Vodafone UK - Southport Reviews 

298
TrustScore 5 out of 5

4.9

60 Chapel Street, PR8 1BZ Southport, GB


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Rated 5 out of 5 stars

Beth was extremely patient with me in store today. I really am not confident with technology but Beth talked me through everything, had the patience of a saint with me whilst she helped me back-up my... See more

Company replied

Rated 5 out of 5 stars

Adele was very helpful and helped me with getting my new sim, she was very friendly and got me the best deal possible.

Company replied

Rated 5 out of 5 stars

Today I visited Vodafone in Southport with problems I had with my cellphone. Kathy Ferguson at Vodafone Southport branch helped me sort out all my problems with her assistance, patience and guidance.... See more

Company replied

Rated 5 out of 5 stars

I went in today and was renewing my contract which is complicated as I have my 3 children's phones on my contract as well as my own. Kathy was so helpful and it took her over an hour but nothing was t... See more

Company replied


Company details

  1. Mobile Network Operator
  2. Cell Phone Store
  3. Internet Provider
  4. Phone and Internet Service
  5. Telecommunications Service Provider

About Vodafone UK - Southport

Written by the company

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Contact info

  • 60 Chapel Street, PR8 1BZ, Southport, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

298 reviews

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1-star

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4.9

All reviews

(298)

41,063 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good service from Adele

Good service from Adele, she sings better than Adele, give her a pay rise

September 6, 2024
Unprompted review
Vodafone UK - Southport logo

Reply from Vodafone UK - Southport

Hey Neil

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service very helpful very…

Excellent service very helpful very happy will the upgrade on broadband.

September 5, 2024
Unprompted review
Vodafone UK - Southport logo

Reply from Vodafone UK - Southport

Hi Mr Vinnyey,

Thank you so much for taking the time to leave us a 5 star review! We're glad you had such a positive experience with us and you are happy with your new broadband deal.

If you do ever need anything in the future, please reach out to us by following the below links:
Facebook - http://vodafone.uk/3lCYUxW or X - http://vodafone.uk/3LXh2xl.

Thanks,
The Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service

Excellent service, very friendly and helpful staff. Definitely recommend to anyone

August 30, 2024
Unprompted review
Vodafone UK - Southport logo

Reply from Vodafone UK - Southport

Hi Thanks for your awesome feedback. It's great to see our team had such a great impression on you.
Thanks, The Vodafone Social Media team

Rated 5 out of 5 stars

Clara was excellent with how she helped…

Clara was excellent with how she helped us. She was calm, patient and so professional in how she handled all our questions and ordered our new phone. Like all the assistants in vodafone southport friendly, knowledgeable and so willing to help. I'd recommend visiting this store if you need a new phone.

August 24, 2024
Unprompted review
Vodafone UK - Southport logo

Reply from Vodafone UK - Southport

Hi Nicolette,

Thanks for taking the time to review and sharing this feedback for Clara.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Jordan is always patient with me

Jordan is always patient with me. Explains everything and did so much for me that I couldn't do. I highly recommend Vodafone shop for your phone needs.First class.

August 28, 2024
Unprompted review
Vodafone UK - Southport logo

Reply from Vodafone UK - Southport

Hi Christine,

Thank you for your review and great feedback.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Very happy customer

Excellent explanation of requested info. Dealt with very quickly & professionally. Very pleased with new contract. Great service.

August 27, 2024
Unprompted review
Vodafone UK - Southport logo

Reply from Vodafone UK - Southport

Thanks for the great feedback, Patricia - it's really appreciated. If you ever need more help, don't hesitate to pop our team a message on:

Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Paul was excellent

Paul was excellent, very helpful.

August 22, 2024
Unprompted review
Vodafone UK - Southport logo

Reply from Vodafone UK - Southport

Hello Heather,

This is lovely to hear! Thanks for the review.

If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service, lovely guy, very helpful and friendly.

Paul was a lovely guy, very helpful and friendly.

August 20, 2024
Unprompted review
Vodafone UK - Southport logo

Reply from Vodafone UK - Southport

Hi Mike,

Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.

Thanks again, Vodafone Social Media Team

Rated 5 out of 5 stars

Phone contract to sim only

Came into store to sort out contract ending and moving over to a sim only contract both Abi and Paul were both very helpful helping me move to a sim only contract.

