I recently completed a HBB contract at the store Colin was very helpful and talked me through the whole thing even helping to cancel my old provider. I went back to the store as I’m a current mobil... See more
Company replied
Location
Switch location6 Palatine Arcade,Church Sq Shopping Centre, WA10 1BW St Helens, GB
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My sister and I called into St.helens branch ,Vodafone today to discuss our options for contract renewals. We were met by Matt who was exceptional in every way.He checked for the best available deals... See more
Company replied
Colin spent the best part of 2 hours with me to upgrade 3 phones, saving me money on each one and then has also saved me £50 a month moving to Vodaphone Braodband. He took time to get me the best de... See more
Company replied
I went into the Store Saturday, I was served by Colin, he was great as I’m a bit of a technophobe he made the whole thing so easy
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - St Helens
Written by the company
Contact info
6 Palatine Arcade,Church Sq Shopping Centre, WA10 1BW, St Helens, United Kingdom
4.8
Excellent
171 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Both Colin and John were incredibly…
Both Colin and John were incredibly helpful and willing to help well beyond expectations.
July 6, 2026
Unprompted review
Reply from Vodafone UK - St Helens
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very helpful with my phone and sc
John is Very helpful with my phone and score 10/10
July 3, 2026
Unprompted review
Reply from Vodafone UK - St Helens
Hey Howard,
Thanks for the lovely review and fantastic support for John..
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
John is the best super helpful such a…
John is the best super helpful such a gentleman set me up on a brilliant sim deal!
June 29, 2026
Unprompted review
Reply from Vodafone UK - St Helens
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
John was really helpful very good to…
John was really helpful very good to helped by him
June 27, 2026
Unprompted review
Reply from Vodafone UK - St Helens
Hey Ethan,
Thanks for the lovely review and fantastic support for John.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Maddie was patient and lovely to deal…
Maddie was patient and lovely to deal with. She was very friendly and helped us get sorted with the multiple things we needed.
June 26, 2026
Unprompted review
Reply from Vodafone UK - St Helens
Hey Daniel,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Very helpful,I really appreciate this…
Very helpful,I really appreciate this staff…
June 25, 2026
Unprompted review
Reply from Vodafone UK - St Helens
Hey there,
Thank you for the wonderful review. It's a pleasure to receive such kind comments.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Quick and efficient service by Colin in…
Quick and efficient service by Colin in the St Helens store
June 13, 2026
Unprompted review
Reply from Vodafone UK - St Helens
Hey Arron,
Thanks for the lovely review and fantastic support for Colin.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I went into the Store Saturday
I went into the Store Saturday, I was served by Colin, he was great as I’m a bit of a technophobe he made the whole thing so easy
June 13, 2026
Unprompted review
Reply from Vodafone UK - St Helens
Hi Janice, thank you so much for your wonderful review and the amazing support you’ve shown for Colin, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.
You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!
Thanks again,
Vodafone social media Team
Title
Title: Absolutely terrible experience – They treat customers like a joke!
"I am beyond frustrated with Vodafone. This company is a complete disaster and has no respect for its customers.
Today, I finished all the necessary steps for my mobile service, and I was explicitly told to come to the St Helens store to collect it. I drove for 40 minutes to get here, only to be told that it is not ready. The level of incompetence and lack of communication is unbelievable.
They seem to have no regard for anyone’s time or effort. This is just one example of the many issues I have faced with them. Their service is consistently unreliable, their customer support is unhelpful, and they simply do not care about the people who pay for their services.
If you value your time and your money, stay far away from Vodafone. I am incredibly disappointed and will be looking for a better provider immediately. 0/5 stars."
June 16, 2026
Unprompted review
Reply from Vodafone UK - St Helens
Hi there. We’re sorry to hear about your experience, Sohail, and the frustration caused to you. We appreciate you sharing this feedback, and we take concerns about customer service very seriously.
If you’d like to raise this as an official complaint and have already spoken with our team, you’re welcome to contact our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or vodafone.uk/3LXh2xl.
We truly appreciate your patience and hope to get this resolved for you as soon as possible.
Thanks again,
Vodafone Social Media Team
I recently completed a HBB contract at…
I recently completed a HBB contract at the store Colin was very helpful and talked me through the whole thing even helping to cancel my old provider.
I went back to the store as I’m a current mobile customer and alwasy get great service
May 23, 2026
Unprompted review
Reply from Vodafone UK - St Helens
Hey Paul,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - St Helens
Hey Alfie,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I came to store as I needed to update…
I came to store as I needed to update my sim as I’ve started to travel a lot more Colin and Maddie sorted me a great deal on data and EU roaming
May 9, 2026
Unprompted review
Reply from Vodafone UK - St Helens
Hey Ian,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - St Helens
Hey Jen,
Thanks for the lovely review and fantastic support for Maddie.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
My experience was fantastic
My experience was fantastic, I was helped and advised well on my best options with an upgrade! Service was First Class 👍
I was helped by John, nothing was too much trouble ! Many thanks
May 9, 2026
Unprompted review
Reply from Vodafone UK - St Helens
Hey Julie,
Thanks for the lovely review and fantastic support for John.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone
Thanks again,
Vodafone Social Media Team
Thank you the team in St Helens
Thank you the team in St Helens, I went into store and Colin and Maddie where really helpful with my fone issue,
April 29, 2026
Unprompted review
Reply from Vodafone UK - St Helens
Hey Sandy,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great service from Colin
Great service from Colin, I was over paying on my sim, I got a fab deal that included roaming, great service
April 16, 2026
Unprompted review
Reply from Vodafone UK - St Helens
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Brilliant service John was very helpful…
Brilliant service John was very helpful to me i would always come to the shop thy are very good and they had relaxed me with there service
April 17, 2026
Unprompted review
Reply from Vodafone UK - St Helens
Hey Lorna,
Thanks for the lovely review and fantastic support for John.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Purchase if Galaxy s26 Ultra
Excellent help and advice from tec John. Bery polite and pleasant too.
March 20, 2026
Unprompted review
Reply from Vodafone UK - St Helens
Hey Nick,
Thanks for the lovely review and fantastic support for John.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Was served by John
Was served by John. Great charismatic service and brought my bill down. Great staff and atmosphere!
February 13, 2026
Unprompted review
Reply from Vodafone UK - St Helens
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
john was helpful
March 13, 2026
Unprompted review
Reply from Vodafone UK - St Helens
Hey there,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
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