Extremely helpful and patient when dealing with my technical incompetence! Ash was polite, extremely knowledgeable and very efficient. The staff also handled a difficult situation with an angry cu... See more
Company replied
Location
Switch location1a North Street, CO10 1RB Sudbury, GB
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Lovely receptionist (Heba) very pleasant. Equipment being used very slow - needs upgrading as soon as possible.
Company replied
Has so much difficulty with the live chat on Friday so popped in the shop after work and was really helped efficiently. As always guy that served me has been working there for a long time, sorry I can... See more
Company replied
After a two hour Web chat, the problem remained unresolved. I decided to visit the Vodafone shop in Sudbury, within ten minutes, everything was fixed, up and running again. Ash, the advisor, was brill... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Sudbury
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
1a North Street, CO10 1RB, Sudbury, United Kingdom
4.9
Excellent
157 reviews
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Excellent customer service. Can’t fault it.
I was adamant I was leaving Vodafone having had an appalling experience with the Tech team on the phone. 3 and a half hours to be exact and the problem still wasn’t sorted. Popped into the Sudbury shop just to enquire about leaving Vodafone and moving to a new provider. I was met by Luke and his team, who were absolutely brilliant, took time to explain and go through things, they were so good I decided to stay with Vodafone, they even sorted out the original problem in a few minutes, which the tech team couldn’t sort in over 3 hours. Totally renewed my faith In Vodafone. They are all a credit to the company.
People are very quick to criticise when things don’t go right but it’s also important to give credit where credits due. You can’t beat face to face interaction.
I came out of the shop with a smile on my face. THANK YOU….
May 3, 2023
Unprompted review
Reply from Vodafone UK - Sudbury
Hi Lindy, it's disappointing to hear that our Tech team were unable to sort your issue out. So I'm glad that you were met by Luke and the awesome team in our Sudbury store, and that they were able to get your issue sorted for you and took the time to explain everything too.
Thanks, The Vodafone Social Media Team
I was served by Ashley today
I was served by Ashley today, who gave me a fantastic experience. He was more than happy to help and suggested many different options to me before I made a decision. Incredibly helpful and friendly! 10/10 customer service!
April 24, 2023
Unprompted review
Reply from Vodafone UK - Sudbury
Hi Ben,
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks,
Vodafone Social Media Team
Excellent friendly service
We popped into our local Sudbury store and received an excellent service from Ash and Luke. We had many changes and upgrades to make which also enabled savings. Thank you.
April 19, 2023
Unprompted review
Reply from Vodafone UK - Sudbury
Hi Anita,
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks,
Vodafone Social Media Team
Really helpful staff,
April 14, 2023
Unprompted review
Reply from Vodafone UK - Sudbury
Hey Faby, thanks for your fab feedback.
All the best,
The Vodafone Social Media Team
All the staff
All the staff - especially Luke, were very friendly, helpful & professional. They gave me first class service and are a credit to Vodafone.
The other staff were Ash & Harry.
April 12, 2023
Unprompted review
Reply from Vodafone UK - Sudbury
Hi Paul,
Thank you for your support and feedback. Please edit your review to let us know which store you recently visited so we're able to feed this back to Luke, Ash, and Harry directly.
Thanks again,
Vodafone Social Media Team
Excellent service from Luke and Matt
April 11, 2023
Unprompted review
Reply from Vodafone UK - Sudbury
Thanks for your positive feedback for Luke and Matt.
All the best,
The Vodafone Social Media Team
Reply from Vodafone UK - Sudbury
Hi Collette,
It's always nice to read such lovely feedback.
Thank you,
Vodafone Social Media Team
I had a problem with my phone and Ipad…
I had a problem with my phone and Ipad and Ash helped rectify both issues promptly. Thank you very much.
This was at your Sudbury store.
April 10, 2023
Unprompted review
Reply from Vodafone UK - Sudbury
It's always nice to read that we were able to help Jane. If you spoke to Ash in one of our stores, please let us know which store and we'll feed this back.
Thank you,
Vodafone Social Media Team
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