Vodafone UK - Sevenoaks Reviews 

232
TrustScore 5 out of 5

4.9

122 High Street, TN13 1XA Sevenoaks, GB


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Rated 5 out of 5 stars

Jay at the Vodafone store in Sevenoaks and Zoe from the Bereavement Team made closing a phone account after a family bereavement so quick simple. They were lovely, very helpful, considerate and und... See more

Company replied

Rated 5 out of 5 stars

Visited the store because we needed help with my wife's Vodafone account and new phone. Spoke to Matthew who was extremely helpful and patient. Took time to explain everything. Will definitely be goin... See more

Company replied

Rated 5 out of 5 stars

We went in-store to clarify an issue surrounding our child’s PAYG account. Jay was extremely helpful and help transfer it into a contract attached to an adult and at a tremendous rate. Wonderful, warm... See more

Company replied

Rated 5 out of 5 stars

I had a job lot of accounts, new sims, contracts and new phones to sort out for my business and personal accounts and my children’s mobile accounts . Aaron provided an excellent service and spent seve... See more

Company replied


Company details


Contact info

  • 122 High Street, TN13 1XA, Sevenoaks, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

232 reviews

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4.9

All reviews

(232)

39,680 reviews in the last 12 months

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Rated 5 out of 5 stars

Aaron was super helpful running through…

Aaron was super helpful running through all the options s, what a 5 star service!

July 17, 2025
Unprompted review
Vodafone UK - Sevenoaks logo

Reply from Vodafone UK - Sevenoaks

Hey Al,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Matt and the team are always welcoming…

Matt and the team are always welcoming friendly and attentive with their service. Resolutions are always found.

July 16, 2025
Unprompted review
Vodafone UK - Sevenoaks logo

Reply from Vodafone UK - Sevenoaks

Hey Solomon,

Thank you for your review. It's always lovely to read such nice feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great customer service

Aaron was master of his brief, got me the right options and was friendly and efficient

June 30, 2025
Unprompted review
Vodafone UK - Sevenoaks logo

Reply from Vodafone UK - Sevenoaks

Hey Stuart,

This is really lovely to hear, thanks for the review! If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Edward

Edward provided excellent service and was very helpful.

June 21, 2025
Unprompted review
Vodafone UK - Sevenoaks logo

Reply from Vodafone UK - Sevenoaks

Hi Jose. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I met with Aaron today

I met with Aaron today. He was helpful as he always been be sorted out my problem quickly and effectively

June 13, 2025
Unprompted review
Vodafone UK - Sevenoaks logo

Reply from Vodafone UK - Sevenoaks

Hi Sue. Thank you for your review for Aaron. It's always lovely to read great feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Aaron has helped clean my phone with…

Aaron has helped clean my phone with loads of junk great customer service

June 9, 2025
Unprompted review
Vodafone UK - Sevenoaks logo

Reply from Vodafone UK - Sevenoaks

Hey Robert,

Thanks for the lovely review and fantastic support for Aaron.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Aaron was super helpful and saved me…

Aaron was super helpful and saved me money. So glad I popped in.

June 7, 2025
Unprompted review
Vodafone UK - Sevenoaks logo

Reply from Vodafone UK - Sevenoaks

Hi Paul.

Thank you for taking the time to share your experience with us,

Vodafone Social Media Team

Rated 5 out of 5 stars

Ethan very helpful

Ethan was vert helpful and helped us save lots of money on our monthly bill

June 5, 2025
Unprompted review
Vodafone UK - Sevenoaks logo

Reply from Vodafone UK - Sevenoaks

Hi Tony.

We're happy to hear that we could assist you and reduce your monthly bill.

