Vodafone UK - Spalding Reviews 

134
TrustScore 5 out of 5

4.9

Unit 1 17-18 Market Place, PE11 1SU Spalding, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Amanda was amazing, excellent customer service, friendly and a lovely smile. A real asset to your company. I went into store 10 minutes before closing! Amanda sorted out my smart watch for me. She des... See more

Company replied

Rated 5 out of 5 stars

I entered the store and the three assistants were all dealing with customers of a certain age. I noticed each customer was receiving excellent attention. James noticed me waiting and said somebody wo... See more

Company replied

Rated 5 out of 5 stars

Fantastic staff very helpful and assisted me with all my needs. Both very helpful and knowlegeable.

Company replied

Rated 5 out of 5 stars

It is refreshing to be dealt with face to face. Chloe was knowledgeable, efficient, friendly and polite. She took her time to explain the contract. You don't get this service online and it why we must... See more

Company replied


Company details


Contact info

  • Unit 1 17-18 Market Place, PE11 1SU, Spalding, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

134 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(134)

42,546 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Had a query over end of contract…

Had a query over end of contract options. Julia went through my options and fully explained everything in detail to make my decision easy.
Got a great deal with no fuss or stress.
Thankyou for the help

October 11, 2025
Unprompted review
Vodafone UK - Spalding logo

Reply from Vodafone UK - Spalding

We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service in store

Excellent service in store. Very friendly staff. Thank you

September 29, 2025
Unprompted review
Vodafone UK - Spalding logo

Reply from Vodafone UK - Spalding

Hey Annette,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very goods 4 star

September 17, 2025
Unprompted review
Vodafone UK - Spalding logo

Reply from Vodafone UK - Spalding

We appreciate you taking the time to leave us this lovely review.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful and very good

Very helpful and very good, Julia transferred all my data from old phone to new one, much better service than three

September 6, 2025
Unprompted review
Vodafone UK - Spalding logo

Reply from Vodafone UK - Spalding

We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service very friendly and…

Excellent service very friendly and very efficient highly recommended Julia!

September 3, 2025
Unprompted review
Vodafone UK - Spalding logo

Reply from Vodafone UK - Spalding

Thank you for taking the time to leave us this feedback about our agent Julia.

Vodafone Social Media Team

Rated 5 out of 5 stars

5 star experience

I came in with an issue on Saturday, the team on were so friendly and helpful! I was approached straight away, answered all my questions and even explained the benefits and offered me some upgrades that would really benefit me. I left it to have a think but I definitely will be returning. Great service, Josh is particularly a credit to your company!

August 30, 2025
Unprompted review
Vodafone UK - Spalding logo

Reply from Vodafone UK - Spalding

We're so happy to hear that you received such great service! We appreciate you taking the time to leave us this lovely review.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Extremely helpful

Extremely helpful, courteous and informative. Throughly recommend.

August 19, 2025
Unprompted review
Vodafone UK - Spalding logo

Reply from Vodafone UK - Spalding

Hey TrevorClow,

Thanks for the lovely review and fantastic support.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Amazing service from Julia she’s very…

Amazing service from Julia she’s very helpful and made everything really easy definitely recommend

August 5, 2025
Unprompted review
Vodafone UK - Spalding logo

Reply from Vodafone UK - Spalding

Hey Pam,

Thanks for the lovely review and fantastic support for Julia.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

New contract phone for my wife

My wife and I went into Vodafone in Spalding to change her pay as you go phone to a contract.
The assistant, Josh was both knowledgeable and helpful making the process a pleasant experience.
Thank you Josh, you are a credit to Vodafone.
Geoff (and Pearl) West

June 30, 2025
Unprompted review
Vodafone UK - Spalding logo

Reply from Vodafone UK - Spalding

Hey Geoff,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful,done everything for us,a…

Very helpful,done everything for us,a great service given,thank you

July 29, 2025
Unprompted review
Vodafone UK - Spalding logo

Reply from Vodafone UK - Spalding

Hey Trevor,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very professional service.

July 28, 2025
Unprompted review
Vodafone UK - Spalding logo

Reply from Vodafone UK - Spalding

Hey Susan,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful explaining costs

Very helpful explaining costs

July 19, 2025
Unprompted review
Vodafone UK - Spalding logo

Reply from Vodafone UK - Spalding

Hey Leigh,

Thank you for your review. It's always lovely to read such nice feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

A gem in Spalding

It is refreshing to be dealt with face to face. Chloe was knowledgeable, efficient, friendly and polite. She took her time to explain the contract. You don't get this service online and it why we must protect our high street shops. Other customers seemed to have a similar experience in my opinion.

June 6, 2025
Unprompted review
Vodafone UK - Spalding logo

Reply from Vodafone UK - Spalding

Hey Sue,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Josh is very helpful and friendly and…

Josh is very helpful and friendly and sorted our problem quickly

July 1, 2025
Unprompted review
Vodafone UK - Spalding logo

Reply from Vodafone UK - Spalding

Hey Sophie,

 This is really lovely to hear, thanks for the review! If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Came into the store for a upgrade was…

Came into the store for a upgrade was served by Tom , he was so informative and helpful not pushy at all but gave me great advice and made the process so easy , thanks Tom will recommend you to family and freinds

June 30, 2025
Unprompted review
Vodafone UK - Spalding logo

Reply from Vodafone UK - Spalding

Hey Stevens,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great customer service from Julia and…

Great customer service from Julia and josh!

June 27, 2025
Unprompted review
Vodafone UK - Spalding logo

Reply from Vodafone UK - Spalding

Hey Jason,

Thanks for the lovely review and fantastic support for Julia and Josh.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 1 out of 5 stars

Would give zero if it was an option.

Would give zero if it was an option.
Took out a pay as you go contract with them. Didn't tell me that the initial £10 would be lost when I topped it up with another £10, that in its self was a nightmare as couldn't get it to work so customer services had to action it. Went in about a month ago to top up again, same issue this time but customer services now not allowed to resolve. Girl in shop said she would escalate and keep me updated. Never heard from them again. Absolutely crap service, switched to EE for this phone which is just a backup.

May 28, 2025
Unprompted review
Vodafone UK - Spalding logo

Reply from Vodafone UK - Spalding

Hi Keith. We appreciate you sharing your experience. We're sorry to hear about the issues you've experienced with pay as you go plan. We'll investigate these issues to improve our services. Thank you for your patience. If you have any pending query or concern, or have not received the resolution you were looking for, please come chat to my team on Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks Again,
Vodafone Social Media Team

Rated 5 out of 5 stars

A very good friendly serves

A very good friendly serves, Thankyou.

June 21, 2025
Unprompted review
Vodafone UK - Spalding logo

Reply from Vodafone UK - Spalding

Hi Peter. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very informative and helpful

Very informative and helpful. Easy and quick experience of upgrading

June 12, 2025
Unprompted review
Vodafone UK - Spalding logo

Reply from Vodafone UK - Spalding

Hey Jenny,

Thank you for your review. It's always lovely to read such nice feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look