We had expectional service from Ali in the slough branch, he was such a laugh and gave the best advise and helped so much with our purchase. Really appercaite him, his customer service was amazing! H... See more
Company replied
Location
Switch location139 High Street, SL1 1DN Slough, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Im happy to say that my experience at Vodafone Store today went exceptionally well. I was greeted with warmth by (Aniya) who provide me in-depth knowledge on global roaming and phone contracts. Least... See more
Company replied
I would like to say how I am so ever grateful to an amazing staff of yours named Martyna at the Vodaphone store in Slough high street. I have had my phone number for nearly over 20 years. It’s a signi... See more
Company replied
I went in to get a small value purchase, a £10 pay as you go SIM. However this was quite complicated as I wanted it to work in Turkey and Switzerland. Martyna could not have been more helpful. She car... See more
Company replied
Company details
- Mobile Network Operator
- also in
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Slough
Written by the company
Contact info
139 High Street, SL1 1DN, Slough, United Kingdom
4.9
Excellent
200 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Two of your employees Daniaal and Saf…
Two of your employees Daniaal and Saf was super helpful and helped me and my husband to get our new phones with a good price
They are extremely well professional and I’m very grateful of their service.
This was at the slough branch high street
January 16, 2024
Unprompted review
Reply from Vodafone UK - Slough
Hi Sonal,
This is a great review for Daniaal and Saf. I’m glad to hear you found the best option for you when visiting the store.
If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Ali has been exceptional he resolved my…
Ali has been exceptional he resolved my issue he deserves a pay rise with the amount of professionalism and knowledge he has honestly exceptional will always come back to see him
January 15, 2024
Unprompted review
Reply from Vodafone UK - Slough
Hi. Thank you for your review for Ali. It's always lovely to read such amazing feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
So..I’m living in london
So..I’m living in london, i have a broadband internet connection from them, all good for 2 years of contract 27£/mon, after contract ended they charged me 78£, I spoke with customer support they advised me to go to a branch! Been there, they renewed my contract for 29£/months and said that i will get the difference from 78£ into my account(of course i got emails confirming my contract and all that)! Second month same amount paid from my account, I’ve called them and customer support claims that “someone”cancelled my contract, “someone”, and because of that I need to go back to branch!!! Totally morons, idio ts can’t believe something like that could happen nobody to complain, they bounce the problem….
January 15, 2024
Unprompted review
Reply from Vodafone UK - Slough
Hi Narcis. It's disappointing to see your comments, concerns and feedback. We completely understand the importance of receiving the required help and support when needed. This isn't the smooth experience we wanted you to have, nor the service that we strive for here at Vodafone.
Vodafone Social Media Team
I ordered Pro II broadband on 18th…
I ordered Pro II broadband on 18th Nov,23. Vodafone lined up the install for 12th Dec, I was happy with the date as my Virgin Media contract was coming to an end on 13th Dec.
CityFibre (VF install partner) gave me a slot between 8am -1pm but their Engineer didn't turn up per their allocated time. Again, the install was re-scheduled for 19th morning slot by CityFibre and yet again no one turned up.
I was out of Internet for week by then and Vodafone easy switch team called me to ensure they will have the installation done at the earliest which was 3rd Jan due to holidays...by this time I was stuck with Vodafone as no other provider could get me broadband before Xmas. I was even assured that a senior rep from Vodafone easyswitch will call me on 3rd Jan to ensure everything has gone well. Additionally, I was assured in writing that Vodafone will compensate me for the failed install on a per day basis given I had to get 4g dongles to get along as an interim solution. Fast forward to the new year, 3rd Jan came and went but no engineer turned up and of course no call from VF per their commitment. Today I spoke to a VF rep -Nadaa who told me their engineer has reported that install failed because of me not being home.
I assured her that on all appointments I was home on their allocated slots and absolutely no one turned up, and I have cctv to back what I am saying but VF is not giving me any compensation even after providing a written confirmation last month and blaming the customer with blatant lies for their failures. I will be going back to Virgin Media and would recommend others to avoid VF services, don't get lured by their sales pitch as their after sales service is not existent in particular their partner like city fibre.
January 4, 2024
Unprompted review
Reply from Vodafone UK - Slough
Hi Suhel,
Thanks for taking the time to leave your review. I'm sorry for the issues you've had with your installation. We always strive to improve in every part of our business and receiving feedback will help us to achieve this.
