Vodafone UK - Stevenage Reviews 

288
TrustScore 5 out of 5

4.9

42 Queensway, SG1 1EE Stevenage, GB


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Rated 5 out of 5 stars

I have been with Vodafone for 25 years. Always been extremely happy with service. Particularly knowing I can call in and ask for advice anytime. Was served by Glenn today who was very helpful, exp... See more

Company replied

Rated 5 out of 5 stars

Glenn was really helpful and explained everything so clearly. He was cheerful, pleasant to talk to yet professional. I would recommend Vodafone stevenage to anyone buying a new phone.

Company replied

Rated 5 out of 5 stars

Even though there was not an eventual sale the service and pleasantness from the store was outstanding. I was served by Venkata who clearly answered all my queries. This is why I have been with Vodaph... See more

Company replied

Rated 5 out of 5 stars

I had an issue with my Esim not transferring to my new iphone. I am 28 years old and this was a massive issue because the internet is a necessity. I tried going to Vodafone online but they were no hel... See more

Company replied


Company details

  1. Mobile Network Operator
  2. Cell Phone Store
  3. Internet Provider
  4. Phone and Internet Service
  5. Telecommunications Service Provider

About Vodafone UK - Stevenage

Written by the company

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Contact info

  • 42 Queensway, SG1 1EE, Stevenage, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

288 reviews

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4.9

All reviews

(288)

42,200 reviews in the last 12 months

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Rated 5 out of 5 stars

anil was brilliant and helpful with…

anil was brilliant and helpful with everything he could do

August 4, 2025
Unprompted review
Vodafone UK - Stevenage logo

Reply from Vodafone UK - Stevenage

Hey George,

Thanks for the lovely review and fantastic support for Anil.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

anil is assisting with my upgrade

anil is assisting with my upgrade , great patience and helpful

August 2, 2025
Unprompted review
Vodafone UK - Stevenage logo

Reply from Vodafone UK - Stevenage

Hey Shehi,

Thanks for the lovely review and fantastic support for Anil .
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Helpful and efficient

Getting a new phone sorted was super quick thanks to Anil

August 1, 2025
Unprompted review
Vodafone UK - Stevenage logo

Reply from Vodafone UK - Stevenage

Hey Cameron,

Thanks for the lovely review and fantastic support for Anil.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Wonderful staff

Gertrude was incredibly helpful and very friendly, able to assist with phone choice and advice. She even remembered me from my last visit 2yrs ago.

July 18, 2025
Unprompted review
Vodafone UK - Stevenage logo

Reply from Vodafone UK - Stevenage

Hey Veronica,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I saw Tony today

I saw Tony today. He was extremely helpful. He explained everything clearly which made my choice of phone very easy.

July 10, 2025
Unprompted review
Vodafone UK - Stevenage logo

Reply from Vodafone UK - Stevenage

Hey Wendy,

Thanks for the lovely review and fantastic support for Tony.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

The people I dealt with were very…

The people I dealt with were very helpful. Glenn was particularly patient helping me going through everything.

July 9, 2025
Unprompted review
Vodafone UK - Stevenage logo

Reply from Vodafone UK - Stevenage

Hey Syl,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Had a really easy time sorting my…

Had a really easy time sorting my phone. Gertrude was very friendly and helpful and sorted it all for me +++++

July 4, 2025
Unprompted review
Vodafone UK - Stevenage logo

Reply from Vodafone UK - Stevenage

Hey Robin,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

My husband and I saw Gertrude today to…

My husband and I saw Gertrude today to upgrade our phones. We were anxious but she was so friendly, helpful and explained everything so well. She was very smiley and is clearly very knowledgeable. We feel she is a real asset to Vodafone

July 1, 2025
Unprompted review
Vodafone UK - Stevenage logo

Reply from Vodafone UK - Stevenage

Hey Lisa,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very efficient problem sorted…

Very efficient problem sorted straightaway From Anil

July 1, 2025
Unprompted review
Vodafone UK - Stevenage logo

Reply from Vodafone UK - Stevenage

Hey Joanne,

Thanks for the lovely review and fantastic support for Anil.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very professional service from Amil

June 26, 2025
Unprompted review
Vodafone UK - Stevenage logo

Reply from Vodafone UK - Stevenage

Hey David,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Came in with a problem and Joao sorted…

Came in with a problem and Joao sorted it out with no problem.

June 26, 2025
Unprompted review
Vodafone UK - Stevenage logo

Reply from Vodafone UK - Stevenage

Hey Bob,
Thanks for the lovely review and fantastic support for Joao.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Visited the store due to a sim problem…

Visited the store due to a sim problem ,Anil assisted me in resolving the issue by reaching out to customer service.

June 26, 2025
Unprompted review
Vodafone UK - Stevenage logo

Reply from Vodafone UK - Stevenage

Hey Karam,

Thanks for the lovely review and fantastic support for Anil.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Gertrude provided me a very very…

Gertrude provided me a very very service this morning. I have been struggling to access my account, yet she took her time and did all the set up though the store was a busy

June 9, 2025
Unprompted review
Vodafone UK - Stevenage logo

Reply from Vodafone UK - Stevenage

Hey there,

Thanks for the lovely review and fantastic support for Gertrude.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Gertrude was do very helpful

Gertrude was do very helpful. Made the experience so much more pleasurable and not stressful.

June 7, 2025
Unprompted review
Vodafone UK - Stevenage logo

Reply from Vodafone UK - Stevenage

Hi Sharon.

We're happy to hear that our agent Gertrude made your experience pleasurable.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Gertrude wsd helpful and supported us…

Gertrude wsd helpful and supported us wth the upgrade

May 27, 2025
Unprompted review
Vodafone UK - Stevenage logo

Reply from Vodafone UK - Stevenage

Hi Dharanish. Thank you for your review for Gertrude. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service

Great service by Mayukh. Very pleasant experience. Advised and given discount on my airtime.

May 22, 2025
Unprompted review
Vodafone UK - Stevenage logo

Reply from Vodafone UK - Stevenage

Hey Joanne,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Gertrude was so lovely

Gertrude was so lovely, she helped me with everything I needed. I lost my phone and was in trouble but she has sorted all my problems including saving my data from my lost phone! Much appreciated!

May 21, 2025
Unprompted review
Vodafone UK - Stevenage logo

Reply from Vodafone UK - Stevenage

Hey Patrik,

Thanks for the lovely review and fantastic support for Gertrude.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,

Vodafone Social Media Team

Rated 5 out of 5 stars

Gertrude was wonderful today

Gertrude was wonderful today, she transfered all my data from the old device with grace and poised. as an elderly lady I always struggle to type-I spent more than an hour with her, but she didn't complain. She was respective all along

May 16, 2025
Unprompted review
Vodafone UK - Stevenage logo

Reply from Vodafone UK - Stevenage

Hey Sheila ,
Thanks for the lovely review and fantastic support for Gertrude.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful staff with good attitude.

Very helpful staff with good attitude.
highly recommend

May 6, 2025
Unprompted review
Vodafone UK - Stevenage logo

Reply from Vodafone UK - Stevenage

Hey Violeta,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Within an hour and half Gertrude…

Within an hour and half Gertrude brilliantly sold us iPhone 16 with much saving than our old plan, plus she graceful transferred our data on both phones. Such a great lady

April 8, 2025
Unprompted review
Vodafone UK - Stevenage logo

Reply from Vodafone UK - Stevenage

Hey Shirley,

Thank you for your review. It's always lovely to read such nice feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

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