Vodafone UK - St Albans Reviews 

423
TrustScore 5 out of 5

5.0

4 The Broadway, St Peters Streett, AL1 3LH St Albans, GB


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Rated 5 out of 5 stars

Had the best experience with Amz today in store at the St Albans branch!! Made the whole process super easy and he was super happy sending as much time as I needed to go through all of my options!! -... See more

Company replied

Rated 5 out of 5 stars

Amz from the St Albans Vodafone branch has been amazing. Helped me sort out my late mother’s mobile contract, whilst also helping me save lots of money on my current contact. Lovely man, very helpfu... See more

Company replied

Rated 3 out of 5 stars

We didnt get phone with good credit score, and we were unhappy, we have been served by Nafisa from st albans

Company replied

Rated 5 out of 5 stars

Excellent service by Amz - Provided us a great Bundle deal on a new phone and tablet. Very Patient and trustworthy. Highly recommended.

Company replied


Company details

  1. Mobile Network Operator
  2. Cell Phone Store
  3. Internet Provider
  4. Phone and Internet Service
  5. Telecommunications Service Provider

About Vodafone UK - St Albans

Written by the company

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Contact info

  • 4 The Broadway, St Peters Streett, AL1 3LH, St Albans, United Kingdom

5.0

Excellent

TrustScore 5 out of 5

423 reviews

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5.0

All reviews

(423)

42,756 reviews in the last 12 months

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Rated 5 out of 5 stars

I needed a new phone and to update my…

I needed a new phone and to update my contract. The assistants were brilliant. Especially Laura who was so helpful. Would definitely recommend

November 19, 2025
Unprompted review
Vodafone UK - St Albans logo

Reply from Vodafone UK - St Albans

Hi, We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

First class service

First class service, friendly and efficient and I almost changed providers due to Amz assistance

November 19, 2025
Unprompted review
Vodafone UK - St Albans logo

Reply from Vodafone UK - St Albans

We're happy to hear that you received first-class service!

Thank you for sharing,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very excellent and am happy with Farhan…

Very excellent and am happy with Farhan service

November 18, 2025
Unprompted review
Vodafone UK - St Albans logo

Reply from Vodafone UK - St Albans

Hi. We appreciate your fantastic support. We're happy to hear that you are pleased with the service you received. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Incredible service

Unbelievable service at this Vodafone branch. So helpful with broadband and even got us a great deal with our SIM plan too. Would recommend to absolutely anyone!

November 15, 2025
Unprompted review
Vodafone UK - St Albans logo

Reply from Vodafone UK - St Albans

We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Farhan and Amz made our life so easy…

Farhan and Amz made our life so easy and gave us a great deal!

November 15, 2025
Unprompted review
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Reply from Vodafone UK - St Albans

Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

The assistant Farhan was extremely…

The assistant Farhan was extremely helpful and professional despite the technical issues in the store which were very poor.
Problems were with the system not the assistant.

November 14, 2025
Unprompted review
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Reply from Vodafone UK - St Albans

We appreciate your positive feedback regarding the assistance you received. We're sorry for the technical difficulties you experienced in our store and will address these issues.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Laura was Excellent and extremely…

Laura was Excellent and extremely helpful, knowledgeable and polite and so were Amz and Mutzy. I highly recommend to go this store.

November 12, 2025
Unprompted review
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Reply from Vodafone UK - St Albans

Hi. We're happy to hear that you had such a positive experience! We appreciate you mentioning the team members who assisted you and thank you for your recommendation. If you need any help, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone

Vodafone Social Media Team

Rated 5 out of 5 stars

A very helpful manage called Amz

A very helpful manage called Amz - gave excellent service and provided a good to change to Vodaphone
Excellent

November 11, 2025
Unprompted review
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Reply from Vodafone UK - St Albans

We appreciate you taking the time to leave us such a wonderful review. We are so glad to hear you found our service helpful and efficient.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service

Great service. Really helpful and attentive.

November 8, 2025
Unprompted review
Vodafone UK - St Albans logo

Reply from Vodafone UK - St Albans

Hi. We're happy to hear that you had such a positive experience with our helpful and attentive service. We appreciate you sharing your fantastic feedback with us. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I had a great experience with Amz

I had a great experience with Amz, very helpful discussing options for plans! Amz had very useful and clear insight, and I was very happy with the outcome and selected plan and phone.

November 8, 2025
Unprompted review
Vodafone UK - St Albans logo

Reply from Vodafone UK - St Albans

Hi. We're happy to hear that you found the options for plans very helpful and clear. We appreciate you taking the time to share your positive feedback regarding your experience. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful indeed and solved all my…

Very helpful indeed and solved all my problems. Thank you Mutzy Amz and Laura

November 7, 2025
Unprompted review
Vodafone UK - St Albans logo

Reply from Vodafone UK - St Albans

We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service

Excellent service, very helpful and explained very clearly. Definitely would recommend

November 7, 2025
Unprompted review
Vodafone UK - St Albans logo

Reply from Vodafone UK - St Albans

We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great Customer Service from Amz

Great Customer Service from Amz, Laura and Farhan.

Absolutely lovely and patient. Provides us with great prices for upgrades for a new iPhone and Samsung.

Great people and great store.

November 6, 2025
Unprompted review
Vodafone UK - St Albans logo

Reply from Vodafone UK - St Albans

We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Fantastic Service by Amz and Vodafone…

Fantastic Service by Amz and Vodafone St Albans. Helped me pay my bill and got my phone back up and running. Highely recommend.

November 5, 2025
Unprompted review
Vodafone UK - St Albans logo

Reply from Vodafone UK - St Albans

We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Fantastic!

Served by Farhan and Laura - iPhone was totally frozen - Fixed my voice over issue on my device. Very loving and patient team. They very lovely charming and will visit them again for my upgrade. The team really took their time with me!

November 4, 2025
Unprompted review
Vodafone UK - St Albans logo

Reply from Vodafone UK - St Albans

We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful service

Very helpful service, knowlegable.Thank you for sorting my issues out - fantastic staff.

November 4, 2025
Unprompted review
Vodafone UK - St Albans logo

Reply from Vodafone UK - St Albans

We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service meeting my specific…

Great service meeting my specific requirements to review and possibly reduce my monthly outgoings. Thanks

November 4, 2025
Unprompted review
Vodafone UK - St Albans logo

Reply from Vodafone UK - St Albans

Hi. We're happy to hear that our service met your needs by reviewing your monthly expenses. We appreciate your positive feedback and are grateful for your time. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Farhan

Farhan, Amz and Mutzy were very helpful will be coming back to this store as they have helped me solve my problems. They are always exceptional and am very thankful.

October 31, 2025
Unprompted review
Vodafone UK - St Albans logo

Reply from Vodafone UK - St Albans

We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

very helpful and will come back because…

very helpful and will come back because all of the staff members are helpful and always exceed expectations. i can always count on them. Vodafone store st albans is the best store ive been too

October 31, 2025
Unprompted review
Vodafone UK - St Albans logo

Reply from Vodafone UK - St Albans

Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Lost apps retrieved

The staff were very friendly and helpful, sorting out a tricky removal that I had made and retrieving my app for me.
Many thanks.

October 30, 2025
Unprompted review
Vodafone UK - St Albans logo

Reply from Vodafone UK - St Albans

Hi. We're happy to hear that our team was so supportive in resolving the issues you encountered and appreciate you sharing your fantastic feedback with us. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

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