Our Broadband team are the best to help with your Broadband connection. You can contact them on 0333 304 0191 or you can chat to them here - https://vodafone.uk/livechat
If there is anything else that we can help you with, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Slough
Hi Dinesh,
Thank you for taking the time to review, and share this feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
It's a great experience
It's a great experience. Staff member are very friendly specially Adnan.
Thank you
December 27, 2023
Unprompted review
Reply from Vodafone UK - Slough
Hey Manjit,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Great experience good deal
December 22, 2023
Unprompted review
Reply from Vodafone UK - Slough
Hi Satinder. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent customer experience
Adnan is very helpful and sort out everything we needed. Excellent customer experience.
December 13, 2023
Unprompted review
Reply from Vodafone UK - Slough
Hey Jimmy,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Vodafone for new users
I visited first time Vodafone. It was a good experience. I was dealt by Adnan. He was cooperative and conveyed things very effectively to me. I received some urgent call and he beard with patience waiting for me. Good customer service 👍🏻
December 11, 2023
Unprompted review
Reply from Vodafone UK - Slough
Hi Sarah,
Thanks for sharing your experience here. If you ever need any further help, there’s a useful Help and Support section, on our website here: https://support.vodafone.co.uk/
Thanks again,
Vodafone Social Media team
Good customer service from Slough…
Good customer service from Slough store. Saf is very good manager.
December 8, 2023
Unprompted review
Reply from Vodafone UK - Slough
Hey Mihaela,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Adnan was very helpful 😃
Adnan was really helpful, gave me a great price on the iPhone I was looking, I was very satisfied with his service
Definitely recommend 😃
December 7, 2023
Unprompted review
Reply from Vodafone UK - Slough
Hey Harinder,
Thanks for the lovely review and fantastic support for Adnan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Adnan was very helpful
Adnan was very helpful with giving me the best offer I could ask for
Would highly recommend this sale advisor
December 7, 2023
Unprompted review
Reply from Vodafone UK - Slough
Hey Malik,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
I just wants to check about the phone…
I just wants to check about the phone that i want iPhone 15pro max. I met Adnan & his service made me to buy the phone on that day, he was very helpful and patience, gave me very clear details about all.
Thank you
December 6, 2023
Unprompted review
Reply from Vodafone UK - Slough
Hi Muhammed,
This is such an amazing review for Muhammed. Thanks for sharing your kind words and feedback.
If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB – X (formerly Twitter) : vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Poor network in langley slough.finally…
Poor network in langley slough.finally after two year my contract ended on 24 nov.Just requested my pac code.I got a call from them saying we will offer you discounts but i told them i dont need only mobile phone need network as well.i quit.
December 5, 2023
Unprompted review
Reply from Vodafone UK - Slough
Hi Bikram. We're sorry to see you go. It's disappointing to see your concerns and feedback. We completely understand the importance of keeping connected, it's such a vital part of our day to day life. This isn't the experience we wanted you to have, nor the service that we strive for here at Vodafone.
Vodafone Social Media Team
First of all,the customer service…
First of all,the customer service adviser communication skills was fantastic.He was very helpful,clear and made easy for me to understand what I was looking for.
Also he shown good manners,very polite.
November 28, 2023
Unprompted review
Reply from Vodafone UK - Slough
Hey Isaac,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Mr adnan was incredibly accommodating
Mr adnan was incredibly accommodating, providing thorough explanations about the plans and expenses while maintaining a friendly and cheerful demeanor. His calm and happy attitude made the whole process enjoyable and easy to understand.
December 1, 2023
Unprompted review
Reply from Vodafone UK - Slough
Hey,
Thanks for the lovely review and fantastic support for Adnan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Adnan was very helpful made everything…
Adnan was very helpful made everything go smoothly great customer service
November 29, 2023
Unprompted review
Reply from Vodafone UK - Slough
Hi Abdihakin,
Thanks for taking your time to leave this review for Adnan.
We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Very helpful
November 27, 2023
Unprompted review
Reply from Vodafone UK - Slough
Hi Conor. Thank you for your review. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Adnan was super informative and helpful…
Adnan was super informative and helpful breaking down the sim plan I was looking for, highly recommend and great customer service
November 27, 2023
Unprompted review
Reply from Vodafone UK - Slough
Hi Manjit,
Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Excellent assistance very help staff…
Excellent assistance very help staff member.
November 26, 2023
Unprompted review
Reply from Vodafone UK - Slough
Hi Naz,
Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.