Vodafone UK - Southampton West Quay Reviews 

401
TrustScore 5 out of 5

4.9

Su11a Upper Level , West Quay Shopping Centre, SO15 1QD SOUTHAMPTON, GB


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Rated 5 out of 5 stars

Sukhvinder was incredibly helpful and went above and beyond with getting our wifi and SIM cards set up. Our address wasn’t working because of a system issue but Sukhvinder worked tirelessly over two d... See more

Company replied

Rated 5 out of 5 stars

Alessia was amazingly helpful when setting up my daughter first phone and spent time Explaining sim only bundles and getting us the right deal. Super friendly and great with kids. Would highly recomm... See more

Company replied

Rated 5 out of 5 stars

Came in about 2 weeks ago I really needed help to sort out a new sim after loosing my phone at a local theme park Jake was brilliant I honestly can not thank him enough

Company replied

Rated 5 out of 5 stars

Tk was very helpful when i needed help with my phone on the 24th august after Apple couldn’t help sorted me a upgrade and made the process simple thank you again !

Company replied


Company details

  1. Mobile Network Operator
  2. Cell Phone Store
  3. Internet Provider
  4. Phone and Internet Service
  5. Telecommunications Service Provider

About Vodafone UK - Southampton West Quay

Written by the company

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Contact info

  • Su11a Upper Level , West Quay Shopping Centre, SO15 1QD, SOUTHAMPTON, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

401 reviews

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1-star

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4.9

All reviews

(401)

41,211 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really helpful

Really helpful, knowledgeable and professional service. Thanks Alessia.

May 4, 2026
Unprompted review
Vodafone UK - Southampton West Quay logo

Reply from Vodafone UK - Southampton West Quay

Hey Ian,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Amazing service from advisor Sam

Amazing service from advisor Sam! Thank you so much for the deal!!!!!!!!

May 3, 2026
Unprompted review
Vodafone UK - Southampton West Quay logo

Reply from Vodafone UK - Southampton West Quay

Hey Dominique,

Thanks for the lovely review and fantastic support for Sam.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone



Thanks again,

Vodafone Social Media Team

Rated 5 out of 5 stars

Sukhvinder was very helpful and saved…

Sukhvinder was very helpful and saved me money on my airtime plan instore

May 2, 2026
Unprompted review
Vodafone UK - Southampton West Quay logo

Reply from Vodafone UK - Southampton West Quay

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Rachel was a fantastic sales woman

Rachel was a fantastic sales woman, she saved us lots of money a month and got us a better contract. Thank you Rachel

May 2, 2026
Unprompted review
Vodafone UK - Southampton West Quay logo

Reply from Vodafone UK - Southampton West Quay

Hey Helena,

Thanks for the lovely review and the fantastic support you’ve shown for Rachel.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Good service from Dillon

May 2, 2026
Unprompted review
Vodafone UK - Southampton West Quay logo

Reply from Vodafone UK - Southampton West Quay

Hey Bhavanaprasad,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very great member of staff

Went into store on Friday to try get my phone sorted and look at some deals, a man named Davey helped me and was brilliant. Got everything sorted out for me

May 1, 2026
Unprompted review
Vodafone UK - Southampton West Quay logo

Reply from Vodafone UK - Southampton West Quay

Hey Annalee,

Thanks for the lovely review and fantastic support for Davey.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

incredible service

went into store to speak to someone about issues i was having with my phone, spoke to someone called Davey who was very helpful and helped sort everything out

May 1, 2026
Unprompted review
Vodafone UK - Southampton West Quay logo

Reply from Vodafone UK - Southampton West Quay

Hey John,

Thanks for the lovely review and fantastic support for Davey.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Kam helped me with a sim replacement…

Kam helped me with a sim replacement and my new phone purchase ! Will visit again.

May 1, 2026
Unprompted review
Vodafone UK - Southampton West Quay logo

Reply from Vodafone UK - Southampton West Quay

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Alessia

Alessia. Thank you for your service

May 1, 2026
Unprompted review
Vodafone UK - Southampton West Quay logo

Reply from Vodafone UK - Southampton West Quay

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Harry was incredibly patient with me…

Harry was incredibly patient with me and helped with all my enquiries.

April 29, 2026
Unprompted review
Vodafone UK - Southampton West Quay logo

Reply from Vodafone UK - Southampton West Quay

Hey Aimee,

Thanks for the lovely review and fantastic support for Harry.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jake was super helpful at breaking down…

Jake was super helpful at breaking down my future bills

April 24, 2026
Unprompted review
Vodafone UK - Southampton West Quay logo

Reply from Vodafone UK - Southampton West Quay

Hey Geoffrey,

Thanks for the lovely review and fantastic support for Jake.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

SUKHVINDER WAS VERY HELPFUL INSTORE…

SUKHVINDER WAS VERY HELPFUL INSTORE GREAT SERVICE

April 22, 2026
Unprompted review
Vodafone UK - Southampton West Quay logo

Reply from Vodafone UK - Southampton West Quay

Hey Allison,

Thanks for the lovely review and fantastic support for Sukhvinder.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful service from Rachel

April 16, 2026
Unprompted review
Vodafone UK - Southampton West Quay logo

Reply from Vodafone UK - Southampton West Quay

Hi Chris, thank you so much for your wonderful review and the amazing support you’ve shown for Rachel it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.

You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Kaz was brilliant instore today

Kaz was brilliant instore today

April 15, 2026
Unprompted review
Vodafone UK - Southampton West Quay logo

Reply from Vodafone UK - Southampton West Quay

Hey Hannah,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

SUKHVINDER WAS VERY HELPFUL AND HAD…

SUKHVINDER WAS VERY HELPFUL AND HAD GOOD PRODUCT KNOWLEDGE

April 14, 2026
Unprompted review
Vodafone UK - Southampton West Quay logo

Reply from Vodafone UK - Southampton West Quay

Hey John,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Kaz helped us trade in my phone and his…

Kaz helped us trade in my phone and his service was amazing! he talked us through everything and made sure we knew exactly what we was paying for

April 13, 2026
Unprompted review
Vodafone UK - Southampton West Quay logo

Reply from Vodafone UK - Southampton West Quay

Hey Lexi,

Thanks for the lovely review and fantastic support for Kaz.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone



Thanks again,

Vodafone Social Media Team

Rated 5 out of 5 stars

Chloe was a great help

Chloe was a great help, very friendly, professional and answered all my awkward questions and took the time to find out what I needed.

April 12, 2026
Unprompted review
Vodafone UK - Southampton West Quay logo

Reply from Vodafone UK - Southampton West Quay

Hey Brian,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Chloe was very supportive today in…

Chloe was very supportive today in store. We had lots of questions regarding our broadband impending installation. She was informative and very friendly thank you

April 12, 2026
Unprompted review
Vodafone UK - Southampton West Quay logo

Reply from Vodafone UK - Southampton West Quay

Hey Donna,

Thanks for the lovely review and fantastic support for Malone.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone



Thanks again,

Vodafone Social Media Team

Rated 5 out of 5 stars

ALESSIA happy a lot with the service…

ALESSIA happy a lot with the service 100% great

April 8, 2026
Unprompted review
Vodafone UK - Southampton West Quay logo

Reply from Vodafone UK - Southampton West Quay

Hey Sameh,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Tk was very helpful with my upgrade

April 7, 2026
Unprompted review
Vodafone UK - Southampton West Quay logo

Reply from Vodafone UK - Southampton West Quay

Hey Ron,

Thank you for the wonderful review. It's a pleasure to receive such kind comments about TK.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

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