Went into the Swansea Vodafone store with my mum who is a dinosaur when it comes to tech. We spoke to Ryan who really took the time to help my mum. He wasn't pushy, explained everything in a way that... See more
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Location
Switch location4 Union Street, SA1 3EE Swansea, GB
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Jacob was excellent, talked us through all the options and guided us through all the steps to have everything set up. Moving 2 contracts over took a while which is a Vodafone issue not his fault!
Company replied
The representative was pleasant. Gave as much information as he could and what we required. Answered all our queries efficiently. Ewan is a very good at his job and a very knowledgeable assistan... See more
Company replied
Great customer service from Katie in Vodafone Swansea store. Helped transfer my 3 account to a new mobile and assisted and advised with the setting up of home broadband contract. Very pleasant and i... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Swansea
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
4 Union Street, SA1 3EE, Swansea, United Kingdom
4.9
Excellent
252 reviews
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Katie is the best!
Katie made our experience one that has changed our view on Vodafone which I thought impossible as Vodafone has let us down so many times, when she said she was going to fix our issues and save us money I definitely thought here we go but nope she saved us a good few quid on our bill and fixed all our issues while also having an amazing chat and making us laugh the entire time. Definitely will be returning to the Swansea store again instead of ringing the useless call centres or doing the very long and taxing online chat. Thank you so much Katie!
March 28, 2026
Unprompted review
Reply from Vodafone UK - Swansea
Hey Katerina,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Vodafone
Great advice around options, really clear and ended up with a much better option than I’d expected.
Been going back to the Vodafone shop for years and they’ve always been great.
March 21, 2026
Unprompted review
Reply from Vodafone UK - Swansea
Hey Dave,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Katie
Katie
This person was most helpful and credit to the Vodaphone shop in Swansea.
March 20, 2026
Unprompted review
Reply from Vodafone UK - Swansea
Hey Stephen,
Thanks for the lovely review and fantastic support for Katie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Katie in Swansea was amazing and sorted…
Katie in Swansea was amazing and sorted out everything that had been an issue with an old supplier. Moved everything across, perfect plans for multiple devices and was an absolute legend whilst doing it.
March 14, 2026
Unprompted review
Reply from Vodafone UK - Swansea
Hey Graham,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Katie
Katie. Went over all the possible plan renewals and I agreed on a new plan and also phone along with an iPad. Katie was very helpful and professional along with being a cheerful lady.
March 13, 2026
Unprompted review
Reply from Vodafone UK - Swansea
Hey David,
Thanks for the lovely review and fantastic support for Katie.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Mobile Broadband
It was a good experience not to long in the shop everything explained and a reasonable price
February 26, 2026
Unprompted review
Reply from Vodafone UK - Swansea
Hey Michael,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
I was served by Ethan
I was served by Ethan, excellent customer service, clear and, precise and made sure I understood everything on my new broadband upgrade. Great I now have faster speeds as I work remotely so I can deliver faster and more efficiently. Thank you Ethan you went above & beyond the call of duty for Vodafone exceptional customer service.
March 6, 2026
Unprompted review
Reply from Vodafone UK - Swansea
Hey Shan,
Thanks for the lovely review and fantastic support for Ethan and team.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Katie was fab !!
Katie was fab !!! So helpful and explained everything so clearly. Gave brilliant advise and will definitely be back to see her when my upgrade is due
March 7, 2026
Unprompted review
Reply from Vodafone UK - Swansea
Hey Catrin,
Thanks for the lovely review and fantastic support for Katie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Joey knew immediately what the problem…
Joey knew immediately what the problem was with my phone, an app had taken over the screen and put all apps in alphabetical order! After a few clicks Joey had solved the problem and deleted the nasty apps that had caused tge problem. Also sorted out my Broadband subscription. Thankyou, great service.
March 2, 2026
Unprompted review
Reply from Vodafone UK - Swansea
Hey Sally-Anne,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Great Customer Service
We were served by Rowan at the Swansea Vodaphone branch with regards to upgrading our phones. Rowan was friendly, helpful, polite knowledgeable and professionally. He made the experience very easy and smooth.
March 4, 2026
Unprompted review
Reply from Vodafone UK - Swansea
Hey,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Great service
I recently visited the Vodafone branch in Swansea and had a really positive experience. I was professionally assisted by Joey and Hussam, who were both friendly, knowledgeable, and extremely patient throughout the whole process. They took the time to clearly explain my options and made sure everything was set up perfectly before I left.
It’s great to receive such excellent customer service — both Joey and Hussam made the visit smooth, stress-free, and genuinely pleasant. A big thank you to them for their professionalism and outstanding support. Highly recommended!
March 4, 2026
Unprompted review
Reply from Vodafone UK - Swansea
Hey Aleksandrs,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Thank you Maddie
I have always had excellent service from Vodafone staff in Swansea and Maddie was absolutely superb. I am not very confident with technology but Maddie explained everything very clearly. She was extremely helpful, empathetic, humorous and engaging. A real credit to the company.
March 1, 2026
Unprompted review
Reply from Vodafone UK - Swansea
Hey Dave,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Really positive experience
Had a really positive experience in Vodafone Swansea. Purchased a Google phone via telephone with Vodafone and realised a few days later that Apple iPhone is still the best route for my business. The team were extremely understanding, helpful, and looked at all our options. Katie was absolutely brilliant , returning the phone and seeking the best price for an alternative iPhone. She was very understanding of us and helpful. Professional, humoured & most importantly kind. Thank you for the exceptional service!
February 28, 2026
Unprompted review
Reply from Vodafone UK - Swansea
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Hussein was extremely helpful and…
Hussein was extremely helpful and couldn’t do enough for us! Highly recommended!
February 18, 2026
Unprompted review
Reply from Vodafone UK - Swansea
Hey Aimee,
Thanks for the lovely review and fantastic support for Hussein.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Joey was awesome
Joey was awesome. Got me an amazing deal when upgrading my phone. Really quickly done too. Great experience.
February 14, 2026
Unprompted review
Reply from Vodafone UK - Swansea
Hey Ifan,
Thanks for the lovely review and fantastic support for Joey.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Good service experience
I was assisted by Hussein in purchasing a new phone and upgrading my broadband deal. He was very helpful and friendly.
February 9, 2026
Unprompted review
Reply from Vodafone UK - Swansea
Hey Martin,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Phone upgrade
Maddie was superb, very knowledgeable & professional, excellent customer service, thank you.🤩
February 7, 2026
Unprompted review
Reply from Vodafone UK - Swansea
Hey Claire,
Thanks for the lovely review and fantastic support for Maddie.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Thank You Katie in Swansea for helping…
Thank You Katie in Swansea for helping my son with his first watch and phone! Excellent service
February 7, 2026
Unprompted review
Reply from Vodafone UK - Swansea
Hey Mia,
Thanks for the lovely review and fantastic support for Katie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Maddie was really helpful and made…
Maddie was really helpful and made everything straight forward and easy for me to understand. She’s found me a better plan while helping me with my original query and shown me deals I can benefit from. So lovely, very grateful!
February 7, 2026
Unprompted review
Reply from Vodafone UK - Swansea
Hey Jemima,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Katie
Katie
Very helpful making it an easy experince for me. Lovely lady xx
February 4, 2026
Unprompted review
Reply from Vodafone UK - Swansea
Hey Jane,
Thanks for the lovely review and fantastic support for Katie.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
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