Vodafone UK - Spalding Reviews 

128
TrustScore 5 out of 5

4.9

Unit 1 17-18 Market Place, PE11 1SU Spalding, GB


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Rated 5 out of 5 stars

Amanda was amazing, excellent customer service, friendly and a lovely smile. A real asset to your company. I went into store 10 minutes before closing! Amanda sorted out my smart watch for me. She des... See more

Company replied

Rated 5 out of 5 stars

We went into Vodafone in Spalding to collect my husband’s iPhone, Thomas was so helpful in asssting with the complete service of transferring all information for us, my husband has a severe eye condit... See more

Company replied

Rated 5 out of 5 stars

I entered the store and the three assistants were all dealing with customers of a certain age. I noticed each customer was receiving excellent attention. James noticed me waiting and said somebody wo... See more

Company replied

Rated 5 out of 5 stars

It is refreshing to be dealt with face to face. Chloe was knowledgeable, efficient, friendly and polite. She took her time to explain the contract. You don't get this service online and it why we must... See more

Company replied


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  • Unit 1 17-18 Market Place, PE11 1SU, Spalding, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

128 reviews

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4.9

All reviews

(128)

42,200 reviews in the last 12 months

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Rated 5 out of 5 stars

Extremely helpful

Extremely helpful, courteous and informative. Throughly recommend.

August 19, 2025
Unprompted review
Vodafone UK - Spalding logo

Reply from Vodafone UK - Spalding

Hey TrevorClow,

Thanks for the lovely review and fantastic support.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Amazing service from Julia she’s very…

Amazing service from Julia she’s very helpful and made everything really easy definitely recommend

August 5, 2025
Unprompted review
Vodafone UK - Spalding logo

Reply from Vodafone UK - Spalding

Hey Pam,

Thanks for the lovely review and fantastic support for Julia.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

New contract phone for my wife

My wife and I went into Vodafone in Spalding to change her pay as you go phone to a contract.
The assistant, Josh was both knowledgeable and helpful making the process a pleasant experience.
Thank you Josh, you are a credit to Vodafone.
Geoff (and Pearl) West

June 30, 2025
Unprompted review
Vodafone UK - Spalding logo

Reply from Vodafone UK - Spalding

Hey Geoff,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful,done everything for us,a…

Very helpful,done everything for us,a great service given,thank you

July 29, 2025
Unprompted review
Vodafone UK - Spalding logo

Reply from Vodafone UK - Spalding

Hey Trevor,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very professional service.

July 28, 2025
Unprompted review
Vodafone UK - Spalding logo

Reply from Vodafone UK - Spalding

Hey Susan,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful explaining costs

Very helpful explaining costs

July 19, 2025
Unprompted review
Vodafone UK - Spalding logo

Reply from Vodafone UK - Spalding

Hey Leigh,

Thank you for your review. It's always lovely to read such nice feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

A gem in Spalding

It is refreshing to be dealt with face to face. Chloe was knowledgeable, efficient, friendly and polite. She took her time to explain the contract. You don't get this service online and it why we must protect our high street shops. Other customers seemed to have a similar experience in my opinion.

June 6, 2025
Unprompted review
Vodafone UK - Spalding logo

Reply from Vodafone UK - Spalding

Hey Sue,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Josh is very helpful and friendly and…

Josh is very helpful and friendly and sorted our problem quickly

July 1, 2025
Unprompted review
Vodafone UK - Spalding logo

Reply from Vodafone UK - Spalding

Hey Sophie,

 This is really lovely to hear, thanks for the review! If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Came into the store for a upgrade was…

Came into the store for a upgrade was served by Tom , he was so informative and helpful not pushy at all but gave me great advice and made the process so easy , thanks Tom will recommend you to family and freinds

June 30, 2025
Unprompted review
Vodafone UK - Spalding logo

Reply from Vodafone UK - Spalding

Hey Stevens,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great customer service from Julia and…

Great customer service from Julia and josh!

June 27, 2025
Unprompted review
Vodafone UK - Spalding logo

Reply from Vodafone UK - Spalding

Hey Jason,

Thanks for the lovely review and fantastic support for Julia and Josh.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 1 out of 5 stars

Would give zero if it was an option.

Would give zero if it was an option.
Took out a pay as you go contract with them. Didn't tell me that the initial £10 would be lost when I topped it up with another £10, that in its self was a nightmare as couldn't get it to work so customer services had to action it. Went in about a month ago to top up again, same issue this time but customer services now not allowed to resolve. Girl in shop said she would escalate and keep me updated. Never heard from them again. Absolutely crap service, switched to EE for this phone which is just a backup.

May 28, 2025
Unprompted review
Vodafone UK - Spalding logo

Reply from Vodafone UK - Spalding

Hi Keith. We appreciate you sharing your experience. We're sorry to hear about the issues you've experienced with pay as you go plan. We'll investigate these issues to improve our services. Thank you for your patience. If you have any pending query or concern, or have not received the resolution you were looking for, please come chat to my team on Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks Again,
Vodafone Social Media Team

Rated 5 out of 5 stars

A very good friendly serves

A very good friendly serves, Thankyou.

June 21, 2025
Unprompted review
Vodafone UK - Spalding logo

Reply from Vodafone UK - Spalding

Hi Peter. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very informative and helpful

Very informative and helpful. Easy and quick experience of upgrading

June 12, 2025
Unprompted review
Vodafone UK - Spalding logo

Reply from Vodafone UK - Spalding

Hey Jenny,

Thank you for your review. It's always lovely to read such nice feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great experience with Vodafone in…

Great experience with Vodafone in Spalding, great team service

May 23, 2025
Unprompted review
Vodafone UK - Spalding logo

Reply from Vodafone UK - Spalding

Hey Kevin,

I'm glad to hear that the store agents were able to resolve the issue. Thank you for the wonderful review and the fantastic support for staff.

If you ever need assistance, please feel free to contact the Social Media team via Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Service great experience put me on the…

Service great experience put me on the right track

May 23, 2025
Unprompted review
Vodafone UK - Spalding logo

Reply from Vodafone UK - Spalding

Hey Chris,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Went into spalding Vodafone store…

Went into spalding Vodafone store today. Thomas was very helpful with my phone. Cannot thank him enough

May 23, 2025
Unprompted review
Vodafone UK - Spalding logo

Reply from Vodafone UK - Spalding

Hey Sheila,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Staff was very helpful and polite

Staff was very helpful and polite

May 22, 2025
Unprompted review
Vodafone UK - Spalding logo

Reply from Vodafone UK - Spalding

Hey Dan,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

It was fantastic Julia was very helpful

It was fantastic Julia was very helpful

April 29, 2025
Unprompted review
Vodafone UK - Spalding logo

Reply from Vodafone UK - Spalding

Hey ,

Thanks for the lovely review and fantastic support for Julia.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Tom was a great help

Very helpful top shop better than EE

April 26, 2025
Unprompted review
Vodafone UK - Spalding logo

Reply from Vodafone UK - Spalding

Hey Jason,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

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