Extremely helpful and patient when dealing with my technical incompetence! Ash was polite, extremely knowledgeable and very efficient. The staff also handled a difficult situation with an angry cu... See more
Company replied
Location
Switch location1a North Street, CO10 1RB Sudbury, GB
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See what reviewers are saying
Lovely receptionist (Heba) very pleasant. Equipment being used very slow - needs upgrading as soon as possible.
Company replied
Has so much difficulty with the live chat on Friday so popped in the shop after work and was really helped efficiently. As always guy that served me has been working there for a long time, sorry I can... See more
Company replied
After a two hour Web chat, the problem remained unresolved. I decided to visit the Vodafone shop in Sudbury, within ten minutes, everything was fixed, up and running again. Ash, the advisor, was brill... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Sudbury
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
1a North Street, CO10 1RB, Sudbury, United Kingdom
4.9
Excellent
157 reviews
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Always helpful in Sudbury Store
Very helpful and friendly staff member.
August 28, 2024
Unprompted review
Reply from Vodafone UK - Sudbury
Hi John,
Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks again,
Vodafone Social Media Team
Phoenix helped us so much
Phoenix helped us so much. Sorted out our contracts and gave us good advice.
Even though they were short staffed, and people waiting, it all ran very smoothly.
10/10 Vodafone.
August 9, 2024
Unprompted review
Reply from Vodafone UK - Sudbury
Thank you for your support and review. It's always lovely to read such nice feedback.
Thanks again,
Vodafone Social Media Team
Ashley was extremely helpful
Ashley was extremely helpful, patient and polite. Excellent customer service. Would highly recommend.
August 1, 2024
Unprompted review
Reply from Vodafone UK - Sudbury
Hey Bryan,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
We were met with a very helpful…
We were met with a very helpful gentleman and his colleague, we were able to sort out the transfer of ownership without any difficulties. Until we are able to change to a new phone, a more suitable payment plan was put in place They also sorted a problem I was having with the phone. Very polite, helpful. Would highly recommend using the Vodafone shop in Sudbury
July 20, 2024
Unprompted review
Reply from Vodafone UK - Sudbury
Hey Sue,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3z6YVNH or via X at vodafone.uk/3z5C19q
Thanks again,
Vodafone Social Media Team
I've had broad band installed at new…
I've had broad band installed at new property . Can't connect to it and can't get help !!??? Keeping asking the robot to help and they say they will get a member of the team to call but still no help and has been 4 days without connection .. don't know what to do ?
July 15, 2024
Unprompted review
Reply from Vodafone UK - Sudbury
Hi Louise. It's disappointing to see your review. We completely understand the importance of keeping connected online. This isn't the experience we want you to have, nor the service that we strive for here at Vodafone. You can reach out to our Home Broadband team over the phone on 08080 034 515, or directly using this Live Chat link https://vodafone.uk/34vNhfw
Vodafone Social Media Team
I cannot speak too highly of the kind…
I cannot speak too highly of the kind and patient people in your shop in Sudbury
July 16, 2024
Unprompted review
Reply from Vodafone UK - Sudbury
Hi there,
It's great to hear about the positive experience which you received in store, and we appreciate you taking the time to leave a review.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Great experience
Ashley was amazing dude. Very very helpful. Knew everything, and explained it all clearly. Also saved me money. Thanks Ash
July 11, 2024
Unprompted review
Reply from Vodafone UK - Sudbury
Hi Quade,
This is a great review for Ashley. Thanks for taking your time to share. If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Sudbury team
Very helpful team at Sudbury were patient with us and didn't make us feel stupid, as we didn't have a clue . Very friendly answered our queries in an easy affable manner.
July 5, 2024
Unprompted review
Reply from Vodafone UK - Sudbury
Hey there,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3z6YVNH or via X at vodafone.uk/3z5C19q
Thanks again,
Vodafone Social Media Team
Kurt & Ash
Kurt & Ash - brilliant - courteous, helpful, prompt, effective. Thank you.
June 21, 2024
Unprompted review
Reply from Vodafone UK - Sudbury
Hi Stephen,
Thank you for your review. It’s great to hear of your positive experience with Kurt and Ash. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Ash was very helpful.
Ash was very helpful.
Iam not computer litret.