August 20, 2024
Unprompted review
Vodafone UK - Southport logo

Reply from Vodafone UK - Southport

Hi Jake,

This is a great review for Abi and Paul. We’re glad to hear you found the best option for you when visiting the store.

If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

Thanks, Vodafone Social Media team

Rated 5 out of 5 stars

Adele was very helpful and…

Adele was very helpful and knowledgeable. She advised us on the most suitable plan for our needs. It was clear that she is an expert in her field. She made the whole process very easy.

July 28, 2024
Unprompted review
Vodafone UK - Southport logo

Reply from Vodafone UK - Southport

Hey Rachel,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Awesome experiences when visiting the…

Awesome experiences when visiting the branch. To was no exception

July 31, 2024
Unprompted review
Vodafone UK - Southport logo

Reply from Vodafone UK - Southport

Hi Oscar,

This is a great review for our Southport store. Thanks for taking your time to share. If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

Thanks again,
Vodafone Social Media team

Rated 5 out of 5 stars

Fantasic service


Fantasic service, talked me through stage by stage. Couldn't have been more helpful.

July 27, 2024
Unprompted review
Vodafone UK - Southport logo

Reply from Vodafone UK - Southport

Hey Phil,

This is really great to hear, thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3z6YVNH or via X at vodafone.uk/3z5C19q

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Adele was very efficient,with a…

Adele was very efficient,with a friendly and competent manner.

July 17, 2024
Unprompted review
Vodafone UK - Southport logo

Reply from Vodafone UK - Southport

Hello, Sandra,

It's great to hear about the positive experience which you received in store from Adele, we appreciate you taking the time to leave a review.

If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Adele and Paul where really helpful and…

Adele and Paul where really helpful and amazing.

July 10, 2024
Unprompted review
Vodafone UK - Southport logo

Reply from Vodafone UK - Southport

Hi Lilly, thanks for your feedback for Adele and Paul. It's great to see the team were so helpful today 😊
Thanks, The Vodafone Social Media Team

Rated 5 out of 5 stars

IVery helpful good service glad l…

IVery helpful good service glad l called into the Southport branch of Vodafone today.

July 6, 2024
Unprompted review
Vodafone UK - Southport logo

Reply from Vodafone UK - Southport

I’m glad you had a positive experience thank you for sharing it with us. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great customer service

Great customer service, as always. Thanks

June 28, 2024
Unprompted review
Vodafone UK - Southport logo

Reply from Vodafone UK - Southport

Thanks for your fab feedback Jen. It's great to see you know you can rely on us for great service!
All the best, The Vodafone Social Media Team

Rated 5 out of 5 stars

Always helpful and reassuring

The staff here, Paul and Adele, are both knowledgeable and helpful. They take the time to explain things and are always pleasant and friendly. Nothing is too much trouble. Thank you

June 27, 2024
Unprompted review
Vodafone UK - Southport logo

Reply from Vodafone UK - Southport

Hi Gill,

Thank you for your review. It's always great to hear positive feedback. If need anything in the future, please feel free to reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone.

Thanks again, Vodafone Social Media Team

Rated 5 out of 5 stars

Fantastic service from Paul

Fantastic service from Paul. Helped me upgrade to a new iPhone.

June 26, 2024
Unprompted review
Vodafone UK - Southport logo

Reply from Vodafone UK - Southport

Hello, Edna,

Thanks for writing a review! It's great to hear about the positive experience you had with Paul, and we hope you enjoy your new phone!

If you need help with anything in the future, please don't hesitate to reach out to our Social Media Team via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Great service from Jordan and the…

Great service from Jordan and the Southport store.

June 26, 2024
Unprompted review
Vodafone UK - Southport logo

Reply from Vodafone UK - Southport

Hello, Doreen,

Thanks for your review. It's always lovely to read great feedback, and we're glad you had a positive experience with Jordan in the Southport store.

If you need help with anything in the future, please don't hesitate to reach out to our Social Media Team via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Great help from Paul today

Great help from Paul today. Transferred all my data to my new phone and got me a better deal on my upgrade. Fantastic service.

June 21, 2024
Unprompted review
Vodafone UK - Southport logo

Reply from Vodafone UK - Southport

Hi Ian,

Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

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