I visited the Stirling store on Saturday and I was served by Maryam. I honestly cannot thank you enough for your time and patience. My query wasn’t straight forward and Maryam told me that she was new... See more
Company replied
Location
Switch locationUnit 6a Marches Mall , The Thistle Shopping Centre, FK8 2EA Stirling, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great experience in Stirling store. Susie was a fantastic help to me, I’m not the best on tech. She took her time with me, explained everything thoroughly. A massive asset to Vodafone
Company replied
Your sales assistant Matt (in Stirling) was most helpful. His knowledge of your products was very impressive and the advice given whilst purchasing my new phone was most valuable. I would recomme... See more
Company replied
Caitlin understood the reason for my visit and explored ways to resolve the issue. To my satisfaction.
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Stirling
Written by the company
Contact info
Unit 6a Marches Mall , The Thistle Shopping Centre, FK8 2EA, Stirling, United Kingdom
4.9
Excellent
202 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I would recommend asking for Lucy when your in this shop
Don't usually do reviews but I will on this occasion, went to get a new phone and Lucy was so helpful and polite, didn't try to upsell me , just a pleasant experience.
March 29, 2025
Unprompted review
Reply from Vodafone UK - Stirling
Hey Andrew
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Susie
Susie was a massive help we weren't sure what either of us wanted and she got all the info together so we chose the best phone & contracts for us both left very happy, she is a credit to your store and brand 😀
March 21, 2025
Unprompted review
Reply from Vodafone UK - Stirling
Hi Alison,
Thank you for reviewing.
If you ever need any help feel free to reach out to us via Facebook: http://vodafone.uk/3lCYUxW X: http://vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Reply from Vodafone UK - Stirling
Thank you for the great feedback Wendy, it's very much appreciated. If you ever need help again, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Very helpful and knowledgeable
Got help from Lucy in the Stirling store and she was so patient with all the questions we had. Can't thank her enough. Very happy with the new contract for hubby's phone.
March 9, 2025
Unprompted review
Reply from Vodafone UK - Stirling
Hi Fiona,
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Lucy was brilliant
Lucy was brilliant. Friendly, knowledgeable & found a mobile deal that was ideal for our requirements. Lucy deserves huge praise for her amazing customer service.
March 1, 2025
Unprompted review
Reply from Vodafone UK - Stirling
Hi Gavin,
This is lovely feedback for Lucy. Thanks for your kind words and taking your time to share the experience.
We're here to help if you do need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Lucy at the Stirling store was very…
Lucy at the Stirling store was very professional and helpful. Very personable young lady. Helped me get the right deal for my needs.
February 15, 2025
Unprompted review
Reply from Vodafone UK - Stirling
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Oliver was extremely helpful in the…
Oliver was extremely helpful in the Stirling shop. Took the time to discuss all my options in regards to my contract, with no hard sell.
February 16, 2025
Unprompted review
Reply from Vodafone UK - Stirling
Hey Lesley, thanks for letting us know about the awesome service Oliver provided on your recent visit to our store. All the best, The Vodafone Social Media Team
Lucy Vodafone
Lucy was extremely helpful in sorting out my phone problem.
Very polite as well.
February 16, 2025
Unprompted review
Reply from Vodafone UK - Stirling
Thanks for you awesome feedback about Lucy. It's great to hear she was able to help you 😊 All the best, The Vodafone Social Media Team
Reply from Vodafone UK - Stirling
Hi Paul,
Thank you for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Alex was a brilliant help setting up my…
Alex was a brilliant help setting up my Apple Watch
January 7, 2025
Unprompted review
Reply from Vodafone UK - Stirling
Hi Lewis,
Thank you for taking the time to leave us a 5 star review! We're glad you are happy with the service the team provided when setting up your watch.
