I had a great experience with Warren at the Vodafone Sutton store. He was friendly, patient, and very professional throughout the whole process. He took the time to explain everything clearly, answere... See more
Company replied
Location
Switch location151 High Street, SM1 1JH Sutton, GB
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Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Sutton
Written by the company
Contact info
151 High Street, SM1 1JH, Sutton, United Kingdom
4.9
Excellent
240 reviews
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Greg was really helpful with…
Greg was really helpful with everything!
Couldn’t recommend him highly enough!
February 14, 2026
Unprompted review
Reply from Vodafone UK - Sutton
Hey Antonio,
Thanks for the lovely review and fantastic support for Greg.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
very pleased with the service
very pleased with the service, Specially Thanks to Warren who made everything easy and smooth, A great customer service.
February 9, 2026
Unprompted review
Reply from Vodafone UK - Sutton
Hey there,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Warren.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great experience with Vodafone
Great experience with Vodafone. Mr. Warren was very helpful, professional, and patient. He made everything easy and clear, excellent service.
February 9, 2026
Unprompted review
Reply from Vodafone UK - Sutton
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Shazza is amazing
Shazza is amazing. patiently took the time to explain everything and walk me through the process a credit to the company and the only member of staff I will ever deal with the other staff are great but shazza makes it easy and flawless
February 7, 2026
Unprompted review
Reply from Vodafone UK - Sutton
Hey Scott,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Shannon has been very helpful and patient dealing with us. Very polite and I highly recommend her service. Very efficient.
Shannon has been very hepful and patient
February 3, 2026
Unprompted review
Reply from Vodafone UK - Sutton
Hey Jasmin,
Thanks for the lovely review and fantastic support for Shannon.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great customer service..easy setting up…
Great customer service..easy setting up new phone with new sim..a painless experience
January 30, 2026
Unprompted review
Reply from Vodafone UK - Sutton
Hey Leyla,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Fantastic customer service from…
Fantastic customer service from Ainsley. Thank you! 5 star :)
January 24, 2026
Unprompted review
Reply from Vodafone UK - Sutton
Hey James,
Thanks for the lovely review and fantastic support for Ainsley.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Service very good from Mahid.
January 14, 2026
Unprompted review
Reply from Vodafone UK - Sutton
Hey John,
Thanks for the lovely review and fantastic support for Mahid.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
“I had a very pleasant experience with…
“I had a very pleasant experience with Vodafone UK thanks to Warren. He helped me quickly with my issue and provided clear and effective solutions. He was extremely friendly, polite, and easy to communicate with, which made the whole interaction smooth and enjoyable. Thank you for the great support!”
January 9, 2026
Unprompted review
Reply from Vodafone UK - Sutton
Hey Mehelean,
Thanks for the lovely review and fantastic support for Warren.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Sutton
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Warren is an excellent salesman
Warren is an excellent salesman, very knowledgeable and patient (I had my four year old with me) highly recommend taking a contract out with Vodafone using Warren as a salesman
January 9, 2026
Unprompted review
Reply from Vodafone UK - Sutton
Hey Poppy,
Thanks for the lovely review and fantastic support for *AGENT NAME*.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Shannon gave excellent
Shannon gave excellent , expert advice when transferring data to a new phone.
Patient and professional service
Thank you
January 5, 2026
Unprompted review
Reply from Vodafone UK - Sutton
Hey Michele,
Thanks for the lovely review and fantastic support for Shannon.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Thank you warren for your amazing…
Thank you warren for your amazing service and for helping me with my phone. You have made things very easy for me.
December 27, 2025
Unprompted review
Reply from Vodafone UK - Sutton
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone
Thanks again,
Vodafone Social Media Team
I am very happy with warrens service he…
I am very happy with warrens service he helped me with my upgrade and set up my phone thank you
December 27, 2025
Unprompted review
Reply from Vodafone UK - Sutton
Hey Konstantin,
Thanks for the lovely review and fantastic support for Warrens.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Bad Customer Service
I had such a good experience with Vodafone at Sutton Surrey High Street on 12/12/25, very rare approach and customer service, this guy should be rewarded, very warm approach yet friendly and welcoming.
