Jay at the Vodafone store in Sevenoaks and Zoe from the Bereavement Team made closing a phone account after a family bereavement so quick simple. They were lovely, very helpful, considerate and und... See more
Company replied
Location
Switch location122 High Street, TN13 1XA Sevenoaks, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Visited the store because we needed help with my wife's Vodafone account and new phone. Spoke to Matthew who was extremely helpful and patient. Took time to explain everything. Will definitely be goin... See more
Company replied
We went in-store to clarify an issue surrounding our child’s PAYG account. Jay was extremely helpful and help transfer it into a contract attached to an adult and at a tremendous rate. Wonderful, warm... See more
Company replied
I had a job lot of accounts, new sims, contracts and new phones to sort out for my business and personal accounts and my children’s mobile accounts . Aaron provided an excellent service and spent seve... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Sevenoaks
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
122 High Street, TN13 1XA, Sevenoaks, United Kingdom
4.9
Excellent
232 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Aaron in the Sevenoaks store has been…
Aaron in the Sevenoaks store has been fantastic initially setting us up on broadband then getting our mobiles going. Since we have just arrived from New Zealand this has been difficult to sort out. Aaron has been challenged by the system but come through for us after a lot of work. Great effort and we are very thankful
April 26, 2024
Unprompted review
Reply from Vodafone UK - Sevenoaks
Hi Derek,
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Aaron has excellent service
April 24, 2024
Unprompted review
Reply from Vodafone UK - Sevenoaks
Hi Pauline,
This is a great review for Aaron. Thanks for taking your time to share. If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Broken screen diagnosis
Aaron was absolutely brilliant today assisting and advising me the best way to proceed after I damaged the screen on my phone. He really knows his stuff and is very professional with customers, a very nice chap.
April 19, 2024
Unprompted review
Reply from Vodafone UK - Sevenoaks
Hi James,
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Aaron gave me incredible customer…
Aaron gave me incredible customer service and found the best deal for me
April 8, 2024
Unprompted review
Reply from Vodafone UK - Sevenoaks
Hi Jean,
Thank you for taking the time to review and share this great feedback for Aaron.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Reply from Vodafone UK - Sevenoaks
Hey Karen,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
We received very professional and…
We received very professional and friendly service from Jamile . I would definitely recommend Vodafone Sevenoaks to my friends.
March 16, 2024
Unprompted review
Reply from Vodafone UK - Sevenoaks
Hi there Maria,
We really appreciate you taking the time to leave this review about your great experience with Jamile! We're so glad you experienced great service.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Aaron was very helpful and…
Aaron was very helpful and knowledgable. Helped me get the right deal at the right price. Thank you!
March 2, 2024
Unprompted review
Reply from Vodafone UK - Sevenoaks
Hey Katie,
Thanks for the lovely review and fantastic support for Aaron.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Matt the manager was excellent as we…
Matt the manager was excellent as we had an issue involving a contract that a recently deceased gentleman had set up and his widow had been left in a very unfortunate and expense situation which she could Ill afford who was present in the shop and he was extremely empathetic and understanding and dealt with the situation in a very professional and totally courteous and kind manner.
February 16, 2024
Unprompted review
Reply from Vodafone UK - Sevenoaks
Hey,
Thank you, we appreciate you sharing your experience and for the support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Jimale and Aaron Great
Jimale set up my partners phone and spent time helping him. Jimale is very personable, knowledgeable, professional and with the ability to be friendly and humorous.
Aaron gave me a lot of help with a query on broadband and where we now live. There is little coverage and Aaron looked this up for me and gave good advice. Aaron is also very personable, knows his stuff but able to show he is professional with a sense of humour.
We have been with Vodafone for some years, Jimale and Aaron were both a credit to the business
February 15, 2024
Unprompted review
Reply from Vodafone UK - Sevenoaks
Hi Patricia. Thank you for your review for Jimale and Aaron. It's always lovely to read such fantastic feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very helpful
Very helpful, Millie and Aaron went above and beyond what I expected. Very happy!
February 14, 2024
Unprompted review
Reply from Vodafone UK - Sevenoaks
Hi Conor,
Thanks for this great review regarding your experience with Millie and Aaron.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Thank u Aaron for helping me with my…
Thank u Aaron for helping me with my phone didnt get it now I do thanks mate
February 10, 2024
Unprompted review
Reply from Vodafone UK - Sevenoaks
Hi Michael,
Thanks for taking the time to share your feedback with us. It's great to hear about your positive experience with Aaron!
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Aaron has great customer he served me…
Aaron has great customer he served me efficiently and has knowledge
February 10, 2024
Unprompted review
Reply from Vodafone UK - Sevenoaks
Hi Shirley, It's great to see Aaron left such a positive impression on you.
Thanks again, Vodafone Social Media Team
Amazing service and knowledge offered…
Amazing service and knowledge offered by Jimale in Sevenoaks. Got the right plan at the right price. Thank you dealing with my complete lack of knowledge about mobile phones.
February 7, 2024
Unprompted review
Reply from Vodafone UK - Sevenoaks
Hi Zoe. Thank you for your review for Jimale. It's always lovely to read such fab feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Sevenoaks
Hi Chris. Thank you for your review for Jimale. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Aaron's customer service is great very…
Aaron's customer service is great very helpful and knowledgable
January 13, 2024
Unprompted review
Reply from Vodafone UK - Sevenoaks
Hi there,
Thanks for your review. We're happy to hear you had a great experience with Aaron.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Aaron has great customer service very…
Aaron has great customer service very knowledgeable
January 12, 2024
Unprompted review
Reply from Vodafone UK - Sevenoaks
Hey Maureen,
Thanks for the lovely review and fantastic support for Aaron.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
To be able to talk face to face to…
To be able to talk face to face to someone who was so helpful and knowledgeable and extremely pleasant and was able to deal with my issues
January 11, 2024
Unprompted review
Reply from Vodafone UK - Sevenoaks
Hey Janet,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Aaron and jimal have great customer…
Aaron and jimal have great customer service and found the best deal for me
January 1, 2024
Unprompted review
Reply from Vodafone UK - Sevenoaks
Hey Maggie,
Thanks for reviewing, and sharing this feedback for Aaron and Jimal.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Aaron has helped today at Vodafone.
Aaron has helped today at Vodafone.
The issues we had with the phone have been sorted.
Very helpful.
Very grateful.
December 20, 2023
Unprompted review
Reply from Vodafone UK - Sevenoaks
Hi David,
It's great to hear everything's resolved. Thanks for your feedback for Aaron. We're here to help if you need anything. You can reach us by dropping us a message either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Very good experience. I was served straight away
I was served straight away. I was explained everything clearly and Aaron was very nice. Matt also approached to give some advice, so overall a very productive and satisfactory experience.
December 15, 2023
Unprompted review
Reply from Vodafone UK - Sevenoaks
Hi Isabel,
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.