Went into the Swansea Vodafone store with my mum who is a dinosaur when it comes to tech. We spoke to Ryan who really took the time to help my mum. He wasn't pushy, explained everything in a way that... See more
Company replied
Location
Switch location4 Union Street, SA1 3EE Swansea, GB
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Jacob was excellent, talked us through all the options and guided us through all the steps to have everything set up. Moving 2 contracts over took a while which is a Vodafone issue not his fault!
Company replied
The representative was pleasant. Gave as much information as he could and what we required. Answered all our queries efficiently. Ewan is a very good at his job and a very knowledgeable assistan... See more
Company replied
Great customer service from Katie in Vodafone Swansea store. Helped transfer my 3 account to a new mobile and assisted and advised with the setting up of home broadband contract. Very pleasant and i... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Swansea
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
4 Union Street, SA1 3EE, Swansea, United Kingdom
4.9
Excellent
252 reviews
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Ethan L went above and beyond to help us
November 15, 2025
Unprompted review
Reply from Vodafone UK - Swansea
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Ethan was so friendly and helpful with…
Ethan was so friendly and helpful with a long list i needed help with. He went above and betond to ensure everything i needed and wanted was met. I am 100% happy with the service provided.
November 15, 2025
Unprompted review
Reply from Vodafone UK - Swansea
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Katie Jones has been fantastic
Katie Jones has been fantastic
So helpful and knowledgable an asset to your organisation 5⭐️
November 12, 2025
Unprompted review
Reply from Vodafone UK - Swansea
We're so happy to hear that you received such great service! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Katie was very helpful and set up…
Katie was very helpful and set up cheaper contracts for both myself and my partner as well as new broadband for the house. She took time to explain everything, listen to what we wanted and was friendly and helpful.
November 1, 2025
Unprompted review
Reply from Vodafone UK - Swansea
Hi. We're happy to hear that you found our employee helpful. It's great to know they explained everything clearly while setting up your contracts and broadband. We appreciate your positive feedback! If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Rowan was absolutely fantastic
Rowan was absolutely fantastic - so very patient, informative & couldn't help me anymore than he did - he is a credit to the store - Ewan was also fantastic - many thanks to these 2 lads
October 30, 2025
Unprompted review
Reply from Vodafone UK - Swansea
Hi. We're happy to hear that you had such a positive experience. We appreciate your kind words regarding the team members' patience and helpfulness. Thank you for your feedback! If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Had an amazing experience to day with…
Had an amazing experience to day with both Katie, Jakub (particularly jakub)while ordering 3 news phones and switching to broadband. Would highly recommend anyone to use them in store for any of their needs ⭐️⭐️⭐️⭐️⭐️
October 28, 2025
Unprompted review
Reply from Vodafone UK - Swansea
Hi. We're happy to hear that you had such a positive experience while ordering new phones and switching to broadband. We appreciate your high recommendation and thank you for your feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Ethan L was a real gentleman and helped…
Ethan L was a real gentleman and helped me thoroughly, great experience and helped me greatly thank you
October 26, 2025
Unprompted review
Reply from Vodafone UK - Swansea
Hi. We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us; it's great to hear you were helped so thoroughly. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Katie was very helpful and honest and…
Katie was very helpful and honest and fast, we had really nice friendly conversations while going through the process of getting a new phone
October 24, 2025
Unprompted review
Reply from Vodafone UK - Swansea
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Very friendly staff
Very friendly staff - been coming here for years and everyone is always more than happy to help - Ethan C dealt with my upgrade enquiry and could not recommend him enough 🤘
October 16, 2025
Unprompted review
Reply from Vodafone UK - Swansea
Hi Jake. Thank you for your review for Ethan C. It's always lovely to read great feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Katie was amazing
Katie was amazing, so professional and informative.lovely disposition a real credit to your company.
