I had a great experience with Warren at the Vodafone Sutton store. He was friendly, patient, and very professional throughout the whole process. He took the time to explain everything clearly, answere... See more
Company replied
Location
Switch location151 High Street, SM1 1JH Sutton, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We had a brilliant experience with Gregg at Vodafone. From start to finish, the customer service was outstanding. Gregg was incredibly knowledgeable and explained everything clearly, making sure we... See more
Company replied
Excellent service! The gentleman was very patient, polite, and helpful. He assisted us with everything we needed and explained everything very clearly. The company should be proud to have such a profe... See more
Company replied
"I had a fantastic experience with Greg today. They were incredibly knowledgeable about the different plans and devices available. Instead of pushing for the most expensive option, they took the time... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Sutton
Written by the company
Contact info
151 High Street, SM1 1JH, Sutton, United Kingdom
4.9
Excellent
241 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Plenty of staff
Plenty of staff. Helpful and knowledgeable staff member Josh. System was rather slow so everything took a while.
January 18, 2024
Unprompted review
Reply from Vodafone UK - Sutton
Hi Angela,
Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Jodh prvovided us with amazing servicr…
Jodh prvovided us with amazing servicr and wouof highly recimmend to anyone looking to get a new contract 10/10
January 17, 2024
Unprompted review
Reply from Vodafone UK - Sutton
Hi Tantica,
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Josh gave me brilliant service and we…
Josh gave me brilliant service and we very helpful wouod highly recommend tue sutton store
January 17, 2024
Unprompted review
Reply from Vodafone UK - Sutton
Hi Dan,
Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Great customer service in the Sutton…
Great customer service in the Sutton branch, Sabrina, Zoe & Josh were so helpful and knowledgeable….would definitely recommend a visit to there store to get a new / upgrade plan sorted
January 17, 2024
Unprompted review
Reply from Vodafone UK - Sutton
Hey,
Thanks so much for taking the time to share your feedback about your experience with Sabrina, Zoe and Josh! We're so glad you're satisfied with the service provided.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Super service From Josh and Fahd…
Super service From Josh and Fahd helping organising a new phone and a mobile package to suit me. Made life so easy!
January 16, 2024
Unprompted review
Reply from Vodafone UK - Sutton
Hi there,
Thanks for the 5 stars! We're so glad you had a great experience with Josh and Fahd.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
I went in to query my broadband and was…
I went in to query my broadband and was served by Zoe. She was very knowledgeable and knew the answer to all my questions. My usual store in Yorkshire always tells me to call up customer service but she really couldn't of been more helpful if she tried. Great service will definitely be back. Thank you so much zoe !!!
January 13, 2024
Unprompted review
Reply from Vodafone UK - Sutton
Hi Angela,
Thank you for your 5 star review regarding your experience with Zoe. We're glad you managed to get everything sorted!
If you need any help in the future, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Soraya
Excellent service from Soraya. She got me a great deal, she was so helpful, patient and helped me resolve a issue I had too so I left happy and stress free. Thank you again will be back soon! :)
January 12, 2024
Unprompted review
Reply from Vodafone UK - Sutton
Hey Maria,
Thank you for your feedback. We're so happy you had a great experience in store with Soraya.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Greg is the name of the specialist who…
Greg is the name of the specialist who assisted me today at Vodafone-Sutton. We had a good conversation while he was opening a new contract. The system was slow but good because I enjoyed my time at the shop. He is very professional and skilled at what he is doing. Greg is very welcoming and is ensuring I got the contract I wanted. I am happy to be with the Vodafone network, which deals with the UK's most reliable, sensible, helpful, value-for money and customer-oriented network. I highly recommend getting your contract at Vodafone-Sutton.
December 30, 2023
Unprompted review
Reply from Vodafone UK - Sutton
Hey Rolando,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Josh was brilliant and very helpful…
Josh was brilliant and very helpful explaining my new contract and giving the best deal ! Thank you
December 20, 2023
Unprompted review
Reply from Vodafone UK - Sutton
Hi Zaneta,
This is lovely feedback for Josh. Thanks for taking your time to share.
If you ever need any help, please reach out to us by dropping a message either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Thank you to Sabrina
I came in to store to seek help and advice about my plan as I was going over on my data each month. Sabrina was most helpful in offering me extra data to my plan and making sure it would be suitable for the amount I use it each month. I am confident I won't go over anymore. She was very knowledgeable and kind. Much better service than speaking to someone on the phone! Thank you
December 13, 2023
Unprompted review
Reply from Vodafone UK - Sutton
Hey Mariam,
Thanks for letting us know what an amazing job Sabrina did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
amazing service
amazing customer service from, Sabrina! Will definitely come again 10/10!!!!
December 16, 2023
Unprompted review
Reply from Vodafone UK - Sutton
Hi there,
Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Zoe and Sabrina helped me transfer my…
Zoe and Sabrina helped me transfer my data on my phone. I was worried as I was hacked but they reassured me. The energy in this team is very nice and welcoming.
Thank you Vodafone! Will recommend
November 15, 2023
Unprompted review
Reply from Vodafone UK - Sutton
Hi Reeta,
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
The staff is very cheerful and helpful
The staff is very cheerful and helpful. Kudos to Soraya,exceptional customer service, always smiling made everything easy for me left me with a positive impression.
November 13, 2023
Unprompted review
Reply from Vodafone UK - Sutton
Hey Prudance,
Thanks for letting us know what an amazing job Soraya did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Great service from Soraya
Great service from Soraya! Very happy with my phone :)
November 10, 2023
Unprompted review
Reply from Vodafone UK - Sutton
Hey Linda,
Thank you for reviewing and sharing your feedback for Soraya.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Soraya and Josh were amazing
Soraya and Josh were amazing. What a great team you have in Sutton
November 6, 2023
Unprompted review
Reply from Vodafone UK - Sutton
Hi Noreen,
What super feedback for Soraya and Josh! Thanks for taking the time to let us know - it's really appreciated. If you ever need further help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks again, Vodafone Social Media Team
Great service today from Soraya
Great service today from Soraya, thank you again! Choose the right place!
November 5, 2023
Unprompted review
Reply from Vodafone UK - Sutton
Hi Armando,
What super feedback for Soraya! Thanks for taking the time to let us know - it's really appreciated.
Thanks again, Vodafone Social Media Team
Great service from Soraya
Great service from Soraya! Will be back again soon!
November 5, 2023
Unprompted review
Reply from Vodafone UK - Sutton
Hi Fatjon,
It's great to see your kind words for Soraya. We really appreciate your feedback. If you ever need further help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Zoe was amazing so helpful!
Zoe was amazing so helpful!! Will always come back to see her so professional
November 3, 2023
Unprompted review
Reply from Vodafone UK - Sutton
Hey Meda,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Zoe was fantastic help an rep
Zoe was fantastic help an rep. Credit to get 😎😎
November 2, 2023
Unprompted review
Reply from Vodafone UK - Sutton
Hey Peter,
Thanks for letting us know what an amazing job Zoe did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Soraya
Soraya, really helped me out to get my products and definitely will perfer my friends to see her directly. Comparatively she had provided the best customer service. Really happy and satisfied :) She really deserves more than what she is. ✌🏻
October 30, 2023
Unprompted review
Reply from Vodafone UK - Sutton
Hi Karan. Thank you for your review for Soraya. It's always lovely to read such fabulous feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.