If you need assistance, reach out to us on social media.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

5 stars to Aaron @ Sevenoaks

Aaron at the Sevenoaks store helped me today. I went for an upgrade based on some emails Vodafone had sent. Rather than go straight into upgrade mode Aaron asked me some questions and the end result left me quids in and very happy. This service has ensured I will be a renewing my contract with V next year

May 31, 2025
Unprompted review
Vodafone UK - Sevenoaks logo

Reply from Vodafone UK - Sevenoaks

Hey Tania,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Aaron is a great asset to your team he…

Aaron is a great asset to your team he is always friendly helpful and cheerful

May 31, 2025
Unprompted review
Vodafone UK - Sevenoaks logo

Reply from Vodafone UK - Sevenoaks

Hey Angelika,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Aaron and matt gave me exceptional…

Aaron and matt gave me exceptional customer service giving great advice and finding me the best possible deal

May 30, 2025
Unprompted review
Vodafone UK - Sevenoaks logo

Reply from Vodafone UK - Sevenoaks

Hey Ppaige,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jamal was very professional when…

Jamal was very professional when finding a solution to my problem.

May 26, 2025
Unprompted review
Vodafone UK - Sevenoaks logo

Reply from Vodafone UK - Sevenoaks

Hi Antonia,

Thank you so much for your wonderful review and the amazing support you’ve shown for Jamal —it truly means a lot to us!

If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or on X at vodafone.uk/3LXh2xl.. We're always here for you!

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jimal was very helpful and…

Jimal was very helpful and understanding, solved my issue in no time

May 23, 2025
Unprompted review
Vodafone UK - Sevenoaks logo

Reply from Vodafone UK - Sevenoaks

Hey Tim,

Thank you for your review. It's always lovely to read such nice feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jimal was very helpful and informative

Jimal was very helpful and informative, vary completed and knew what he was doing and what needed to be done.

May 23, 2025
Unprompted review
Vodafone UK - Sevenoaks logo

Reply from Vodafone UK - Sevenoaks

Hey Alison,

Thanks for the lovely review and fantastic support for Jimal.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Thank you Ethan

Ethan at the Sevenoaks branch was helpful and efficient. I needed something urgently and he couldn't have been more helpful and knowledgeable about the products.

April 26, 2025
Unprompted review
Vodafone UK - Sevenoaks logo

Reply from Vodafone UK - Sevenoaks

Hey Vicki,
Thanks for the lovely review and fantastic support for Ethan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Helpful young man

Ethan was most helpful and thoroughly
Investigated my request for a new phone at a price that suited me.

April 30, 2025
Unprompted review
Vodafone UK - Sevenoaks logo

Reply from Vodafone UK - Sevenoaks

Hey Morley,
Thanks for the lovely review and fantastic support for Ethan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Aaron at sevenoaks branch was a…

Aaron at sevenoaks branch was a diamond. He was kind patient and professional.

April 16, 2025
Unprompted review
Vodafone UK - Sevenoaks logo

Reply from Vodafone UK - Sevenoaks

Hey Sally,

Thanks for the lovely review and fantastic support for Aaron.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

So friendly and so helpful and didn’t…

So friendly and so helpful and didn’t rush us at all with our problem. Sevenoaks Vodafone branch - Matt was brilliant and cheered us up no end!

April 2, 2025
Unprompted review
Vodafone UK - Sevenoaks logo

Reply from Vodafone UK - Sevenoaks

Hey Victoria,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ethan & jemel

Ethan & jemel, had a fantastic experience in store to get me exactly what I was looking for and all delivered with humour and great patience, thank you so much!

March 22, 2025
Unprompted review
Vodafone UK - Sevenoaks logo

Reply from Vodafone UK - Sevenoaks

Hi Jenny,

Thank you for reviewing.

If you ever need any help feel free to reach out to us via Facebook: http://vodafone.uk/3lCYUxW X: http://vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

I found Aaron a very kind and helpful…

I found Aaron a very kind and helpful person thank you for the attention it was fantastic

March 19, 2025
Unprompted review
Vodafone UK - Sevenoaks logo

Reply from Vodafone UK - Sevenoaks

Hi Joan,

We appreciate your positive feedback for Aaron. If you ever need further help, don't hesitate to pop our team a message on:

Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

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