I had a great experience with Warren at the Vodafone Sutton store. He was friendly, patient, and very professional throughout the whole process. He took the time to explain everything clearly, answere... See more
Company replied
Location
Switch location151 High Street, SM1 1JH Sutton, GB
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We had a brilliant experience with Gregg at Vodafone. From start to finish, the customer service was outstanding. Gregg was incredibly knowledgeable and explained everything clearly, making sure we... See more
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Excellent service! The gentleman was very patient, polite, and helpful. He assisted us with everything we needed and explained everything very clearly. The company should be proud to have such a profe... See more
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"I had a fantastic experience with Greg today. They were incredibly knowledgeable about the different plans and devices available. Instead of pushing for the most expensive option, they took the time... See more
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Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Sutton
Written by the company
Contact info
151 High Street, SM1 1JH, Sutton, United Kingdom
4.9
Excellent
240 reviews
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I had the best experience with Vodafone…
I had the best experience with Vodafone today getting my new phone.and the young lady that I was talking to I believe her name was Shannon really made me understand everything about my new phone and plan
November 23, 2025
Unprompted review
Reply from Vodafone UK - Sutton
Hey Dean,
Thanks for the lovely review and fantastic support for Shannon.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Satisfied
Mr. Mahid gave me very good service and I am very happy for today’s experience at shop.
November 18, 2025
Unprompted review
Reply from Vodafone UK - Sutton
Hi. We're so glad you had such a positive experience in our shop and that our service met your needs. We appreciate you taking the time to leave us this great feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great customer service
Great customer service, polite and helpful staff member (Ainsley).
November 15, 2025
Unprompted review
Reply from Vodafone UK - Sutton
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
The staff were very friendly
The staff were very friendly, they took their time to explain things to us.and made the got us the best deal, no pressure but very clear.
November 15, 2025
Unprompted review
Reply from Vodafone UK - Sutton
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Warren gave us a Wonderful service
Warren gave us a Wonderful service, very attentive.
November 15, 2025
Unprompted review
Reply from Vodafone UK - Sutton
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Warren was truly exceptional
Warren was truly exceptional; even though he didn't speak our language, he was very patient and helped us open a plan. I am very satisfied.
November 15, 2025
Unprompted review
Reply from Vodafone UK - Sutton
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Warren (Sutton store) was fantastic…
Warren (Sutton store) was fantastic helping me select a new iPhone and transferring my old phone to the new. I am very old fashioned when it comes to the cloud etc and Warren helped me greatly! I came in to the store with my young baby too and she was very happy in the store and Warren even took time to smile and wave at my baby to keep her entertained. Great experience for someone (me) who does not understand technology well!
November 11, 2025
Unprompted review
Reply from Vodafone UK - Sutton
We appreciate you taking the time to leave us such a wonderful review. We are so glad to hear you found our service helpful and efficient.
Thanks,
Vodafone Social Media Team
Ainsley
Ainsley, Nia, Greg, Zoe and Warren all delivered great service thank you guys !!!
November 8, 2025
Unprompted review
Reply from Vodafone UK - Sutton
Hi. We appreciate you taking the time to leave us such a wonderful review. We're so happy to hear that you received great service from our team! If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Warren was amazing!!!
November 7, 2025
Unprompted review
Reply from Vodafone UK - Sutton
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Very pleased with the service from…
Very pleased with the service from warren today
November 3, 2025
Unprompted review
Reply from Vodafone UK - Sutton
Hi. We're happy to hear about your positive experience. We appreciate your fantastic support. If needed, our team is available to assist you further. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Warren was very professional in giving…
Warren was very professional in giving me all the information i needed
October 25, 2025
Unprompted review
Reply from Vodafone UK - Sutton
Hi. We're happy to hear that the information provided was helpful and professional. Thank you for sharing your positive experience with us! If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
It was very easy to make the changes I…
It was very easy to make the changes I wanted. Very pleased with the package that was recommended by Warren.
Warren was very personable and built a really good rapport with me- he is definitely an asset to the company.
October 21, 2025
Unprompted review
Reply from Vodafone UK - Sutton
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Warren is the GOAT
I went in for an upgrade. Warren helped me a lot and was very nice, welcoming and made the whole process very smooth and easy.
Warren is the goat, appreciate it bro!
October 21, 2025
Unprompted review
Reply from Vodafone UK - Sutton
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Happy Customer
I popped into the Vodafone Store in (Sutton) today (16/10/2925) to enquire about a a "Gigi Cube" which for me would be suitable for the new address I would be moving to shortly.
I was assisted by a store advisor (Mahid) who was most helpful.
October 16, 2025
Unprompted review
Reply from Vodafone UK - Sutton
Hi Lorna. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Extremely helpful
I have had an on-going problem for several weeks that I have been unable to resolve and visited Vodafone Sutton and was extremely lucky to be helped an advisor called Mahid. He is extremely professional, helpful and showed extreme patience when dealing by with me. I cannot recommend him highly enough and Vodafone are very lucky to have him a their staff.
October 16, 2025
Unprompted review
Reply from Vodafone UK - Sutton
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Always looking after me
Always looking after me, A* service every time. Albert is the guy ⭐️⭐️
October 3, 2025
Unprompted review
Reply from Vodafone UK - Sutton
Hey Josh,
Thanks for the lovely review and fantastic support for Albert.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Warren was extremely helpful
Warren was extremely helpful, very pleasant and polite. He was extremely knowledgeable and great company while I came in to upgrade my phone. He spoke me through the entire process as we went
September 29, 2025
Unprompted review
Reply from Vodafone UK - Sutton
Hey Gary,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Great service from Warren
Great service from Warren, very informative and friendly.
September 29, 2025
Unprompted review
Reply from Vodafone UK - Sutton
Hey Shona,
Thanks for the lovely review and fantastic support for Warren.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
I went into the Vodafone shop in Sutton…
I went into the Vodafone shop in Sutton as my Samsung fold 6 phone had a faulty power on button. I sat down and the sales assistant didn't want to help me at all. I explained I had a faulty phone, when I handed it to her she started to go into the settings to perform a full factory reset. Thankfully I could see what she was doing and I stopped her. I explained it had a maintenance setting which meant a full reset wasn't nessasery. She looked at me like I was stupid and asked another female assistant who said the same thing. I asked if I could put it into maintenance mode anyway and if the engineer had to do a full reset then so be it. After all this she then tells me the phone is out of warranty. I explain it's only 6 months old but she insisted it's out of warranty. Could you imagine if she had reset my phone only then to be told they wouldn't deal with it!! OMG!!!! I explained Samsung give a two year warranty a d then she says it's because it was purchased online. No offer of a solution and I was told they wouldn't do anything. Well that's it for Vodafone, once my contract runs out, I'm done with them. I subsequently found out all I needed to do was ring Samsung and they send a courier to pick up and drop it back when it's fixed. If only the female sales assistant could have explained this instead of treating me so poorly, never again!
September 15, 2025
Unprompted review
Reply from Vodafone UK - Sutton
Hey Tim,
We sincerely apologize for the inconvenience caused by the actions of our store representatives. I’m glad to hear that you were able to resolve the issue directly with Samsung, though I’m unsure why our team was unable to assist with the repairs as well.
Providing seamless and reliable service is our top priority, and it’s clear we fell short in this instance. We truly appreciate your feedback and would like to investigate this further to ensure it doesn’t happen again.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Went into the Vodafone store to get…
Went into the Vodafone store to get advice for changing contracts. Greg was extremely helpful and explained everything very clearly!
September 20, 2025
Unprompted review
Reply from Vodafone UK - Sutton
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
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