I visited the Sunderland store on the morning of the 25th August and I was met by Andrew. He was really helpful and friendly and he has great customer service.Andrew found me a good deal for my sim fo... See more
Company replied
Location
Switch location40A The Bridges, SR1 3LB Sunderland, GB
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See what reviewers are saying
Fantastic customer service and support, we were recommended the best deals and given all the information we needed to make informed decisions about product upgrades etc. Assistant manager Donna was ex... See more
Company replied
Every single time that I go into the vodaphone shop I am greeted and helped with whatever problem I have. Even if it’s just an enquiry they help you as much as they can. Most of the time I am seen by... See more
Company replied
Talking to someone who was customer focused - polite, patient and easy to talk to explaining about the new mobile phone we purchased. I have been with Vodaphone since 2006 and have always had great... See more
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Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Sunderland
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
40A The Bridges, SR1 3LB, Sunderland, United Kingdom
4.8
Excellent
176 reviews
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Always very helpful Andrew.
May 2, 2025
Unprompted review
Reply from Vodafone UK - Sunderland
Hey David,
Thanks for the lovely review and fantastic support for Andrew.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Very professional experience
Very professional experience. Answered all my queries in a knowledgeable and friendly manner very reassuring
May 2, 2025
Unprompted review
Reply from Vodafone UK - Sunderland
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Amazing Vodafone service
We went into Sunderland store and were met by Anthony, absolutely amazing service, so helpful, friendly, had some chat while getting me a brilliant deal, ended up saving some money, I couldn’t be more happy with the deal! Fantastic service as always!
May 1, 2025
Unprompted review
Reply from Vodafone UK - Sunderland
Hey Abigail,
Thanks for the lovely review and fantastic support for Anthony.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Very helpful staff
Very helpful staff, special mention to Adilah for making the process nice and easy.
April 26, 2025
Unprompted review
Reply from Vodafone UK - Sunderland
Hey there,
Thanks for the lovely review and fantastic support for Adilah.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
We found Andrew to be very helpful and…
We found Andrew to be very helpful and would recommend him to everyone.
April 3, 2025
Unprompted review
Reply from Vodafone UK - Sunderland
Hey Kenneth,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Sunderland
Hey,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Excellent service
Excellent service from the staff in the Vodafone Sunderland store today.
April 3, 2025
Unprompted review
Reply from Vodafone UK - Sunderland
Hey Andrew,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Andrew was helpful and efficient with…
Andrew was helpful and efficient with my sim only upgrade. A great experience in the Vodafone Sunderland store as always! :)
April 1, 2025
Unprompted review
Reply from Vodafone UK - Sunderland
Hey Beth,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Really great customer service in store…
Really great customer service in store today with Andrew. Really informative. Disappointed to have been told about bonus and trade in but when going through with the contract this was removed due to the model of the trade in. This however, doesn't make a difference on customer service which was excellent.
March 15, 2025
Unprompted review
Reply from Vodafone UK - Sunderland
Hi Ash,
Thank you for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Reply from Vodafone UK - Sunderland
Hi Michel,
Thank you for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Reply from Vodafone UK - Sunderland
Hi Ryan,
Thank you for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Mark was really helpful in Sunderland…
Mark was really helpful in Sunderland store
March 14, 2025
Unprompted review
Reply from Vodafone UK - Sunderland
Hi Linda. Thank you for your review for Mark. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Helpful
Mark was very friendly and helping setting up the broadband and a sim card deal for us. Sorted out a time that was suitable for us for the installation as well.
March 5, 2025
Unprompted review
Reply from Vodafone UK - Sunderland
Hi Liz,
Thanks a lot for the insightful feedback for Mark, it's really appreciated. If you ever need help again, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Very helpful and informative
Very helpful and informative , also very friendly
March 4, 2025
Unprompted review
Reply from Vodafone UK - Sunderland
Hi Joanne,
Thank you for taking the time to review.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
A* atmosphere and customer service
I was met with a pleasant atmosphere in the store and immediately a staff member named Beth saw to an issue I was having with my phone. Beth proceeded to troubleshoot and try to fix my issue as well as helping me get a better and more up to date deal on my contract. Very grateful experience and I commend Beth on her customer service.
July 30, 2024
Unprompted review
Reply from Vodafone UK - Sunderland
Hey Steve
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3z6YVNH or via X at vodafone.uk/3z5C19q
Thanks again,
Vodafone Social Media Team
Andrew
Andrew, your sales adviser was excellent. His customer service skills were top class and we left very happy with both him and Vodafone.
It will be Andrew we ask for when we change phones.
July 26, 2024
Unprompted review
Reply from Vodafone UK - Sunderland
Hey Philip,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3z6YVNH or via X at vodafone.uk/3z5C19q
Thanks again,
Vodafone Social Media Team
Excellent customer service.
July 15, 2024
Unprompted review
Reply from Vodafone UK - Sunderland
Hi Jessie,
Thank you so much for taking the time to leave us a 5 star review! We're glad you had such a positive experience with us.
If you do ever need anything in the future, please reach out to us by following the below links:
Facebook - http://vodafone.uk/3lCYUxW or X - http://vodafone.uk/3LXh2xl.
Thanks,
The Vodafone Social Media Team
Excellent experience in store with the…
Excellent experience in store with the team today upgrading my broadband! Mark was brilliant ever so helping picking a plan!
June 13, 2024
Unprompted review
Reply from Vodafone UK - Sunderland
Hi Jo,
Thanks for your review for Mark. If you ever need any help with your broadband, we've a dedicated tool here: https://vodafone.uk/2krM6Lw - this will help to run tests on your line and connect you to an agent if needed.
Thanks again,
Vodafone Social Media team
Reply from Vodafone UK - Sunderland
Hi Julie. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
andrew he is a credit to the store
Thank you Andrew, he is a credit to the store.
June 9, 2024
Unprompted review
Reply from Vodafone UK - Sunderland
Hi Jeanette,
Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
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