Vodafone UK - Southport Reviews 

299
TrustScore 5 out of 5

4.9

60 Chapel Street, PR8 1BZ Southport, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Beth was extremely patient with me in store today. I really am not confident with technology but Beth talked me through everything, had the patience of a saint with me whilst she helped me back-up my... See more

Company replied

Rated 5 out of 5 stars

Adele was very helpful and helped me with getting my new sim, she was very friendly and got me the best deal possible.

Company replied

Rated 5 out of 5 stars

Today I visited Vodafone in Southport with problems I had with my cellphone. Kathy Ferguson at Vodafone Southport branch helped me sort out all my problems with her assistance, patience and guidance.... See more

Company replied

Rated 5 out of 5 stars

I went in today and was renewing my contract which is complicated as I have my 3 children's phones on my contract as well as my own. Kathy was so helpful and it took her over an hour but nothing was t... See more

Company replied


Company details

  1. Mobile Network Operator
  2. Cell Phone Store
  3. Internet Provider
  4. Phone and Internet Service
  5. Telecommunications Service Provider

About Vodafone UK - Southport

Written by the company

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Contact info

  • 60 Chapel Street, PR8 1BZ, Southport, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

299 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(299)

40,576 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant service from Caleb at…

Brilliant service from Caleb at Southport organised best deal possible for my phone and broadband
So impressed we are moving other family members over to Vodafone
Thanks and well done
Frank

January 29, 2026
Unprompted review
Vodafone UK - Southport logo

Reply from Vodafone UK - Southport

Hey Francis,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Fab service

Adele was amazing! Sorted everything for us swiftly and in a professional manner.

January 27, 2026
Unprompted review
Vodafone UK - Southport logo

Reply from Vodafone UK - Southport

Hey Jennifer,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Caleb looked after us today and got us…

Caleb looked after us today and got us a great deal - very knowledgeable, professional and cheerful

January 24, 2026
Unprompted review
Vodafone UK - Southport logo

Reply from Vodafone UK - Southport

Hey Gavin,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Both Jordan and Paul were absolutely…

Both Jordan and Paul were absolutely excellent helping us with everything and extremely patient with all my questions and Best customer service I've ever had. Big thanks .

January 21, 2026
Unprompted review
Vodafone UK - Southport logo

Reply from Vodafone UK - Southport

Hey Charlie,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Kathy at Southport store was amazing…

Kathy at Southport store was amazing and talked me through everything extremely well so that I was able to upgrade my phone knowing I had the best deal I wanted to have. I highly recommend her.

January 21, 2026
Unprompted review
Vodafone UK - Southport logo

Reply from Vodafone UK - Southport

Hey Angela,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service all round from everyone…

Great service all round from everyone in Vodafone Southport. Needed to upgrade my plan and they couldn’t have been more helpful. Thanks again.

January 13, 2026
Unprompted review
Vodafone UK - Southport logo

Reply from Vodafone UK - Southport

Hey Steve,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great CRM - Highly Recommended

Popped in for some help with esim to physical sim issue. A lovely lady on left, towards rear of shop promptly asked me to join her - appologies for not noting name.
I have C-PTSD and struggle articulating myself in speech at times, especially when a little stressed at myself for not being able to do things for myself. I have multiple musculoskeletal injuries inc. fingers / hands too. Well the crux of this message is, she couldn't have been more helpful - a credit to any company she'd represent - brilliant CRM - highly recommended! Many Thanks Yx 🥳

December 30, 2025
Unprompted review
Vodafone UK - Southport logo

Reply from Vodafone UK - Southport

Hey Yeti,

Thank you for your review. It's always lovely to read such nice feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Southport vodafone

Jordan in the Southport store was really helpful and made everything very easy to set up.

December 30, 2025
Unprompted review
Vodafone UK - Southport logo

Reply from Vodafone UK - Southport

Hey Pauline,

Thanks for the lovely review and fantastic support for Jordan.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service - Southport store

Caleb in store at Southport was extremely helpful and friendly. Sorted everything out in no time!

December 14, 2025
Unprompted review
Vodafone UK - Southport logo

Reply from Vodafone UK - Southport

Hey Stephen,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Caleb is an amazing salesman

Caleb is an amazing salesman , extremely helpful and explained everything really well. Very polite and informative.

December 14, 2025
Unprompted review
Vodafone UK - Southport logo

Reply from Vodafone UK - Southport

Hey Suzanne,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jordan was very very helpful

Jordan was very very helpful. Number one advisor in Southport. Absolutely great service.

December 12, 2025
Unprompted review
Vodafone UK - Southport logo

Reply from Vodafone UK - Southport

Hey Tony,

Thanks for the lovely review and fantastic support for Jordan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Caleb was very helpful explaining…

Caleb was very helpful explaining everything great experience

December 6, 2025
Unprompted review
Vodafone UK - Southport logo

Reply from Vodafone UK - Southport

Hey Andrew,

Thanks for the lovely review and fantastic support for Caleb.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Caleb was so helpful sorting mine and…

Caleb was so helpful sorting mine and my husbands new phones and contract. Even giving us quotes on our home Internet provider.

November 29, 2025
Unprompted review
Vodafone UK - Southport logo

Reply from Vodafone UK - Southport

Hey Tracy,

Thanks for the lovely review and fantastic support for Caleb.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Caleb made the swap over process very…

Caleb made the swap over process very quick and easy.Very polite and helpful staff member.

November 29, 2025
Unprompted review
Vodafone UK - Southport logo

Reply from Vodafone UK - Southport

Hey Darren,

Thanks for the lovely review and fantastic support for Caleb.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service from the southport…

Excellent service from the southport store , paul was extremely helpful

November 27, 2025
Unprompted review
Vodafone UK - Southport logo

Reply from Vodafone UK - Southport

Hey there,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service from Adele as always

November 22, 2025
Unprompted review
Vodafone UK - Southport logo

Reply from Vodafone UK - Southport

Hey Helen, ​

Thanks for the lovely review and fantastic support for Adele. ​

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 ​via Instagram at https://ig.me/m/vodafone



Thanks again, ​

Vodafone Social Media Team

Rated 5 out of 5 stars

Adele was wonderful

Adele was wonderful. Helped me with my upgrade. Immensely confident and patient with me. I went to the Apple Store in Liverpool and received nowhere near the service I received in the Southport store. Great experience from Adele!

November 21, 2025
Unprompted review
Vodafone UK - Southport logo

Reply from Vodafone UK - Southport

We're happy to hear that you had such a positive experience! We appreciate your feedback regarding the service you received during your upgrade. It's great to know our agent Adele was so helpful and patient.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Adele - Top Service

Adele, Paul and Kathy were brilliant. Top service as always. Always very helpful and knowledgeable

November 16, 2025
Unprompted review
Vodafone UK - Southport logo

Reply from Vodafone UK - Southport

We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very good customer service

Very good customer service

November 15, 2025
Unprompted review
Vodafone UK - Southport logo

Reply from Vodafone UK - Southport

We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Caleb

Excellent service provided by Caleb he explained our new phone contract and even spoke to my daughter who is abroad to explain the new package. Caleb was so good really patient very knowledgeably and explained it all so clearly he is a credit to Vodafone we could not thank him enough for his excellent customer service .. star employee thank you Caleb

October 30, 2025
Unprompted review
Vodafone UK - Southport logo

Reply from Vodafone UK - Southport

Hi. We're so happy to hear that you received such great support and that our team member was able to explain everything so clearly. We appreciate you taking the time to leave us this lovely review. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look