A big thank you to Jake for the excellent customer service I received yesterday on collecting my new iPhone. I was very worried about moving from android to iPhone, Jake put my mind a rest. He guide... See more
Company replied
Unit 20 , 40 Old George Mall, SP1 2AG Salisbury, GB
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A big thank you to Jake for the excellent customer service I received yesterday on collecting my new iPhone. I was very worried about moving from android to iPhone, Jake put my mind a rest. He guide... See more
Company replied
Beckie was extremely helpful and talked me through all of the options available to transfer my wife’s phone over to Vodafone from her current provider. She clearly explained each step and all of the... See more
Company replied
Jessica and everyone was super helpful and promptly put out my mind at rest regarding my query
Company replied
I visited the Salisbury branch recently and was served by Alexandra, who was genuinely outstanding. Rather than pushing the first option at me, she took the time to understand my situation properly an... See more
Company replied
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Unit 20 , 40 Old George Mall, SP1 2AG, Salisbury, United Kingdom
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Great customer service today from Lexi, very thorough and helpful.

Reply from Vodafone UK - Salisbury
Brilliant service, quick and easy, brand new phone in less than 20 min

Reply from Vodafone UK - Salisbury
Hayley did a great job sorting out my problem!

Reply from Vodafone UK - Salisbury
Jessica was so helpful as I needed help with my broadband and connecting a landline. She spoke to the advisor on the phone for me as I’m hard of hearing. She got it all sorted thanks

Reply from Vodafone UK - Salisbury
Lovely! Went in for a sim issue and was dealt with promptly.

Reply from Vodafone UK - Salisbury

Reply from Vodafone UK - Salisbury
Jessica was very helpful in Erving our sim contracts and finding a suitable renewal price that suited us both

Reply from Vodafone UK - Salisbury
Amazing!Jess really went above and beyond

Reply from Vodafone UK - Salisbury
Really impressed with the service at Vodafone Salisbury. Jessica was brilliant

Reply from Vodafone UK - Salisbury
Excellent knowledge and great advise. Hayley was Extremely helpful and friendly.

Reply from Vodafone UK - Salisbury
When you go to Vodaphone Salisbury, ask for Jessica: she is an extremely knowledgeable and helpful young lady. I would give 6 stars...

Reply from Vodafone UK - Salisbury
Jessica she is been very helpful for upgrading the plan and explained very well . She is an amazing. Excellent service much appreciated

Reply from Vodafone UK - Salisbury
Great knowledgeable and very helpful
Many thanks Megan

Reply from Vodafone UK - Salisbury
Charlotte went over and above to help 2 older ladies with limited tech knowledge. Her patience and help were much appreciated.

Reply from Vodafone UK - Salisbury
Megan was extremely helpful in sorting out my phone and broadband

Reply from Vodafone UK - Salisbury
Megan was helpful thank you for setting up my new phone

Reply from Vodafone UK - Salisbury
Jessica was amazing. So very helpful with changing my mums phone over. A lengthy process but she was very patient and friendly.

Reply from Vodafone UK - Salisbury
Megan was friendly, helpful and efficient. Have clear details

Reply from Vodafone UK - Salisbury
Excellent service by Jack he was very professional and friendly recommend Salisbury branch

Reply from Vodafone UK - Salisbury
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