Vodafone UK - St Albans Reviews 

423
TrustScore 5 out of 5

5.0

4 The Broadway, St Peters Streett, AL1 3LH St Albans, GB


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Rated 5 out of 5 stars

Had the best experience with Amz today in store at the St Albans branch!! Made the whole process super easy and he was super happy sending as much time as I needed to go through all of my options!! -... See more

Company replied

Rated 5 out of 5 stars

Amz from the St Albans Vodafone branch has been amazing. Helped me sort out my late mother’s mobile contract, whilst also helping me save lots of money on my current contact. Lovely man, very helpfu... See more

Company replied

Rated 3 out of 5 stars

We didnt get phone with good credit score, and we were unhappy, we have been served by Nafisa from st albans

Company replied

Rated 5 out of 5 stars

Excellent service by Amz - Provided us a great Bundle deal on a new phone and tablet. Very Patient and trustworthy. Highly recommended.

Company replied


Company details

  1. Mobile Network Operator
  2. Cell Phone Store
  3. Internet Provider
  4. Phone and Internet Service
  5. Telecommunications Service Provider

About Vodafone UK - St Albans

Written by the company

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Contact info

  • 4 The Broadway, St Peters Streett, AL1 3LH, St Albans, United Kingdom

5.0

Excellent

TrustScore 5 out of 5

423 reviews

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5.0

All reviews

(423)

42,756 reviews in the last 12 months

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Rated 5 out of 5 stars

Farhan

Farhan, Amz and mutzy were superb and would reccomend them to everyone. Very helpful and will come back to see them in the future

October 25, 2025
Unprompted review
Vodafone UK - St Albans logo

Reply from Vodafone UK - St Albans

Hi. We're happy to hear that you had such a positive experience! We appreciate your kind words and are so glad that they were helpful. We look forward to seeing you again in the future. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Really friendly and knowledgeable…

Really friendly and knowledgeable staff. Amz and Mutzy were great

October 24, 2025
Unprompted review
Vodafone UK - St Albans logo

Reply from Vodafone UK - St Albans

Hi. We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great knowledge and customer service

Great knowledge and customer service

October 24, 2025
Unprompted review
Vodafone UK - St Albans logo

Reply from Vodafone UK - St Albans

We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great help in finding new phone

I needed a new phone and the Vodafone staff in St Albans were so helpful in talking through the options and finding me the best deal. They were patient and knowledgeable.

October 23, 2025
Unprompted review
Vodafone UK - St Albans logo

Reply from Vodafone UK - St Albans

We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Mutzy and Amz are knowledgeable

Mutzy and Amz are knowledgeable, efficient, helpful and patient.
They made the purchase of my new phone a more pleasant experience
Thank you

October 22, 2025
Unprompted review
Vodafone UK - St Albans logo

Reply from Vodafone UK - St Albans

We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

I am very happy with the service that…

I am very happy with the service that farhan and amz gave me and will come back to see them for more contracts

October 21, 2025
Unprompted review
Vodafone UK - St Albans logo

Reply from Vodafone UK - St Albans

We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Farhan was amazing and can always help…

Farhan was amazing and can always help go see when you enter the shop and come see the rest of them

October 14, 2025
Unprompted review
Vodafone UK - St Albans logo

Reply from Vodafone UK - St Albans

Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Salma and Amz were fantastic

Salma and Amz were fantastic , they went out of their way to make sure that I got my new phone today .
I received a phone call from them to let me know that my phone had arrived as I’d literally left the shop .
Thank you both very much .

October 14, 2025
Unprompted review
Vodafone UK - St Albans logo

Reply from Vodafone UK - St Albans

We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

They were amazing

They were amazing! I accidentally ordered the wrong storage plan and wouldn’t have realised, Farhan immediately pointed this out for me and saved me so much money! Thank you guys

October 10, 2025
Unprompted review
Vodafone UK - St Albans logo

Reply from Vodafone UK - St Albans

We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Mutzy was excellent

Mutzy was excellent. Very patient and helpful. Great customer service!!

October 9, 2025
Unprompted review
Vodafone UK - St Albans logo

Reply from Vodafone UK - St Albans

We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

I had a awesome and really helpful and…

I had a awesome and really helpful and brilliant experience with Amz
Thanks Tony

October 9, 2025
Unprompted review
Vodafone UK - St Albans logo

Reply from Vodafone UK - St Albans

We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Fantastic Service from Amz

October 3, 2025
Unprompted review
Vodafone UK - St Albans logo

Reply from Vodafone UK - St Albans

We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great Service by Amz in helping me add…

Great Service by Amz in helping me add my voxi plan. Great happy smiling service - Thanks

September 23, 2025
Unprompted review
Vodafone UK - St Albans logo

Reply from Vodafone UK - St Albans

Hey Francesco,

Thank you for your review. It's always lovely to read such nice feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or Via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent customer service from Farhan…

Excellent customer service from Farhan and Amz
Amazing speed at helping me get my sim contracts sorted.

September 20, 2025
Unprompted review
Vodafone UK - St Albans logo

Reply from Vodafone UK - St Albans

We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Mutzy was helpful over and above…

Mutzy was helpful over and above requirements and very friendly.

September 19, 2025
Unprompted review
Vodafone UK - St Albans logo

Reply from Vodafone UK - St Albans

We're so happy to hear that you received such great service! We appreciate you taking the time to leave us this lovely review.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Called it store

Called it store - fixed problem in 2 mins thank you Amz

September 13, 2025
Unprompted review
Vodafone UK - St Albans logo

Reply from Vodafone UK - St Albans

We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Mutzy the marvellous!

Mutzy was incredibly helpful and polite. She went above and beyond to help me set up my phone. She was so patient, kind and very knowledgeable.

She went through everything clearly. She is a clear peoples person and a joy to have had helped me. She made a stressful experience of setting up a new without access to old phone that much easier.

I can't recommend her enough. If you ever come to the store ask for her! Absolute legend!

September 12, 2025
Unprompted review
Vodafone UK - St Albans logo

Reply from Vodafone UK - St Albans

We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

FANTASTIC TEAM ST ALBANS

After hours of trying to get my new smart watch to connect to my phone and and a lost end I visited the team in the st albans branch who managed to get the watch and phone working properly highly knowledgeable and an absolute credit to vodafone. I would be defo back be back in the near future

September 11, 2025
Unprompted review
Vodafone UK - St Albans logo

Reply from Vodafone UK - St Albans

We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.

Thanks,
Vodafone Social Media Team

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