Vodafone UK - Salisbury Reviews 

561
TrustScore 5 out of 5

5.0

Unit 20 , 40 Old George Mall, SP1 2AG Salisbury, GB


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Rated 5 out of 5 stars

A big thank you to Jake for the excellent customer service I received yesterday on collecting my new iPhone. I was very worried about moving from android to iPhone, Jake put my mind a rest. He guide... See more

Company replied

Rated 5 out of 5 stars

Beckie was extremely helpful and talked me through all of the options available to transfer my wife’s phone over to Vodafone from her current provider. She clearly explained each step and all of the... See more

Company replied

Rated 3 out of 5 stars

Jessica and everyone was super helpful and promptly put out my mind at rest regarding my query

Company replied

Rated 5 out of 5 stars

I visited the Salisbury branch recently and was served by Alexandra, who was genuinely outstanding. Rather than pushing the first option at me, she took the time to understand my situation properly an... See more

Company replied


Company details

  1. Mobile Network Operator
  2. Cell Phone Store
  3. Internet Provider
  4. Phone and Internet Service
  5. Telecommunications Service Provider

About Vodafone UK - Salisbury

Written by the company

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Contact info

  • Unit 20 , 40 Old George Mall, SP1 2AG, Salisbury, United Kingdom

5.0

Excellent

TrustScore 5 out of 5

561 reviews

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5.0

All reviews

(561)

42,251 reviews in the last 12 months

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Rated 5 out of 5 stars

Beckie gave out standing service….thank…

Beckie gave out standing service….thank you

April 14, 2026
Unprompted review
Vodafone UK - Salisbury logo

Reply from Vodafone UK - Salisbury

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service from Megan.

April 13, 2026
Unprompted review
Vodafone UK - Salisbury logo

Reply from Vodafone UK - Salisbury

Hey Toks,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Hayley was really helpful when my phone…

Hayley was really helpful when my phone upgrade was delayed, gave me really useful information.

April 12, 2026
Unprompted review
Vodafone UK - Salisbury logo

Reply from Vodafone UK - Salisbury

Hey Toby,

Thanks for the lovely review and fantastic support for Hayley.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 4 out of 5 stars

Jess very helpful

April 10, 2026
Unprompted review
Vodafone UK - Salisbury logo

Reply from Vodafone UK - Salisbury

Hey Ward,
Thanks for the lovely review and fantastic support for Jess.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jrssica in Salisbury store it was a…

Jrssica in Salisbury store it was a plessure to be delt with by her very helpful and offisont great service jess thank you

April 10, 2026
Unprompted review
Vodafone UK - Salisbury logo

Reply from Vodafone UK - Salisbury

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jessica was Very helpful and friendly

April 9, 2026
Unprompted review
Vodafone UK - Salisbury logo

Reply from Vodafone UK - Salisbury

Hey Aled,

Thanks for the lovely review and fantastic support for Jessica.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jessica gave excellent sevice

April 9, 2026
Unprompted review
Vodafone UK - Salisbury logo

Reply from Vodafone UK - Salisbury

Hey,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jessica has been incredibly helpful and…

Jessica has been incredibly helpful and I'm very grateful for her help

April 9, 2026
Unprompted review
Vodafone UK - Salisbury logo

Reply from Vodafone UK - Salisbury

Hey Clare,

Thanks for the lovely review and fantastic support for Jessica.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Megan helped us with a problem of…

Megan helped us with a problem of billing and direct debit. She was very patient, knowledgeable and professional. Many thanks

April 9, 2026
Unprompted review
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Reply from Vodafone UK - Salisbury

Hey Alison,

Thanks for the lovely review and fantastic support for Megan.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Thank you for the great service…

Thank you for the great service alexandra

April 8, 2026
Unprompted review
Vodafone UK - Salisbury logo

Reply from Vodafone UK - Salisbury

Hey Philippa,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 3 out of 5 stars

super helpful staff

Jessica and everyone was super helpful and promptly put out my mind at rest regarding my query

April 8, 2026
Unprompted review
Vodafone UK - Salisbury logo

Reply from Vodafone UK - Salisbury

Hi Karen,

Thank you for taking the time to share your feedback. We are really pleased to hear that Jessica and the team were able to help and put your mind at rest.

We do appreciate the rating and would love to know if there is anything more we could have done to make your experience even better. Your feedback genuinely helps us improve our service.
If there's anything at all you still need help with, please come chat to my team on Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

It was a great experience.Jessica…

It was a great experience.Jessica kindly helped us to choose the suitable plan. Great job

April 8, 2026
Unprompted review
Vodafone UK - Salisbury logo

Reply from Vodafone UK - Salisbury

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful and knew lots

Very helpful and knew lots

April 8, 2026
Unprompted review
Vodafone UK - Salisbury logo

Reply from Vodafone UK - Salisbury

Hey Luke,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Megan gave me excellent advice and help…

Megan gave me excellent advice and help to set up my new broadband. She was very kind and respectful. Much appreciated

April 8, 2026
Unprompted review
Vodafone UK - Salisbury logo

Reply from Vodafone UK - Salisbury

Hey Dawn,

Thanks for the lovely review and fantastic support for Megan.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service

Great service, friendly and very helpful, Jessica sorted me out with new phone within my budget and technical capabilities

April 7, 2026
Unprompted review
Vodafone UK - Salisbury logo

Reply from Vodafone UK - Salisbury

Hey Nicolette,

Thanks for the lovely review and fantastic support for Jessica.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Lexi was very helpful and very friendly.

Lexi was very helpful and very friendly.

April 7, 2026
Unprompted review
Vodafone UK - Salisbury logo

Reply from Vodafone UK - Salisbury

Hey Russell,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jessica helped us today

Jessica helped us today, she was brilliant, sorting my new phone and getting my daughter a new contract. Extremely friendly and helpful

April 7, 2026
Unprompted review
Vodafone UK - Salisbury logo

Reply from Vodafone UK - Salisbury

Hey Sallyanne,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jessica was very pleasant and helpful…

Jessica was very pleasant and helpful no complaints

April 7, 2026
Unprompted review
Vodafone UK - Salisbury logo

Reply from Vodafone UK - Salisbury

Hey Anthony,

Thanks for the lovely review and fantastic support for Jessica.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Service Par Excellence!

Hello, I just have to say that Beckie who dealt with us at the Salisbury Store on Saturday 4th of April had impeccable patience, very helpful explaining all that was necessary to understand with our new contracts. We were able to enjoy moments of fun having been allowed to bring our small puppy into the store at the joy of other customers and staff alike. Beckie is certainly an asset to "Vodafone" Very best regards, Mr B.J. Griffiths. Thank you.

April 4, 2026
Unprompted review
Vodafone UK - Salisbury logo

Reply from Vodafone UK - Salisbury

Hey Brian,

Thanks for the lovely review and fantastic support for Beckie.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Beckie was great at setting up my two…

Beckie was great at setting up my two phones, I am massively greatful. Thank you!

April 4, 2026
Unprompted review
Vodafone UK - Salisbury logo

Reply from Vodafone UK - Salisbury

Hey Shirley,

Thanks for the lovely review and fantastic support for Beckie.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

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