Went into the Swansea Vodafone store with my mum who is a dinosaur when it comes to tech. We spoke to Ryan who really took the time to help my mum. He wasn't pushy, explained everything in a way that... See more
Company replied
Location
Switch location4 Union Street, SA1 3EE Swansea, GB
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Jacob was excellent, talked us through all the options and guided us through all the steps to have everything set up. Moving 2 contracts over took a while which is a Vodafone issue not his fault!
Company replied
The representative was pleasant. Gave as much information as he could and what we required. Answered all our queries efficiently. Ewan is a very good at his job and a very knowledgeable assistan... See more
Company replied
Great customer service from Katie in Vodafone Swansea store. Helped transfer my 3 account to a new mobile and assisted and advised with the setting up of home broadband contract. Very pleasant and i... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Swansea
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
4 Union Street, SA1 3EE, Swansea, United Kingdom
4.9
Excellent
252 reviews
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Ethan was very patient and very helpful…
Ethan was very patient and very helpful but credit assessment team were not as efficient as perhaps they should be
April 15, 2024
Unprompted review
Reply from Vodafone UK - Swansea
Hi Christopher. Thank you for your review for Ethan. Minus your concerns regarding our Credit Assessment team, it's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Katie was exceptionally helpful this…
Katie was exceptionally helpful this afternoon.She was very professional as she guided me through the process of changing phones. Katie was also prepared to stay well after her finishing time to ensure my new phone was up and running. Thank you
April 13, 2024
Unprompted review
Reply from Vodafone UK - Swansea
Hi Kerry,
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Reply from Vodafone UK - Swansea
Hi Clare. Thank you for your review for Ethan. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Maddie was amazing thank you for your…
Maddie was amazing thank you for your help
March 17, 2024
Unprompted review
Reply from Vodafone UK - Swansea
Hi Leah,
Thank you for your review and feedback for Maddie. This is great to hear.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Glad to be back with Vodafone
Aside from the excellent phone service, the staff are wonderful! Josh was both knowledgeable and helpful. Wonderful service and would highly recommend
March 10, 2024
Unprompted review
Reply from Vodafone UK - Swansea
Hi Jonny,
Thanks so much for taking the time to share your feedback with us. We're delighted you had a 5 star experience.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Excellent customer service
Was served by Katie who did a brilliant job helping with a difficult question. Thanks Katie - will recommend Vodafone to all friends and family.
March 9, 2024
Unprompted review
Reply from Vodafone UK - Swansea
Hey there Ian,
Thank you for your review. We're so glad to hear you had such a great experience with Katie.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Katie was super helpful
Katie was super helpful, very patient with us and we came away from the shop very happy with the service she provided.
March 9, 2024
Unprompted review
Reply from Vodafone UK - Swansea
This is great to see TC. It's always good to read such complimentary feedback.
Thanks, The Vodafone Social Media Team
I felt welcome
I felt welcome, got good advice and resolved any issue I had. I have now upgraded my contract thanks to all the efficient customer service.
March 6, 2024
Unprompted review
Reply from Vodafone UK - Swansea
Hi Desmond,
Thanks for your 5-star review and feedback for our store. We appreciate this feedback. If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Kayleigh Williams and Jacob K were…
Kayleigh Williams and Jacob K were extremely helpful and lovely. Best deals thanks xx x x xx x x x
March 2, 2024
Unprompted review
Reply from Vodafone UK - Swansea
Hey Jo,
Thanks for letting us know what an amazing job both Kayleigh and Jacob did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Josh gave me great service
Josh gave me great service. Explained everything very clearly and was extremely helpful.
February 18, 2024
Unprompted review
Reply from Vodafone UK - Swansea
Hi John,
We're so happy that Josh provided such great customer service.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Upgrade day
Took a long time at store today due to system errors but the sales advisor was so appologetic, it was eventful but we had a laugh. Thanks Kayleigh you were a star
February 16, 2024
Unprompted review
Reply from Vodafone UK - Swansea
Hey,
I'm sorry to hear your journey was a bumpy start, but I'm glad Kayleigh shone during your visit.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Ethan has been so helpful and we are…
Ethan has been so helpful and we are delighted with the outcome. Thank you so much. He is a credit to your organization.
February 14, 2024
Unprompted review
Reply from Vodafone UK - Swansea
Hi Fiona,
Thank you for your review and feedback. It's great to hear about your recent experience.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Having being served by Katie & Kayleigh whose help was fantastic and very professional …
Having being served by Katie & Kayleigh their
February 5, 2024
Unprompted review
Reply from Vodafone UK - Swansea
Hi Gary,
It's great to hear your feedback for Katie and Kayleigh. Thanks for taking the time to review.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Katie was great and helped a lot
February 4, 2024
Unprompted review
Reply from Vodafone UK - Swansea
Hi Denys,
Thanks for taking the time to leave us a review, and share this great feedback for Katie.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Katie was great help
February 4, 2024
Unprompted review
Reply from Vodafone UK - Swansea
Hi Rich,
Thank you for your review and feedback for Katie, this is great to hear!
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
The staff member Madeleine was great…
The staff member Madeleine was great help and really friendly.
February 3, 2024
Unprompted review
Reply from Vodafone UK - Swansea
Hi Michael. Thank you for your review for Madeleine. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Fantastic service from Josh in the…
Fantastic service from Josh in the Swansea store
December 27, 2023
Unprompted review
Reply from Vodafone UK - Swansea
Hey Wendy,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Katie was very easy to talk too and was…
Katie was very easy to talk too and was very helpful.
She was competent and knew exactly what she was doing to accommodate my needs.
December 26, 2023
Unprompted review
Reply from Vodafone UK - Swansea
Hey Sydney,
Thanks for the lovely review and fantastic support for Katie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Great thankyou
December 23, 2023
Unprompted review
Reply from Vodafone UK - Swansea
Thank you for your great review. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thank you,
Vodafone Social Media Team
Thank you
Katie was amazing. So so helpful and made me feel at ease. I'm so happy.
Ethan was fab too, sorting out my broadband deal and my daughter's new phone. So so appreciative.
November 25, 2023
Unprompted review
Reply from Vodafone UK - Swansea
Hey Katie, Thanks for your awesome feedback. It's great to see we were able to help with your deals. I Hope you're daughter's loving her new phone.
Thanks, The Vodafone Social Media team
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