Sukhvinder was incredibly helpful and went above and beyond with getting our wifi and SIM cards set up. Our address wasn’t working because of a system issue but Sukhvinder worked tirelessly over two d... See more
Company replied
Location
Switch locationSu11a Upper Level , West Quay Shopping Centre, SO15 1QD SOUTHAMPTON, GB
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See what reviewers are saying
Alessia was amazingly helpful when setting up my daughter first phone and spent time Explaining sim only bundles and getting us the right deal. Super friendly and great with kids. Would highly recomm... See more
Company replied
Came in about 2 weeks ago I really needed help to sort out a new sim after loosing my phone at a local theme park Jake was brilliant I honestly can not thank him enough
Company replied
Tk was very helpful when i needed help with my phone on the 24th august after Apple couldn’t help sorted me a upgrade and made the process simple thank you again !
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Southampton West Quay
Written by the company
Contact info
Su11a Upper Level , West Quay Shopping Centre, SO15 1QD, SOUTHAMPTON, United Kingdom
4.9
Excellent
401 reviews
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Fantastic experience at Vodafone with…
Fantastic experience at Vodafone with Harry. Wx
October 11, 2025
Unprompted review
Reply from Vodafone UK - Southampton West Quay
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Disappointed experience with Vodafone
Title: Disappointing Experience with Vodafone
Rating: 1/5 stars
Store: Southampton Vodafone in westquay;
Customer advisor: Kam he was very unprofessional and unresponsive person and left me in the hallway and served other customer.
I'm extremely dissatisfied with the service I received from Vodafone. The network coverage in my area is consistently poor, with frequent dropped calls and slow data speeds. Despite numerous complaints, the issues remain unresolved.
The customer support team has been unhelpful and unresponsive. It takes ages to get through to someone, and even then, they seem more interested in following scripts than resolving my problems.
Update: I've been with Vodafone for years, but their recent price hikes and declining service quality have made me question their value for money.
October 4, 2025
Unprompted review
Reply from Vodafone UK - Southampton West Quay
Hey Asia,
I apologize for the issues you've been experiencing with us. I am truly sorry for the unpleasant experience you've had to endure. Please know that this is not the kind of service we want our customers to have. I recommend reaching out to the calling teams by dialing 0333 304 0191 or speaking to them via Live Chat here: http://vodafone.uk/2LCJiTm.
If there's anything at all you still need help with, please come chat to my team on Facebook at http://vodafone.uk/2Fpnah2
Thanks,
Vodafone Social Media Team
New phone
I went in to get a new Phone and Rachel was very friendly and helpful. She answered all my questions and made it very stress free!
October 4, 2025
Unprompted review
Reply from Vodafone UK - Southampton West Quay
Hey Becky,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Jake was so kind and helpful when…
Jake was so kind and helpful when upgrading my phone. Broke everything down and made it really simple whilst I was with my two screaming children!!
Thanks Jake!! The best!!
October 4, 2025
Unprompted review
Reply from Vodafone UK - Southampton West Quay
Hey Holly,
Thanks for the lovely review and fantastic support for Jake.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Southampton West Quay
Hey Davey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Problems sorted with good experience.
Went to Vodaphone to sort out a couple of mistakes that I had made with emails etc...Alek the assistant manager at West Quay Southampton was so good. He sorted it out for me with patience, kindness and professionalism.
Also Dillion member of staff was very sweet and efficient.
Thank you both.
September 16, 2025
Unprompted review
Reply from Vodafone UK - Southampton West Quay
Hi. Thank you for your review for Alek and Dillion. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
He is very good and friendly
He is very good and friendly. Above all the island is sinking
September 12, 2025
Unprompted review
Reply from Vodafone UK - Southampton West Quay
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
This island is sinking!!
September 2, 2025
Unprompted review
Reply from Vodafone UK - Southampton West Quay
We appreciate your feedback, thanks for your time.
Vodafone Social Media Team
This island is sinking!!!!
September 1, 2025
Unprompted review
Reply from Vodafone UK - Southampton West Quay
Hey Isabel,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Southampton West Quay
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Reply from Vodafone UK - Southampton West Quay
We appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Brilliant customer service
Got all the advice I needed and walked out with a new SIM meeting my requirements.
August 10, 2025
Unprompted review
Reply from Vodafone UK - Southampton West Quay
Hey Lynx,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Went to Southampton store to send my…
Went to Southampton store to send my galaxy s24 ultra for repair 9/7/25 more than 2 weeks later called them and they said they didn't receive the phone for repair so they said they will send me replacement which was downgrade to s24 what a joke again well done Vodafone
July 26, 2025
Unprompted review
Reply from Vodafone UK - Southampton West Quay
Hey Peter,
We sincerely apologize for the inconvenience you have experienced with our repairing service. Our goal is to provide a seamless and reliable service, and it is clear that we have not met your expectations in this instance.
Ideally, the phone should not have been downgraded. We will be glad to look into this and sort it out for you. Please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks,
Vodafone Social Media Team
Brilliant service from a member of…
Brilliant service from a member of staff who went out his way to help. Completely unrelated to any purchase of vodaphone.
July 17, 2025
Unprompted review
Reply from Vodafone UK - Southampton West Quay
Hey Simon,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Southampton West Quay
Hey Peter,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
It’s a really great and helpful service.
May 20, 2025
Unprompted review
Reply from Vodafone UK - Southampton West Quay
Hey Máté,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
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