October 15, 2025
Unprompted review
Reply from Vodafone UK - Swansea
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Fantastic customer service by Katie
Fantastic customer service by Katie. Sorted both our daughter on a new contract and upgraded our existing contract. ⭐️
October 11, 2025
Unprompted review
Reply from Vodafone UK - Swansea
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Excellent service from Gary
Excellent service from Gary. He could not have been more helpful. Very efficient and pleasant. I can not fault the service I have received and recommend wholeheartedly.
October 8, 2025
Unprompted review
Reply from Vodafone UK - Swansea
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Katie was amazing as always definitely…
Katie was amazing as always definitely deserves loads of recognition!!! She a star!
October 6, 2025
Unprompted review
Reply from Vodafone UK - Swansea
Hey Dan,
Thanks for the lovely review and fantastic support for Katie.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Katie from Swansea
Katie from Swansea, fantastic, speedy efficient and very personable
October 4, 2025
Unprompted review
Reply from Vodafone UK - Swansea
Hey Bender,
Thanks for the lovely review and fantastic support for Katie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Fantastic service
Fantastic service! Walked into the Swansea store looking for a deal on a new phone. Spoke to one of the guys working there, Rowan, who was brilliant from start to finish! Very professional, friendly and knowledgable! Easy to talk to and got a sale agreed in minutes! Highly recommend!!
September 15, 2025
Unprompted review
Reply from Vodafone UK - Swansea
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Josh in the Swansea store was amazing…
Josh in the Swansea store was amazing and really helped me with my contract, he was easy to talk to and give me different options.
September 6, 2025
Unprompted review
Reply from Vodafone UK - Swansea
We're glad you enjoyed your experience. It's great to know that our team member was helpful. Thank you for your positive feedback!
Thanks,
Vodafone Social Media Team
Vodafone avoid please avoid
have recently had letters from Vodafone saying that I have a device plan with them and they even took money from my account as a direct debit. I was previously with them years ago and left. When I contacted them the device plan no don’t exist and there was no account in my name with them. After investigating they said it was their error and the matter was closed. Since then I keep getting threatening letters saying I ow money and they will report me and pass on my details to a debt collector agency. Since then after numerous attempts and telephone conversations they emailed me and said them matter was resolved and there is no account or outstanding money owing.
Today 04/09/2025 I have received a letter saying that my details have been passed onto a debt collector agency where if I don’t pay the outstanding balance this will be passed onto to my credit report and a default will put against my name.
I feel utterly disgusted and disappointed I honestly thought this was resolved. Vodafone I am taking this matter further
Been in touch with this debt collection agency ZINC credit management my details are now with them and they want funds from me when I don’t ow any and if not payed this will go against me I really 🤔 feel like despite all the evidence I have Vodafone still insist on not resolving the issue issues I will have no option but to contract the financial ombudsman
September 5, 2025
Unprompted review
Reply from Vodafone UK - Swansea
We value your feedback. I sincerely apologize for the difficulties you have encountered with our service, and I truly regret the inconvenience caused. If you would like this to be raised as an official complaint, and you have already spoken to the Teams but not received the resolution you were looking for, please come chat to my team on Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Vodafone Social Media Team
amazing customer service
amazing customer service, would 100% recommend
August 30, 2025
Unprompted review
Reply from Vodafone UK - Swansea
We're so happy to hear that you received such great service! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Thank you Josh and good luck!
Josh helped us out so much today. His knowledge and friendliness were the best. Thank you!
August 29, 2025
Unprompted review
Reply from Vodafone UK - Swansea
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Extremely helpful and polite staff
I came into the Swansea Vodafone shop and Josh and Maddie were SO helpful to both myself and my Mum. We bought 2 new contracts and had 2 new phones. Not only did Josh and Maddie help us choose the best phone for us and sort out the transfer of all our data, they helped both of us to sign in (and change passwords where needed) to our apps/emails on our new phones.
August 19, 2025
Unprompted review
Reply from Vodafone UK - Swansea
Hey Kathryn,
Thanks for the lovely review and fantastic support for Josh and Maddie.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
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