Sanj and Ketan were more than accommodating. We weren’t sure what to get phone and plan wise but Sanj talked us through the differences. We left the shop satisfied we had bought the right plan and new... See more
Company replied
Location
Switch location93 High Street, TW18 4DP Staines, GB
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See what reviewers are saying
Sanj & Mourya were absolutely amazing! I just moved to the UK. Day 1 and they got me connected with fiber broadband and mobile service! I couldn’t be happier. And at an amazing rate. Great location he... See more
Company replied
I would really reccomend this branch in Staines, Sanj helped me close my account and gave me good information regarding options of using broadband while in between moving houses. He was patient, kind... See more
Company replied
I just visit a week before (Vodafone Staines) regarding SIM plan,Mr. Sanj gives me a lot of suggestions and better options to choose. He also tell me some more promotions just like insurances,broadban... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Staines
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
93 High Street, TW18 4DP, Staines, United Kingdom
4.9
Excellent
152 reviews
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Good service staff was really helpful
January 15, 2024
Unprompted review
Reply from Vodafone UK - Staines
Hi Ali,
This is lovely feedback for our Staines store. Thanks for taking your time to share the experience.
If you ever need any help, please reach out to us by dropping a message either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Vodafone- staines
Visited the Staines store today, needed to upgrade my phone contract and I was assisted by 2 lovely men named Akash and Sanj. They portrayed great customer service skills and made my phone upgrade nice and easy.
They were clear and polite
January 11, 2024
Unprompted review
Reply from Vodafone UK - Staines
Hey there,
Thanks for letting us know what an amazing job both Akash and Sanj did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Akash and sanj have been amazing with…
Akash and sanj have been amazing with there service
January 11, 2024
Unprompted review
Reply from Vodafone UK - Staines
Hey Marie,
Thanks for letting us know what an amazing job Akash and Sanj did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Had a lovely man called Swayem assist…
Had a lovely man called Swayem assist me in taking out a sim only contract. He was polite, well mannered, friendly, proactive, a good listener and very helpful. He answered all my questions without hesitation being a new customer to the company I felt valued. He went up and beyond to help me with my specific contract needs. He also helped me get a great deal, everything was very well explained, clear and concise. We also had a little chat which was nice being in customer service myself. His colleague Akash was also lovely and friendly. I deffo recommend this branch of Vodafone.
January 3, 2024
Unprompted review
Reply from Vodafone UK - Staines
Hi Nicholas,
This is such an amazing review for Swayem. Thanks for sharing your kind words and feedback.
If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB – X (formerly Twitter) : vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Always get the best service in the…
Always get the best service in the Staines branch from all the guys working there. Today Sanj served me and was amazing sorting out plans, upgrades and some other issues we had with the network. Thanks again to all in this shop.
December 18, 2023
Unprompted review
Reply from Vodafone UK - Staines
Hi Danielle.
We're pleased to hear about your recent experience. Thank you for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Great
Very easy experience , explained everything in detail and answered all questions! Nice man, thank you.
December 14, 2023
Unprompted review
Reply from Vodafone UK - Staines
Hey Michelle,
It's great to hear your feedback, thank you for taking the time to review.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Professional and helpful service
Swayem helped my fiancé and I in the Staines branch today. He was very helpful and professional. We walked out with a deal for her new iPhone.
December 9, 2023
Unprompted review
Reply from Vodafone UK - Staines
Hey Matt,
Thanks for the lovely review and fantastic support for Swayem.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Sanj was very helpful
December 8, 2023
Unprompted review
Reply from Vodafone UK - Staines
Hey Maria,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
VODAFONE ARE THE WORST PHONE COMPANY EVER, URGENT ACTION REQUIRED
IF I COULD’VE GIVEN A SCORE OF 0 THEN I WOULD’VE. VODAFONE HAVE BEEN EXTREMELY UNPROFESSIONAL WITH ME AND HAVE TREATED ME SO DISGUSTINGLY!!!! I AM SO APPALLED !!!!
I HAVE BEEN A CUSTOMER WITH VODAFONE SINCE 2020 (PAYG) I WAS THEN CONTACTED BY THEM TO TURN IT INTO A SIM ONLY CONTRACT WHICH I AGREED TO. THEY THEN ASKED ME IF I WANT TO TAKE OUT ANOTHER LINE SO I AGREED TO ALSO TAKE OUT BROADBAND WITH VODAFONE. SO NOW CURRENTLY HAVE 2 CONTRACTS OUT WITH VODAFONE, UNDER MY MY NAME.
ON 03/12/23 I RANG 191 AND I SPOKE TO AN ADVISOR CALLED ‘AYMAN’ EXPLAINED TO HIM THAT I HAVE MOVED ADDRESS THEREFORE I NEED MY WI-FI MOVED AND SET UP AT THE NEW ADDRESS. HE SAID THIS WAS FINE AND BOOKED ME IN FOR THE 15/12/2023. THEN PUT ME THROUGH TO ANOTHER TEAM WHO THEN TOLD ME THEY CANNOT COMPLETE THE MOVE DUE TO A TECHNICAL ERROR ON THEIR SIDE. APPARENTLY ITS SHOWING THAT I HAVE MULTIPLE ACCOUNTS WHICH NEED TO BE MERGED TOGETHER IN ORDER TO COMPLETE THE MOVE. I SHOULD ONLY HAVE 1 ACCOUNT AS I AM THE ONLY PERSON WHO IS ON BOTH CONTRACTS. AFTER THIS I WAS PUT THROUGH TO AN ADVISOR NAMED ‘MELLISSA’ WHO PUT ME ON HOLD FOR OVER AN HOUR ONLY TO TELL ME THAT THEY STILL HAVEN’T SORTED THE ISSUE AND THEY I WILL GET A CALL BACK WITHIN 24HRS WHEN THE ACCOUNTS ARE MERGED. NOBODY CALLED ME SO I CALLED BACK ON THE 4/12/23 ON THE PHONE TO VODAFONE FROM 4PM - 10PM BEING PASSED AROUND FROM AGENT TO AGENT WITH NO LUCK. I SPOKE WITH AN AGENT CALLED ‘LAYLA’ SHE ALSO PROVED TO BE UNHELPFUL.
