Vodafone UK - St Albans Reviews 

423
TrustScore 5 out of 5

5.0

4 The Broadway, St Peters Streett, AL1 3LH St Albans, GB


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Rated 5 out of 5 stars

Had the best experience with Amz today in store at the St Albans branch!! Made the whole process super easy and he was super happy sending as much time as I needed to go through all of my options!! -... See more

Company replied

Rated 5 out of 5 stars

Amz from the St Albans Vodafone branch has been amazing. Helped me sort out my late mother’s mobile contract, whilst also helping me save lots of money on my current contact. Lovely man, very helpfu... See more

Company replied

Rated 3 out of 5 stars

We didnt get phone with good credit score, and we were unhappy, we have been served by Nafisa from st albans

Company replied

Rated 5 out of 5 stars

Excellent service by Amz - Provided us a great Bundle deal on a new phone and tablet. Very Patient and trustworthy. Highly recommended.

Company replied


Company details

  1. Mobile Network Operator
  2. Cell Phone Store
  3. Internet Provider
  4. Phone and Internet Service
  5. Telecommunications Service Provider

About Vodafone UK - St Albans

Written by the company

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Contact info

  • 4 The Broadway, St Peters Streett, AL1 3LH, St Albans, United Kingdom

5.0

Excellent

TrustScore 5 out of 5

423 reviews

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1-star

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5.0

All reviews

(423)

42,546 reviews in the last 12 months

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Rated 5 out of 5 stars

Nafisa gave excellent customer service…

Nafisa gave excellent customer service when she sold me a iPhone 17- I only came in to enquire about data charges abroad!

March 6, 2026
Unprompted review
Vodafone UK - St Albans logo

Reply from Vodafone UK - St Albans

Hey Cathy,

Thanks for the lovely review and fantastic support for Nafisa.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent Service by Amz and Vodafone…

Excellent Service by Amz and Vodafone St Albans. Thank you

March 6, 2026
Unprompted review
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Reply from Vodafone UK - St Albans

Hey Imran,

Thank you for your review. It's always lovely to read such nice feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I really got the good price and I am…

I really got the good price and I am very happy to choose the Vodafone network
Many thanks

March 5, 2026
Unprompted review
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Reply from Vodafone UK - St Albans

Hey Ramakrishna,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent 👍 very helpful service from…

Excellent 👍 very helpful service from Akila

March 5, 2026
Unprompted review
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Reply from Vodafone UK - St Albans

Hey Amanda,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Amz wass very helpful going though the…

Amz wass very helpful going though the different options for phones and airtime contracts.

Kept the shop open late so I could get it all sorted.

March 4, 2026
Unprompted review
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Reply from Vodafone UK - St Albans

Hey,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

A Great Experience

Nafisa was wicked. Great help and service.

March 4, 2026
Unprompted review
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Reply from Vodafone UK - St Albans

Hey Tom,

Thanks for the lovely review and fantastic support for Nafisa.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great prices, great service

I was helped by Farhan & The Vodafone team was very helpful. Was offered a great sim deal with no problems.
Thank you so much!

March 3, 2026
Unprompted review
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Reply from Vodafone UK - St Albans

Hey Ella,

Thanks for the lovely review and fantastic support for Farhan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Brillian service and very thankful for…

Brillian service and very thankful for saving me money on my bills. Marian has been wonderful and will be back to upgrade to a new phone

February 27, 2026
Unprompted review
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Reply from Vodafone UK - St Albans

Hey Mike,

Thanks for the lovely review and fantastic support for Marian.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Nafisa was an amazing help today to get…

Nafisa was an amazing help today to get me my new phone and contract. Love having face to face contact because its alot more helpful.

February 27, 2026
Unprompted review
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Reply from Vodafone UK - St Albans

Hey Jordon,

Thank you for the wonderful review. It's a pleasure to receive such kind comments about Nafisa.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Farhan and Amz has been excellent and…

Farhan and Amz has been excellent and have helped me replace my SIM card and getting a new phone. I also got a new tablet as I wanted to watch football on it and am very glad they have sorted it. Amazing customer service skills and will be back again for future references

February 27, 2026
Unprompted review
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Reply from Vodafone UK - St Albans

Hey Kevin,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Change of phone plan

I have dealt with Amz twice this week. He has been extremely efficient, professional and has helped me to change my monthly phone plan. I would recommend him and will always ask for him in the future.

February 27, 2026
Unprompted review
Vodafone UK - St Albans logo

Reply from Vodafone UK - St Albans

Hey Anne,

Thanks for the lovely review and fantastic support for Amz.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service

Great service, went above and beyond to help me setting up internet and ESIM. Highly recommended if you’re moving from abroad to visit Vodafone in St Albans.

First of all super friendly and helpful staff.

February 25, 2026
Unprompted review
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Reply from Vodafone UK - St Albans

Hey Dagur,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent customer service !

Excellent customer service !by Nafisa thank you

February 25, 2026
Unprompted review
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Reply from Vodafone UK - St Albans

Hey Cullen,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

This is customer service defined

This is customer service defined - Amz & Nafisa spent the time to work through and find me the best phone and data plan for my requirements.

February 20, 2026
Unprompted review
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Reply from Vodafone UK - St Albans

Hey James,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Vodafone St Albans Farhan and Amz have…

Vodafone St Albans Farhan and Amz have been fanatastic - so patient with me in selling a new phone, and transferring the Data over. very patient and so professional both of them . I highly recommend them and this store. Last year i went to Vodafone Borehamwood they were very unhelpful and unknowledgeable but Vodafone St Albans were so fantastic and very knowledgeable. i highly recommend these guys.

February 19, 2026
Unprompted review
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Reply from Vodafone UK - St Albans

Hey PETER,

Thanks for the lovely review and fantastic support for St Albans Farhan and Amz.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very good experience

Akila from Vodafone St. Albans together with her colleagues, were extraordinaryily helpful. I'm extremely grateful to them for helping me out of a sticky self created problem. Many Thanks!

February 13, 2026
Unprompted review
Vodafone UK - St Albans logo

Reply from Vodafone UK - St Albans

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful

Brilliant underdog our problems from Akila, Mujahid and Farhan and would certainly recommend anybody else to the St Albans shop.

Rick and Patsy “The older generation”

February 12, 2026
Unprompted review
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Reply from Vodafone UK - St Albans

Hey Patricia,

Thanks for the lovely review and fantastic support for Akila, Mujahid and Farhan.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I was served by a lovely lady called…

I was served by a lovely lady called Mutzy - I was on Pay as you go and spending £40 to £50 a month - Mutzy halved the cost I was paying. She was very patient and very helpful - I highly recommend her and the gentleman that works with her Amz I think his name was. Very patient and honest team. Thank you again.

February 11, 2026
Unprompted review
Vodafone UK - St Albans logo

Reply from Vodafone UK - St Albans

Hey John,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I was in the St.Albans branch

I was in the St.Albans branch, looking to upgrade to a new iPhone and received polite and knowledgeable service from Muj. He found me a refurbished iPhone on a contract that suited me perfectly. He went above and beyond.He is a credit to the store

February 5, 2026
Unprompted review
Vodafone UK - St Albans logo

Reply from Vodafone UK - St Albans

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Friendly and quick service from Farhan

February 7, 2026
Unprompted review
Vodafone UK - St Albans logo

Reply from Vodafone UK - St Albans

Hey,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

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