Vodafone UK - St Albans Reviews 

423
TrustScore 5 out of 5

5.0

4 The Broadway, St Peters Streett, AL1 3LH St Albans, GB


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Rated 5 out of 5 stars

Had the best experience with Amz today in store at the St Albans branch!! Made the whole process super easy and he was super happy sending as much time as I needed to go through all of my options!! -... See more

Company replied

Rated 5 out of 5 stars

Amz from the St Albans Vodafone branch has been amazing. Helped me sort out my late mother’s mobile contract, whilst also helping me save lots of money on my current contact. Lovely man, very helpfu... See more

Company replied

Rated 3 out of 5 stars

We didnt get phone with good credit score, and we were unhappy, we have been served by Nafisa from st albans

Company replied

Rated 5 out of 5 stars

Excellent service by Amz - Provided us a great Bundle deal on a new phone and tablet. Very Patient and trustworthy. Highly recommended.

Company replied


Company details

  1. Mobile Network Operator
  2. Cell Phone Store
  3. Internet Provider
  4. Phone and Internet Service
  5. Telecommunications Service Provider

About Vodafone UK - St Albans

Written by the company

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Contact info

  • 4 The Broadway, St Peters Streett, AL1 3LH, St Albans, United Kingdom

5.0

Excellent

TrustScore 5 out of 5

423 reviews

5-star
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3-star
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1-star

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5.0

All reviews

(423)

42,546 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Customer Service

It was great experience at Vodafone’s St Albans branch where I wanted to have an SIM with preferred number and team is so friendly, patient and simply brilliant. Shout out to Muj, Mutzy & Amz. Definitely recommend when you need to face to face conversation on personalised queries.

April 8, 2026
Unprompted review
Vodafone UK - St Albans logo

Reply from Vodafone UK - St Albans

Hey Raj,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great Experience from Amz and Muj

Great Experience from Amz and Muj - very quick and professional service. Gave me a great price for Sim only and fixed my dual Sim issue. Lovely smiles highly recommend St Albans store. Ukraine friendly and polite thank you

April 8, 2026
Unprompted review
Vodafone UK - St Albans logo

Reply from Vodafone UK - St Albans

Hey there,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Amz was extremely helpful in the…

Amz was extremely helpful in the process of getting a new phone, giving great advice and helping us find the most cost effective plan.

April 7, 2026
Unprompted review
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Reply from Vodafone UK - St Albans

Hey Lucy,

Thanks for the lovely review and fantastic support for Amz.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service excellent orice for Sim…

Great service excellent orice for Sim only. Hifhly recommend!

April 8, 2026
Unprompted review
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Reply from Vodafone UK - St Albans

Hey Antonio,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Good service excellent price by Amz

April 8, 2026
Unprompted review
Vodafone UK - St Albans logo

Reply from Vodafone UK - St Albans

Hey Lorelie,

Thanks for the lovely review and fantastic support for Amz.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 3 out of 5 stars

We didnt get phone with good credit…

We didnt get phone with good credit score, and we were unhappy, we have been served by Nafisa from st albans

April 7, 2026
Unprompted review
Vodafone UK - St Albans logo

Reply from Vodafone UK - St Albans

Hey Jonatham,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Nafisa was nice…helpfull ….

April 7, 2026
Unprompted review
Vodafone UK - St Albans logo

Reply from Vodafone UK - St Albans

Hey Julkar,

Thanks for the lovely review and fantastic support for Nafisa.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Always can pop fantastic customer…

Always can pop fantastic customer service, polite, genuine and great. Always there to attend my needs. Farhan and Amz were great

April 7, 2026
Unprompted review
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Reply from Vodafone UK - St Albans

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Brilliant Experience

Nafisa is an absolute pleasure to deal with. Pleasant, efficient, polite, friendly and endlessly patient. Highly recommended!

April 6, 2026
Unprompted review
Vodafone UK - St Albans logo

Reply from Vodafone UK - St Albans

Hey Steve,

Thanks for the lovely review and fantastic support for Nafisa.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Amazing customer service and helped me…

Amazing customer service and helped me solve all my problems. Thank you so much

April 4, 2026
Unprompted review
Vodafone UK - St Albans logo

Reply from Vodafone UK - St Albans

Hey there,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Amz and farhan were very helpful and…

Amz and farhan were very helpful and efficient and are honest. I appreciate the help and will be coming back if any issues. Great customer service by both of them and will reccomend to see them.

April 4, 2026
Unprompted review
Vodafone UK - St Albans logo

Reply from Vodafone UK - St Albans

Hey Subhash,

Thanks for the lovely review and fantastic support for Farhan.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone



Thanks again,

Vodafone Social Media Team

Rated 5 out of 5 stars

Very very helpful

Very very helpful, has customers best interest at heart, will go above and beyond to see what is best for you instead of just trying to sell you something

April 3, 2026
Unprompted review
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Reply from Vodafone UK - St Albans

Hey Benjamin,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Fantastic service

Fantastic service. Always so helpful and never rush you. No problem too small. Been with them 20 years so that is a vote of confidence.

April 3, 2026
Unprompted review
Vodafone UK - St Albans logo

Reply from Vodafone UK - St Albans

Hey Nn,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very good

Very good . Clear options and wanted to help . Knowledgeable and helpful with ascertaining the best deal for me given my usage .

April 2, 2026
Unprompted review
Vodafone UK - St Albans logo

Reply from Vodafone UK - St Albans

Hey there,

Thanks for the lovely review and fantastic support for team.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

The team at Vodafone St Albans (Farhan…

The team at Vodafone St Albans (Farhan & Amz) were absolutely fantastic. Took the time to understand what I needed to best cover multiple plans, and came up with a great deal.

Many thanks

April 1, 2026
Unprompted review
Vodafone UK - St Albans logo

Reply from Vodafone UK - St Albans

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Fantastic experience all went smoothly

Fantastic experience all went smoothly

April 1, 2026
Unprompted review
Vodafone UK - St Albans logo

Reply from Vodafone UK - St Albans

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Perfect made today a very easy visit…

Perfect made today a very easy visit clear information with a smile I didn’t feel as if anything was to much trouble thank you .

April 1, 2026
Unprompted review
Vodafone UK - St Albans logo

Reply from Vodafone UK - St Albans

Hey Marian,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Mutzy was so helpful

Mutzy was so helpful. I’d been having trouble with my phone and she helped me with my contract and saved me money! She explained it all very well.
Thank you

March 28, 2026
Unprompted review
Vodafone UK - St Albans logo

Reply from Vodafone UK - St Albans

Hey Anon,

Thanks for the lovely review and fantastic support for Mutzy.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Nafisa was very helpful and attentive…

Nafisa was very helpful and attentive when I came to Vodafone. She helped me solve my issue in minutes and was very kind and thoughtful. I will recommend her to anyone.

March 26, 2026
Unprompted review
Vodafone UK - St Albans logo

Reply from Vodafone UK - St Albans

Hey Chidinma,

Thanks for the lovely review and fantastic support for Nafisa.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very good friendly service from Mutzy…

Very good friendly service from Mutzy and Nafisa

March 25, 2026
Unprompted review
Vodafone UK - St Albans logo

Reply from Vodafone UK - St Albans

Hey Maggie,

Thanks for the lovely review and fantastic support for Mutzy and Nafisa

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

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