Came into Vodafone (St Helens) for an upgrade and was greeted by Colin. Very professional and got the job done in no time with no problems
Company replied
Location
Switch location6 Palatine Arcade,Church Sq Shopping Centre, WA10 1BW St Helens, GB
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See what reviewers are saying
My sister and I called into St.helens branch ,Vodafone today to discuss our options for contract renewals. We were met by Matt who was exceptional in every way.He checked for the best available deals... See more
Company replied
I recently completed a HBB contract at the store Colin was very helpful and talked me through the whole thing even helping to cancel my old provider. I went back to the store as I’m a current mobil... See more
Company replied
Colin spent the best part of 2 hours with me to upgrade 3 phones, saving me money on each one and then has also saved me £50 a month moving to Vodaphone Braodband. He took time to get me the best de... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - St Helens
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
6 Palatine Arcade,Church Sq Shopping Centre, WA10 1BW, St Helens, United Kingdom
4.8
Excellent
176 reviews
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Boycot Vodafone worst company ever
Vodafone have the worst customer service ever rang there customer service helpline 3 times and they all hung up 2in India 1in South Africa you cannot get to speak to anybody in uk you cannot complain unless you write to them it’s all done on line with a stupid bot that takes round in circles please boycott this terrible company I have changed to sky mobile customer services are in uk and they pick up any problems are resolved well done sky
August 31, 2025
Unprompted review
Reply from Vodafone UK - St Helens
Hey David,
Thank you for taking the time to share your experience. We truly regret that your previous attempts to get help didn’t result in a resolution, and we appreciate you bringing this to our attention. Please be rest assured that we take these concerns seriously, and we’d like to look into this further for you. You can call our team on 191 from a Vodafone mobile or 03333040191 from a non-Vodafone mobile between 8am and 8pm, or use webchat through this link: vodafone.uk/2LCJiTm. Alternately you can contact our Social media team via Facebook at vodafone.uk/3lCYUxW or via Instagram at https://ig.me/m/vodafone.
Thanks,
Vodafone Social Media Team
Brilliant team
The lady we spoken too was called melissa, she was absolutely brilliant with and helped so much with everything we needed, will definitely be coming back if I have any problems
September 9, 2025
Unprompted review
Reply from Vodafone UK - St Helens
We're happy to hear that you had such a positive experience and we look forward to assisting you again in the future.
Thanks,
Vodafone Social Media Team
Perfect service ,Melissa very kind and…
Perfect service ,Melissa very kind and very welcoming
September 9, 2025
Unprompted review
Reply from Vodafone UK - St Helens
We're happy to hear that you had such a positive experience with our service.
Thanks,
Vodafone Social Media Team
They helped me with setting up my…
They helped me with setting up my internet and sorting out my phone the person I seen was Colin he was really helpful
September 5, 2025
Unprompted review
Reply from Vodafone UK - St Helens
We're happy to hear that we could assist you with your internet and phone setup. We appreciate your positive feedback and are so glad the service was helpful!
Thanks,
Vodafone Social Media Team
Outstanding service!
Outstanding service!Colin has been so patient with his support today and he has walked the extra mile with setting up my Vodafone account. Highly recommend his services to anyone!
September 5, 2025
Unprompted review
Reply from Vodafone UK - St Helens
We're happy to hear about the positive support you received. We appreciate you sharing your fantastic feedback with us regarding the service you received.
Thanks,
Vodafone Social Media Team
Colin service
Dealt with Colin today, again marvellous service helping me pick out the best contract for my son, can’t fault the service in this store I’ve been with Vodafone years now and these guys always get me the best with my family contracts
September 5, 2025
Unprompted review
Reply from Vodafone UK - St Helens
We're happy to hear that you had another marvelous experience! It's great to know that we could assist you in finding the best contract for your son. We appreciate your continued loyalty over the years.
Thanks,
Vodafone Social Media Team
Your rep was very helpful and patient…
Your rep was very helpful and patient good humoured.knowledgable,other members asking advice
10 out of 10
September 1, 2025
Unprompted review
Reply from Vodafone UK - St Helens
We're so happy to hear that you received such great service! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
John has been amazing helped me with…
John has been amazing helped me with everything I needed. I highly recommend him to anyone
August 14, 2025
Unprompted review
Reply from Vodafone UK - St Helens
Hey Chris,
Thanks for the lovely review and fantastic support for John.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - St Helens
Hey Anthony,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Popped into store to upgrade my phone…
Popped into store to upgrade my phone Gavin was really helpful and made the process very easy thank you so much!
August 1, 2025
Unprompted review
Reply from Vodafone UK - St Helens
Hey Mia,
Thanks for the lovely review and fantastic support for Gavin.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Outstanding customer service!!
Colin spent the best part of 2 hours with me to upgrade 3 phones, saving me money on each one and then has also saved me £50 a month moving to Vodaphone Braodband.
He took time to get me the best deal and also ensured I got £75 credit on my account too! Excellent attention to detail and customer service!!
August 4, 2025
Unprompted review
Reply from Vodafone UK - St Helens
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Excellent service from Colin at the St…
Excellent service from Colin at the St Helens. Explain everything we needed to do and got a great deal for trade in.
August 1, 2025
Unprompted review
Reply from Vodafone UK - St Helens
Hey Joanne,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Was very helpful an did everything I…
Was very helpful an did everything I wanted on my new phone
August 1, 2025
Unprompted review
Reply from Vodafone UK - St Helens
Hey there,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Gavin was very helpful and pleasant
Gavin was very helpful and pleasant, he sorted my new iPad out and phone, nothing was too much trouble 👍 thanks Gavin.
July 29, 2025
Unprompted review
Reply from Vodafone UK - St Helens
Hey Philomena,
Thanks for the lovely review and fantastic support for Gavin.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great experience in St Helens
Came in to enquire about European roaming as we go on holidays in 2 days, walked out having saved about £70 a month across mine and the kids devices, and the roaming all included. Colin was fantastic, couldn’t have done any more for us.
July 24, 2025
Unprompted review
Reply from Vodafone UK - St Helens
Hey Steven,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Very smooth process and I felt happy…
Very smooth process and I felt happy with the overall experience
July 23, 2025
Unprompted review
Reply from Vodafone UK - St Helens
Hey Denesha,
Thank you for the wonderful review. It's a pleasure to receive such kind comments.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Brilliant customer service in at Helen’s store
I was served by a lovely man called John in the St Helens store. He was Very knowledgeable in his job and I left with more than I expected and a saving as well! Would definitely recommend vodaphone as a service provider and A* customer service by John.
July 15, 2025
Unprompted review
Reply from Vodafone UK - St Helens
Hey Ang,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about John.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Volin managed to save me £20 on my sim…
Volin managed to save me £20 on my sim deals, great customer service
July 14, 2025
Unprompted review
Reply from Vodafone UK - St Helens
Hey Susan,
This is really lovely to hear, thanks for the review! If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Had a super tricky problem with a sim…
Had a super tricky problem with a sim swap that 3 people at other branches couldn't figure out. Colin had the patience and know how to get it fixed
July 1, 2025
Unprompted review
Reply from Vodafone UK - St Helens
Hey Josh,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
John was very helpful
John was very helpful, patient, help me understand what my new plan is ,and very friendly
June 30, 2025
Unprompted review
Reply from Vodafone UK - St Helens
Hey Philip,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
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