the store I would have to do it on the phone. When I said I can’t do it on my phone because my phone is broken, he shrugged his shoulders. The best thing about this transaction is the opportunity to leave Vodafone and never go back.. I am in business and I will take the opportunity to advise against using Vodafone whenever I can
October 11, 2025
Unprompted review
Reply from Vodafone UK - Reading The Oracle Centre
We appreciate you bringing this to our attention, please be assured that this is not the level of service we aim to provide to our customers. I sincerely apologize for the difficulties you have encountered with our service, and I truly regret the inconvenience caused. Please come chat to my team on Facebook so that we can take further details at http://vodafone.uk/2Fpnah2
Thanks, Vodafone Social Media Team
Kash - Knowledgeable, honest and great customer service
Kash was incredibly helpful, honest and patient as I was updating my contract. I left well informed, satisfied and very happy. Give the man a pay-rise.
October 3, 2025
Unprompted review
Reply from Vodafone UK - Reading The Oracle Centre
Hey Reese,
Thanks for the lovely review and fantastic support for Kash.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Dan helped me switch to a bigger phone…
Dan helped me switch to a bigger phone and cut my BT bill in half. Exceptional service
October 2, 2025
Unprompted review
Reply from Vodafone UK - Reading The Oracle Centre
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Kash
Kash was very helpfull and had lots of patience to help us make our best decision.
October 1, 2025
Unprompted review
Reply from Vodafone UK - Reading The Oracle Centre
Hey Eduard,
Thanks for the lovely review and fantastic support for Kash.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Talha was absolutely phenomenal and…
Talha was absolutely phenomenal and really took the time to talk me through the different plans and made me feel so comfortable.
Highly recommend
September 29, 2025
Unprompted review
Reply from Vodafone UK - Reading The Oracle Centre
Hey Ambreen,
Thanks for the lovely review and fantastic support for Talha.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Talha was very helpful
Talha was very helpful. His customer service is excellent and I left very happy.
September 29, 2025
Unprompted review
Reply from Vodafone UK - Reading The Oracle Centre
Hey Ben,
Thanks for the lovely review and fantastic support for Talha.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Luca was extremely helpful
Luca was extremely helpful, getting me a new phone on the day to replace my faulty one and being patient despite technical issues during data transfer between the two phones.
September 27, 2025
Unprompted review
Reply from Vodafone UK - Reading The Oracle Centre
Hey Simon,
Thanks for the lovely review and fantastic support for Luca.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Amazing customer service didn’t have to…
Amazing customer service didn’t have to wait around
September 21, 2025
Unprompted review
Reply from Vodafone UK - Reading The Oracle Centre
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Very quick to update phone and plan
Very quick to update phone and plan. Tahla was very helpful and claer and made the process easy to understand and quick
September 20, 2025
Unprompted review
Reply from Vodafone UK - Reading The Oracle Centre
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
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