He told me that new iPhone will be waiting for me to pick up from 10:00 on 16/12/25 so, remembering my last experience I went there hoping to pick up new iPhone 15
I was exited collecting my new phone, at 17:05 when I entered to the shop I noticed 2 men sitting on the left looking directly into my eyes, they had company uniform on, I felt intimidated yet uncomfortable not to mention unwelcomed, no smile, not a word, just staring into my eyes.
I approach to a lady sitting on the right side first desk, I said that “I supposed to collect new phone on contract today but I didn’t get txt yet so I came to ask anyway”, she replied that “the most probably isn’t here yet, perhaps tomorrow” she also asked what sort of phone so I replied iPhone 15, then her colleague said “I think it came but we didn’t put it in the system yet, it takes only few minutes”, ok so when I came to the shop ladies were sitting, chatting, chilling, no clients they were looking after at the time, and they had no time, ok, happens I guess, sometimes you just want seat, then Chantel (as I’ve found out later) asked me about my first name, I replied, she went to the back room in the store and came back with a folder, while she was standing at the door and asking me out loud from a long distance “what is my surname?” I said “what about data protection? you can’t ask me for my full name on front of everyone in the shop” she came to the desk (few more customers came in at this moment, I pulled my wallet to prove my identity) then she was trying to explain that “she is making me a favour but as of mine attitude I’ll have to wait for txt like everybody else” I said “my attitude? you asking me for my full name on front of everybody woman, what attitude you talking about?”
At this point I decided to leave the shop at 17:10, this behaviour is highly unprofessional, disrespectful yet disgusting, I don’t know if want to do anything with Vodafone anymore, thinking abut cancelling this contract, that’s data protection breach attempt, this is illegal and should be reported to appropriate authorities.
At 17:15 I received txt that my phone is now ready to collect, I didn’t see that as I was driving home.
So new phone was in the shop, just behind the door, but as a punishment I’ll not be able to collect it at the moment.
So my old phone is about to die and I got no new phone, what a absurd.
December 16, 2025
Unprompted review
Reply from Vodafone UK - Sutton
Hey Jacek,
Thank you for taking the time to share your experience with us. We truly appreciate your positive comments about the service you received on 12/12/25, and we’re glad that our team member made such a great impression.
However, we’re very sorry to hear about your recent visit on 16/12/25 and the concerns you’ve raised. This is not the level of service we aim to provide, and we understand how frustrating and uncomfortable this situation must have been for you. Your feedback regarding professionalism, customer approach, and data protection is extremely important to us, and we take these matters very seriously. If you would like this to be raised as an official complaint, or if you want us to further investigate this for you, please come chat to my team on Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks,
Vodafone Social Media Team
Amazing help
December 11, 2025
Unprompted review
Reply from Vodafone UK - Sutton
Hey Doreen,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Great Service
I came into the Vodafone store and had an issue with my phone. I was served by Mahid and he fixed the issue for me and was very professional. Great Service!
December 9, 2025
Unprompted review
Reply from Vodafone UK - Sutton
Hey James,
Thanks for the lovely review and fantastic support for Mahid.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Vodafone Sutton store.
I have been a customer for over 15 years and know the staff in the Sutton store well.
I recently lost my phone and Zoe and her team were so kind and understanding when I went in, they couldn't do enough to help.
Zoe made sure that I left the store that day, with a new phone, a great black Friday deal on my contract and my device was set up and ready to use.
Such a great team providing an excellent service.
November 28, 2025
Unprompted review
Reply from Vodafone UK - Sutton
Hey Nicola,
Thanks for the lovely review and fantastic support for Zoe and her team.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team34482478
Greg is really helpful
Greg is really helpful. He explained very well. He's doing his job very amazing.
November 29, 2025
Unprompted review
Reply from Vodafone UK - Sutton
Hey there,
Thanks for the lovely review and fantastic support for Greg.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I had the best experience with Vodafone…
I had the best experience with Vodafone today getting my new phone.and the young lady that I was talking to I believe her name was Shannon really made me understand everything about my new phone and plan
November 23, 2025
Unprompted review
Reply from Vodafone UK - Sutton
Hey Dean,
Thanks for the lovely review and fantastic support for Shannon.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
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