And any help is appreciated.
June 18, 2024
Unprompted review
Reply from Vodafone UK - Sudbury
Hi Stephen,
Thank you for reviewing and sharing this feedback for Ash.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Thankyou Ashley for explaining roaming…
Thankyou Ashley for explaining roaming to me and advising me what to do. That'd why I am so pleased there is a Vodafone shop in Sudbury that l can go for help instead of having to ask my family. It makes us more independent and you are always patient and friendly.
Ann.
June 12, 2024
Unprompted review
Reply from Vodafone UK - Sudbury
Hi there Ann,
Thank you so much for the 5 stars! We're delighted you had a great experience in store and will continue to use it for assistance in future.
If you ever need our help and would rather not travel to store, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Exceptional Service - 5* Experience
I popped in to ask about deals on upgrading my phone on Saturday and was served by Kurt.
He was very informative as he asked me probing questions so he could recommend the right product.
We went through different options and packages and he also gave me an amazing part-exchange deal for my old iPhone. He has thought of everything.
The deal was too good not to take that day, and it didn’t matter that I wasn’t local.
Kurt offered the service of him transferring my old phone meaning I just left it with him for a few hours and went back to collect my new phone with a case and screen protector fitted. How easy is that!
Kurt went above and beyond on Saturday to not only get me the right product but also took the hassle of changing it all over.
The service I received from Vodafone Sudbury was exceptional and I’m a very happy customer with a lovely new phone!
June 8, 2024
Unprompted review
Reply from Vodafone UK - Sudbury
Hi Joanne,
It's lovely to see you had such a positive experience with Kurt, this is absolutely what we aim for! If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Thank goodness for Vodafone Sudbury
I received excellent customer service from Kurt. My Samsung Galaxy got soaked whilst I was on holiday... literally had died on me..I needed a new phone urgently...Kurt got me fixed up with a G Pixel 8a Thankfully my data was all backed up on Google & transferred...Thank you so much
May 28, 2024
Unprompted review
Reply from Vodafone UK - Sudbury
Hi there,
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Fabulous service from Ashley
Fabulous service from Ashley. Saved us a significant amount of money and excellent customer service as well. Thank you.
May 25, 2024
Unprompted review
Reply from Vodafone UK - Sudbury
Hi Ruth. Thank you for your review for Ashely. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Sudbury
Hi Keith,
Thank you for this amazing feedback - we're delighted to hear it!
If you ever need our help in the future, please reach out to us by following the below links:
Facebook - vodafone.uk/3lCYUxW or X - vodafone.uk/3LXh2xl
Thanks,
The Vodafone Social Media Team
We were served by Ash in Sudbury who…
We were served by Ash in Sudbury who dealt with the purchase professionally and smoothly and gave expert advice to us on how to operate it. He made what could have been a stressful time really enjoyable putting us at ease . We are so delighted with both the phone and the service given
April 5, 2024
Unprompted review
Reply from Vodafone UK - Sudbury
Hi Colin,
It's great to hear about your recent experience and feedback for Ash. Thanks for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
The customer service agent Ash
The customer service agent Ash, professional, knowledgeable and helpful
April 3, 2024
Unprompted review
Reply from Vodafone UK - Sudbury
Hey Hazel,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Sudbury Vodafone
Kurt was really helpful with my upgrade and adding an additional plan for my husband. Will certainly be coming into branch again!
February 28, 2024
Unprompted review
Reply from Vodafone UK - Sudbury
Hi Lauren,
Thank you for your review. It’s great to hear of your positive experience with Kurt. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
This was the third occasion I've…
This was the third occasion I've visited Kurt at the Sudbury branch of Vodafone. He knew he was going to make a sale but still was incredibly helpful and patient, taking me through the whole process of upgrading my phone from A to Z. Time was no object to him which means he will have saved me a lot of time in the future. Highky recommended in casw you hadn't already guessed!
February 12, 2024
Unprompted review
Reply from Vodafone UK - Sudbury
Hi Mike,
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
First class service by Kurt with…
First class service by Kurt with getting a replacement mobile form. Everything explained and, should I have any further information or need help, I will be able to come back to the store as very close to my home.
February 9, 2024
Unprompted review
Reply from Vodafone UK - Sudbury
Hi Christina,
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
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