SINCE VODAFONE CANT PROVIDE THE SERVICE I REQUIRE DUE TO THEIR OWN INCOMPETENCE I WOULD LIKE TO CANCEL BOTH OF MY CONTRACTS FREE OF CHARGE WITHOUT HAVING TO PAY THE REMAINDER OF THE CONTRACT. I WANT TO MOVE TO ANOTHER COMPANY WHO KNOW HOW TO TREAT THEIR CUSTOMERS PROPERLY. THIS IS DISGUSTING!!!!!!!!!!!!
I RAISED THE 1ST COMPLAINT ON 3/12/23 AND THEY HAVEN’T SORTED THE ISSUE. I WILL BE GOING TO WATCH DOG ANS SOCIAL MEDIA AS I HAVE OVER 1 MILLION FOLLOWERS ON INSTAGRAM I WILL BE TAGGING VODAFONE AND SHARING MY EXPERIENCE WITH THEM.
URGENT ACTION REQUIRED!!!!
December 3, 2023
Unprompted review
Reply from Vodafone UK - Staines
Hi. It's disappointing to see your comments, concerns and feedback regarding your recent Vodafone journey. We completely understand how tiresome and frustrating this entire debacle must be. This isn't the smooth experience we wanted you to have, nor the service that we strive for here at Vodafone.
As Trustpilot is a review platform, we don't have access to your Vodafone account or information. If you’ve already made a complaint, please give us 7 to 10 days to go through your details and get in touch. If it’s been longer than 10 days, we’re really sorry to have kept you waiting.
Calling us is the fastest way to resolve your complaint. You can speak to our dedicated complaints team seven days a week on 0808 0057 448. Once we've reviewed your complaint, we'll let you know the outcome within five working days. You can also chat with us online https://vodafone.uk/cop
Vodafone Social Media Team
Brilliant service
Changed from payg to contract. Smooth easy process in store. Brilliant service! Thankyou
November 14, 2023
Unprompted review
Reply from Vodafone UK - Staines
Hi Jill,
It's great to see you had such a positive experience with our Staines team. This is absolutely what we aim for! Thanks, Vodafone Social Media Team
Very friendly and excellent service
Very friendly and excellent service, would definitely recommend.
Ask for Sanj
November 1, 2023
Unprompted review
Reply from Vodafone UK - Staines
Hey Becky,
Thanks for letting us know what an amazing job Sanj did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Very helpful
Very helpful, kind and generous. Would recommend to friends and family. Always on hand and ready to help. Served by: sanj and Mike. Staines is so much better than Slough
November 1, 2023
Unprompted review
Reply from Vodafone UK - Staines
Hi Elena,
Thanks for taking the time to write such a great review! We're delighted that Sanj and Mike were able to help. If you ever need further help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks again, Vodafone Social Media Team
Great services with the people there
October 10, 2023
Unprompted review
Reply from Vodafone UK - Staines
Thanks for the brilliant review, Nomex! - Vodafone Social Media Team
The best team in town
The best team in town, love their energy and service. Thanks Sanjeev and team!!
October 10, 2023
Unprompted review
Reply from Vodafone UK - Staines
Hi Sofiya,
Thanks for sharing your fabulous feedback for Sanjeev and the team. If you need any help in the future, please message us via
Facebook PM: vodafone.uk/3K1e4GB - X DM: vodafone.uk/3nfdPyY or Instagram: https://ig.me/m/vodafone
Thanks again, Vodafone Social Media Team
Everyone is very friendly and…
Everyone is very friendly and especially Sanj
He is very helpful. Very pleased with their service
October 7, 2023
Unprompted review
Reply from Vodafone UK - Staines
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Amazing experience with akash made the…
Amazing experience with akash made the process nice and easy.
October 6, 2023
Unprompted review
Reply from Vodafone UK - Staines
Hey Leyton,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Got excellent and reliable service
Got excellent and reliable service from Sanj. I highly recommend this store and in particular Sanj.
October 6, 2023
Unprompted review
Reply from Vodafone UK - Staines
Hi. Thank you for your review for Sanj. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
Twitter - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Vodafone Staines - Swayem and Akash
The staff were very helpful and playful.
Spent a lot of time explaining everything and ensuring we understood all the terms and conditions
September 9, 2023
Unprompted review
Reply from Vodafone UK - Staines
Hi Nono,
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or Twitter @VodafoneUK.
Thanks,
Vodafone Social Media Team
Sanj is your guy to go to
Sanj is your guy to go to. He sorted me out with the best possible deal he could.
Great customer service!!!
September 9, 2023
Unprompted review
Reply from Vodafone UK - Staines
Hi Joseph,
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or Twitter @VodafoneUK.
Thanks,
Vodafone Social Media Team
Great experience
Great experience! Sanj was really helpful and explained how to upgrade my husbands phone and get a new SIM card contract for my son.
I was definitely recommend Staines Vodafone for any phone issues you have. Thank you!
September 3, 2023
Unprompted review
Reply from Vodafone UK - Staines
Hi Rachel,
Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or Twitter @VodafoneUK.
Thanks,
Vodafone Social Media Team
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