Vodafone UK - Sutton Reviews 

241
TrustScore 5 out of 5

4.9

151 High Street, SM1 1JH Sutton, GB


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Rated 5 out of 5 stars

I had a great experience with Warren at the Vodafone Sutton store. He was friendly, patient, and very professional throughout the whole process. He took the time to explain everything clearly, answere... See more

Company replied

Rated 5 out of 5 stars

We had a brilliant experience with Gregg at Vodafone. From start to finish, the customer service was outstanding. Gregg was incredibly knowledgeable and explained everything clearly, making sure we... See more

Company replied

Rated 5 out of 5 stars

Excellent service! The gentleman was very patient, polite, and helpful. He assisted us with everything we needed and explained everything very clearly. The company should be proud to have such a profe... See more

Company replied

Rated 5 out of 5 stars

"I had a fantastic experience with Greg today. They were incredibly knowledgeable about the different plans and devices available. Instead of pushing for the most expensive option, they took the time... See more

Company replied


Company details

  1. Mobile Network Operator
  2. Cell Phone Store
  3. Internet Provider
  4. Phone and Internet Service
  5. Telecommunications Service Provider

About Vodafone UK - Sutton

Written by the company

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Contact info

  • 151 High Street, SM1 1JH, Sutton, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

241 reviews

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1-star

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4.9

All reviews

(241)

40,058 reviews in the last 12 months

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Rated 5 out of 5 stars

Very efficient service from Warren to…

Very efficient service from Warren to set up an eSIM on a new phone. Great communication while a lot was going on in the store.

October 28, 2023
Unprompted review
Vodafone UK - Sutton logo

Reply from Vodafone UK - Sutton

Hey Mike,

Thank you for reviewing and sharing this great feedback for Warren.

If you ever need any help, feel free to message us over on Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Great and helpful

Great and helpful. Highly recommend . Waren, very knowledgeable and helpful colleague.

October 26, 2023
Unprompted review
Vodafone UK - Sutton logo

Reply from Vodafone UK - Sutton

Hi Ravi,

Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff - especially Zoe and Murat. Excellent service.

October 24, 2023
Unprompted review
Vodafone UK - Sutton logo

Reply from Vodafone UK - Sutton

Hi Denise. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

New phone

Sprays was very helpful

October 23, 2023
Unprompted review
Vodafone UK - Sutton logo

Reply from Vodafone UK - Sutton

Hey Kelly,

Thanks for the feedback and support, we really appreciate it!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 4 out of 5 stars

MISS Sabreena gave us detailed…

MISS Sabreena gave us detailed information on all best possibilities. My fone was blocked due to PUK code issue as I had another sim in my fone and I had trouble logging in. All I needed was to take sim out and it worked. Sabreena helped me out and then she gave me detailed information on contract and best packages.she is very helpful and professional. Knows her job v well

October 21, 2023
Unprompted review
Vodafone UK - Sutton logo

Reply from Vodafone UK - Sutton

Hi Dr Noor,

It's great to hear about your recent experience. Thank you for taking the time to review.

If you ever need help, feel free to pop us over a message via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Warren was fantastic with me 🙌🏻

October 21, 2023
Unprompted review
Vodafone UK - Sutton logo

Reply from Vodafone UK - Sutton

Hey Mohamed,

Thanks for reviewing and sharing your feedback for Warren.

If you ever need help, feel free to pop us over a message via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Zoe was wonderful in customer…

Zoe was wonderful in customer satisfaction. Was able to get the best rate contract

October 21, 2023
Unprompted review
Vodafone UK - Sutton logo

Reply from Vodafone UK - Sutton

Hey Rahul,

Thanks for the lovely review and fantastic support for Zoe.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Warren is the man from Sutton branch…

Warren is the man from Sutton branch helping me get a new contract with Vodafone today. Everything was done quickly while having a good chat.
Thanks, Warren, and keep up the excellent work. Have a good day.

