Vodafone UK - St Albans Reviews 

423
TrustScore 5 out of 5

5.0

4 The Broadway, St Peters Streett, AL1 3LH St Albans, GB


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Rated 5 out of 5 stars

Had the best experience with Amz today in store at the St Albans branch!! Made the whole process super easy and he was super happy sending as much time as I needed to go through all of my options!! -... See more

Company replied

Rated 5 out of 5 stars

Amz from the St Albans Vodafone branch has been amazing. Helped me sort out my late mother’s mobile contract, whilst also helping me save lots of money on my current contact. Lovely man, very helpfu... See more

Company replied

Rated 3 out of 5 stars

We didnt get phone with good credit score, and we were unhappy, we have been served by Nafisa from st albans

Company replied

Rated 5 out of 5 stars

Excellent service by Amz - Provided us a great Bundle deal on a new phone and tablet. Very Patient and trustworthy. Highly recommended.

Company replied


Company details

  1. Mobile Network Operator
  2. Cell Phone Store
  3. Internet Provider
  4. Phone and Internet Service
  5. Telecommunications Service Provider

About Vodafone UK - St Albans

Written by the company

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Contact info

  • 4 The Broadway, St Peters Streett, AL1 3LH, St Albans, United Kingdom

5.0

Excellent

TrustScore 5 out of 5

423 reviews

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4-star
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1-star

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5.0

All reviews

(423)

42,546 reviews in the last 12 months

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Rated 5 out of 5 stars

Nafisa

Nafisa
She was delightful, very helpful and informative. She really helped an old IT dinosaur like me. Thank you.

March 23, 2026
Unprompted review
Vodafone UK - St Albans logo

Reply from Vodafone UK - St Albans

Hey Hillary,
 
Thanks for the lovely review and fantastic support for Nafisa.
 
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Lauras service was amazing

Lauras service was amazing. Came in and my iphone was frozen and I couldn't do anything with it. After some time she managed to fix it for! She was very helpful

March 22, 2026
Unprompted review
Vodafone UK - St Albans logo

Reply from Vodafone UK - St Albans

Hey Dilruba ,

Thanks for the lovely review and fantastic support for Lauras .

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Muj is very helpful

Muj is very helpful

March 22, 2026
Unprompted review
Vodafone UK - St Albans logo

Reply from Vodafone UK - St Albans

Hey Pat,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

top banana.

Nafisa and Akilla were extremely helpful and made sure I got my replacement SIM, despite technical issues etc. Also were friendly and had a great attitude. Highly recommend this shop.\

March 21, 2026
Unprompted review
Vodafone UK - St Albans logo

Reply from Vodafone UK - St Albans

Hey Max,

Thanks for the lovely review and fantastic support for Nafisa and Akilla.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Muj very helpful

Muj very helpful
Very good

March 20, 2026
Unprompted review
Vodafone UK - St Albans logo

Reply from Vodafone UK - St Albans

Hey Jose,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Nafisa has been absolutely amazing and…

Nafisa and Muj has been absolutely amazing and so helpful. They has made me feel really comfortable throughout this entire process.

March 20, 2026
Unprompted review
Vodafone UK - St Albans logo

Reply from Vodafone UK - St Albans

Hey Alisha,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Nafisa was really patient with me and…

Nafisa was really patient with me and extremely helpful and supportive.

March 18, 2026
Unprompted review
Vodafone UK - St Albans logo

Reply from Vodafone UK - St Albans

Hey There,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

You have done me a good job

You have done me a good job. Thank you for the discount . Amz was fantastic. Highly Recommend.

March 17, 2026
Unprompted review
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Reply from Vodafone UK - St Albans

Hey Robert,

Thanks for the lovely review and fantastic support for Amz.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Nafisa gave impeccable service

Nafisa gave impeccable service

March 16, 2026
Unprompted review
Vodafone UK - St Albans logo

Reply from Vodafone UK - St Albans

Hey Chris,

Thanks for the lovely review and fantastic support for Nafisa.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Farnham has had excellent service and…

Farnham has had excellent service and very efficient and helped me save money on my bills

March 16, 2026
Unprompted review
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Reply from Vodafone UK - St Albans

Hey Anthea,

Thanks for the lovely review and fantastic support for Farnham.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Nafisa was very helpful with helping…

Nafisa was very helpful with helping upgrade to a new contract would recommend asking for her in store.

March 16, 2026
Unprompted review
Vodafone UK - St Albans logo

Reply from Vodafone UK - St Albans

Hey Lee,

Thanks for the lovely review and fantastic support for Nafisa.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Good purchase experience

Farhan was very helpful

March 14, 2026
Unprompted review
Vodafone UK - St Albans logo

Reply from Vodafone UK - St Albans

Hey Peter,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Mutzy

Mutzy, Akila, Amz and Muj were fantastic!! I was going through a tough time, receiving nuisance calls. My phone had multiple viruses, they helped me get a new phone and helped me change my number. Thank you St Albans

March 13, 2026
Unprompted review
Vodafone UK - St Albans logo

Reply from Vodafone UK - St Albans

Hey RITA
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Nafisa was wonderful

Nafisa was wonderful, very knowledgeable and helpful.
Many thanks

March 11, 2026
Unprompted review
Vodafone UK - St Albans logo

Reply from Vodafone UK - St Albans

Hey Paul,

Thanks for the lovely review and fantastic support for Nafisa.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I had a great experience with Amz in…

I had a great experience with Amz in the St Albans shop.
Very polite, helpful, explained everything very well and found me some money savers.
I could t be happier with the service 😀

March 11, 2026
Unprompted review
Vodafone UK - St Albans logo

Reply from Vodafone UK - St Albans

Hey Emily,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful service

And was efficient, friendly informative and very helpful.

March 10, 2026
Unprompted review
Vodafone UK - St Albans logo

Reply from Vodafone UK - St Albans

Hey Wendy,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Farhan was amazing and has excellent…

Farhan was amazing and has excellent customer service skills

March 9, 2026
Unprompted review
Vodafone UK - St Albans logo

Reply from Vodafone UK - St Albans

Hey Marius, ​

Thanks for the lovely review and fantastic support for Farhan. ​

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 ​via Instagram at https://ig.me/m/vodafone



Thanks again, ​

Vodafone Social Media Team

Rated 5 out of 5 stars

Muj and Laura were very helpful

Muj and Laura were very helpful. I came to Vodafone today with a WiFi issue and Laura spent up to 30minute helping me with kindness and a huge smile. Muj helped me with informing me about my upgrade for my sim plan and he was extremely patient and amazing with his advice

March 8, 2026
Unprompted review
Vodafone UK - St Albans logo

Reply from Vodafone UK - St Albans

Hey Jacinta,

Thank you for your review. It's always lovely to read such nice feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

We just attended the store and what an…

We just attended the store and what an amazing service, very efficient and helpful. Thank you for a excellent service!

March 7, 2026
Unprompted review
Vodafone UK - St Albans logo

Reply from Vodafone UK - St Albans

Hey Azarmindokht,

Thank you for your review. It's always lovely to read such nice feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Farhan was amazing will be back and…

Farhan was amazing will be back and will be looking to get more furture contract. He was very efficient and will be back again

March 7, 2026
Unprompted review
Vodafone UK - St Albans logo

Reply from Vodafone UK - St Albans

Hey,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone

Thanks again,
Vodafone Social Media Team

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