Vodafone UK - St Albans Reviews 

423
TrustScore 5 out of 5

5.0

4 The Broadway, St Peters Streett, AL1 3LH St Albans, GB


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Rated 5 out of 5 stars

Had the best experience with Amz today in store at the St Albans branch!! Made the whole process super easy and he was super happy sending as much time as I needed to go through all of my options!! -... See more

Company replied

Rated 5 out of 5 stars

Amz from the St Albans Vodafone branch has been amazing. Helped me sort out my late mother’s mobile contract, whilst also helping me save lots of money on my current contact. Lovely man, very helpfu... See more

Company replied

Rated 3 out of 5 stars

We didnt get phone with good credit score, and we were unhappy, we have been served by Nafisa from st albans

Company replied

Rated 5 out of 5 stars

Excellent service by Amz - Provided us a great Bundle deal on a new phone and tablet. Very Patient and trustworthy. Highly recommended.

Company replied


Company details

  1. Mobile Network Operator
  2. Cell Phone Store
  3. Internet Provider
  4. Phone and Internet Service
  5. Telecommunications Service Provider

About Vodafone UK - St Albans

Written by the company

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Contact info

  • 4 The Broadway, St Peters Streett, AL1 3LH, St Albans, United Kingdom

5.0

Excellent

TrustScore 5 out of 5

423 reviews

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1-star

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5.0

All reviews

(423)

42,756 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great help

Great help - sorted out an issue I have had with my phone - personable and polite. Highly recommended, thank you.

January 14, 2026
Unprompted review
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Reply from Vodafone UK - St Albans

Hey Sarah,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I had a great experience with Vodafone

I had a great experience with Vodafone. Nafisa, Mutzy and what I think was the general manager were incredibly helpful and took the time to understand what I needed. They helped me find a really good deal for my data and explained everything clearly, without any pressure. Their customer service was friendly, professional, and efficient. I really appreciate their support and would definitely recommend the Vodafone in St Albans.

January 10, 2026
Unprompted review
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Reply from Vodafone UK - St Albans

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Was anxious with my phone not working…

Was anxious with my phone not working Vodafone sorted it instantly
Thank you

January 10, 2026
Unprompted review
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Reply from Vodafone UK - St Albans

Hey Nicholas,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service by Nafisa and Mutzy

Excellent service by Nafisa and Mutzy. They helped me get a brand new phone. I am currently with giffgaff and I normally have my kids to help me. Mutzy and Nafisa made me feel welcome and helped me a lot. I highly recommend their services. Thank you

January 9, 2026
Unprompted review
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Reply from Vodafone UK - St Albans

Hey Regina,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Attended Vodafone

Attended Vodafone. St Albans. Service was quick. The sim card was not working. Amz sorted the issue out with minimal of fuss. I will return again when upgrading my phone. Very happy

January 9, 2026
Unprompted review
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Reply from Vodafone UK - St Albans

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Today my SIM card card wasn’t working…

Today my SIM card card wasn’t working and a nice man fixed it for me

January 9, 2026
Unprompted review
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Reply from Vodafone UK - St Albans

Hey Beany,

Thank you for the wonderful review.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Super helpful & informative

Super helpful & informative! Nafisa & Farhan were extremely patient, explained everything very well and helped me get the best deal possible!!! Big up & thank youuuuuu

January 9, 2026
Unprompted review
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Reply from Vodafone UK - St Albans

Hey Demi,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great Service from Amz and Muj

Great Service from Amz and Muj - Excellent deal for Unlimited Data sim. Very professional. Thank you guys.

January 8, 2026
Unprompted review
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Reply from Vodafone UK - St Albans

Hey Abz,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I wish I could have given 10 stars!

I wish I could have given 10 stars!

First class service from Amz and Muj when I was looking for mobile broadband. They went through every detail with me so I fully understood the products and benefits. Not only did I get a great deal the coverage is second to none with super fast speeds. I was so impressed I changed my mobile contract to Vodafone from EE as well. Friendly, warm and inviting customer care I won’t hesitate to recommend them to all my friends and family.
**********

January 6, 2026
Unprompted review
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Reply from Vodafone UK - St Albans

Hey Shane,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Good service

Brilliant customer service made me feel very comfortable when purchasing my phone big shout out Laura nafisa

January 3, 2026
Unprompted review
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Reply from Vodafone UK - St Albans

Hey Alexander,

Thanks for the lovely review and fantastic support for Laura.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Wonderful

Wonderful, professional staff. Always go out of their way to help and give advice. Highly recommend them.

December 20, 2025
Unprompted review
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Reply from Vodafone UK - St Albans

Hey Nikki,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service

Excellent service, informative and really pleased with store - Thank you to Amz and Mujahid. Recommend highly - zip really appreciate your time and patience.

December 19, 2025
Unprompted review
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Reply from Vodafone UK - St Albans

Hey Evelyn,

Thanks for the lovely review and fantastic support for Amz and Mujahid.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Fantastic staff Muj

Fantastic staff Muj, Amz , Mutzy were very helpful, professional and approachable. Would recommend St Albans Vidafone store for consistent good service and value for money. Always 5 stars.

December 13, 2025
Unprompted review
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Reply from Vodafone UK - St Albans

Hey,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great Service from Amz

Great Service from Amz. The gentleman was extremely helpful and spent a lot of time in helping me as I have lost my home.

He helped me retrieve my data which was on my lost phone. Thank you and highly recommend.

December 9, 2025
Unprompted review
Vodafone UK - St Albans logo

Reply from Vodafone UK - St Albans

Hey Jennifer,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Clear guidance from sales staff

Clear guidance from sales staff. Training taking place for new employee, good guidance given.
My purchase objective met.

December 5, 2025
Unprompted review
Vodafone UK - St Albans logo

Reply from Vodafone UK - St Albans

Hey Colin,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent

Excellent, prompt service. Laura was very helpful. And the remainder of the staff

December 4, 2025
Unprompted review
Vodafone UK - St Albans logo

Reply from Vodafone UK - St Albans

Hey David,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very Happy i had a virus issue

Very Happy i had a virus issue - Amazon the Senior Manager sorted the issue out. Thank you.

December 4, 2025
Unprompted review
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Reply from Vodafone UK - St Albans

Hey Mr. Pearson,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Buying a replacement mobile phone

Laura was incredibly helpful and patient in listening what i was wanted from a replacement mobile phone walking me through the options and the paperwork

November 20, 2025
Unprompted review
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Reply from Vodafone UK - St Albans

Hey Richard,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great chat about fishing and cats and…

Great chat about fishing and cats and dogs and how Lauara can get a Fishing Licence. Besides that the staff Amz and Laura great customer service and gave ne a great deal in a New Samsung phone. Highly reccommend!!!!

November 20, 2025
Unprompted review
Vodafone UK - St Albans logo

Reply from Vodafone UK - St Albans

Hi, We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Served by Amz and Laura.

Served by Amz and Laura.
fantastic service, very friendly, helpful and knowledgeable. thank you for serving us today!!

November 19, 2025
Unprompted review
Vodafone UK - St Albans logo

Reply from Vodafone UK - St Albans

Hi, We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.

Thanks,
Vodafone Social Media Team

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