October 20, 2023
Unprompted review
Vodafone UK - Sutton logo

Reply from Vodafone UK - Sutton

Hi there,

Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Friendly and easy service

Very friendly service from Zoe and Big Josh, helpful and dealt with my questions quickly.

October 20, 2023
Unprompted review
Vodafone UK - Sutton logo

Reply from Vodafone UK - Sutton

Hi Ollie,

Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

The staff was very welcoming and…

The staff was very welcoming and professional I had Zoe and big josh who were very helpful they made my purchase very easy and explained everything .. thank you will defo be back .. thanks Sutton team

October 20, 2023
Unprompted review
Vodafone UK - Sutton logo

Reply from Vodafone UK - Sutton

Hi James,

Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Warren was great

Warren was great, great customer service and showed a lot of respect incredible customer service

October 17, 2023
Unprompted review
Vodafone UK - Sutton logo

Reply from Vodafone UK - Sutton

Hi Riki,

This is lovely feedback for Michael. Thanks for your kind words and taking your time to share the experience

We're here to help if you do need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - Twitter DM: vodafone.uk/3nfdPyY or Instagram via Vodafone UK

All the best,
Vodafone Social Media team

Rated 5 out of 5 stars

JOSH at Sutton really helpful looking…

JOSH at Sutton really helpful looking after my partners new phone and transfer of data

September 25, 2023
Unprompted review
Vodafone UK - Sutton logo

Reply from Vodafone UK - Sutton

Hi there,

Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or Twitter @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Greg the customer service guy was…

Greg the customer service guy was really helpful and nice towards us and provided all the information needed.

September 23, 2023
Unprompted review
Vodafone UK - Sutton logo

Reply from Vodafone UK - Sutton

Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Our experience in the store was great…

Our experience in the store was great as Warren was very helpful about which plan to choose and he was kind and respectful all the time.

September 23, 2023
Unprompted review
Vodafone UK - Sutton logo

Reply from Vodafone UK - Sutton

Thanks for the feedback and support, we really appreciate it! If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again, Vodafone Social Media Team

Rated 5 out of 5 stars

Great customer service

September 16, 2023
Unprompted review
Vodafone UK - Sutton logo

Reply from Vodafone UK - Sutton

Hey Reid,

Thanks for leaving a great review! If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW Twitter: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks,
Vodafone Social Media Team

Rated 4 out of 5 stars

Preordering iPhone 15

Sales Advisor Soraya was most helpful and answered all queries. The Vodafone system was quite slow so the process took longer than I would have liked to preorder IPhone 15.

September 16, 2023
Unprompted review
Vodafone UK - Sutton logo

Reply from Vodafone UK - Sutton

Hi Alanna, thanks for your lovely feedback for Soraya. It's always great to see when our team are able to help.
Thanks, The Vodafone Social Media Team

Rated 5 out of 5 stars

Awesome experience

Awesome experience. Soraya was great and her team

September 15, 2023
Unprompted review
Vodafone UK - Sutton logo

Reply from Vodafone UK - Sutton

Thanks for your fab feedback for Soraya.
All the best, The Vodafone Social Media Team

Rated 5 out of 5 stars

Great experience

Josh was great. Talked me through everything clearly and was really helpful throughout. Cannot fault my experience.

September 6, 2023
Unprompted review
Vodafone UK - Sutton logo

Reply from Vodafone UK - Sutton

Hi there,

Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or Twitter @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Warren delivered excellent service

September 7, 2023
Unprompted review
Vodafone UK - Sutton logo

Reply from Vodafone UK - Sutton

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I cannot say how brilliant Warren was…

Words can’t express how thankful I am with the help I receive from warren today / he fixed a serious email issue on my phone - with patience , time and a great deal of knowledge- thank you

August 29, 2023
Unprompted review
Vodafone UK - Sutton logo

Reply from Vodafone UK - Sutton

Hey Sue,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

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