Thanks,
The Vodafone Social Media Team
The sales person was very professional…
The sales person lucy was very professional and knew what she was talking about when asked about certain phones and deals. We only went into shop ro upgrade our daughters phone and we all updated as it was going to better us all . We also asked advice on a laptop and Lucy gave us great advice on what would be suitable for our daughter for setting her up for going to university, can't thank Lucy enough for the support and the general chat we had while waiting on everything going through the system .
December 1, 2024
Unprompted review
Reply from Vodafone UK - Stirling
Hi Amanda,
Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks again,
Vodafone Social Media Team
Cheap iPad
I had an excellent experience with Liam in the Stirling branch of Vodafone. When I recently purchased my new phone! Not only did he help me find the deal best suited to me, but he also managed to get me an amazing deal on an iPad. Which I can now use for my son's Christmas present. His knowledge and helpfulness made the whole process smooth and stress-free.
December 9, 2024
Unprompted review
Reply from Vodafone UK - Stirling
Hi Dale,
We’re glad to hear you found the best options for you when visiting Liam in our store. Thanks for your review. If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Lucy from Stirling was absolutely…
Lucy from Stirling was absolutely phenomenal! Amazing customer service skills and was really genuine and engaging! I will be telling all my family to go to her for the best deals. A very lovely lady with a charismatic charm.
November 30, 2024
Unprompted review
Reply from Vodafone UK - Stirling
Hi Hellen,
Thank you for your review and feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Lucy tried so hard to provide me with a…
Lucy tried so hard to provide me with a monthly plan despite having huge problems with Talk Mobile not accepting my details. She was cheerful, friendly and polite and made me feel like a valued customer. It is unfortunate that Talk Mobile let down both of us.
November 30, 2024
Unprompted review
Reply from Vodafone UK - Stirling
Hi Grant. Thank you for your review for Lucy. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Cameron was great with us today very…
Cameron was great with us today very friendly and helpful got us what we needed
October 26, 2024
Unprompted review
Reply from Vodafone UK - Stirling
Hi Leighann, Thanks for letting us know about the wonderful service Cameron offered today 😊
All the best, The Vodafone Social Media Team
Spoke to Liam at your Stirling store…
Spoke to Liam at your Stirling store this young gentleman should be a store manager.He is very knowledgeable about the products he sells.
First class service.
Thank you.
John McFadzean
October 4, 2024
Unprompted review
Reply from Vodafone UK - Stirling
Hi John,
This is lovely feedback for Liam. Thanks for taking your time to share. If you ever need any help, please reach out to us by dropping a message either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Susie was absolutely amazing!
Susie was absolutely amazing!! Friendly and knowledgeable, she did everything to make sure I received the best service. Thanks again.
September 23, 2024
Unprompted review
Reply from Vodafone UK - Stirling
I’m glad you had a positive experience thank you for sharing it with us. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
EXCELLENT EXPERIENCE
The staff were polite while I waited for my turn ( it was lunchtime)
When I was seen LUCY was SUPERB.
She knew her job and helped me through a speedy remedy.
SHE IS A VERY CAPABLE YOUNG LADY
September 20, 2024
Unprompted review
Reply from Vodafone UK - Stirling
Hey Lorna,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Stirling
I was in the Stirling store to get a replacement handset for my elderly mother.
Suzie was very helpful and
made sure that the handset was fully working and up to date before we left the store.
Can't fault the service in any way.
September 7, 2024
Unprompted review
Reply from Vodafone UK - Stirling
Hi there,
It's great to hear about this recent experience, thank you for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Problem with phone charges
I had a very worrying and difficult situation regarding my phone charges.
Lucy a staff member in the Stirling store
Was very efficient and patient as problems arose and thankfully she solved the problems for me. I was very grateful to her!!
September 10, 2024
Unprompted review
Reply from Vodafone UK - Stirling
Hi Janet,
Thanks for taking the time to write such a great review! We're delighted that Lucy was able to reassure you and get your query resolved. This is what we aim for 🙂 If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.