Vodafone UK - Tonbridge Reviews 

274
TrustScore 5 out of 5

4.9

52 High street, TN9 1EH Tonbridge, GB


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Rated 5 out of 5 stars

Jordan was a great help! One of our phones became faulty over the Xmas / New Year period and he helped us to make an informed decision about an upgrade. He walked us through various monthly payme... See more

Company replied

Rated 5 out of 5 stars

Jordan was very helpful and managed to instantly detect a problem in settings. I had been talking to a customer service advisor from 3 network who wasn’t able to help and said for me to go into the Vo... See more

Company replied

Rated 5 out of 5 stars

I bought a new iPhone yesterday and it was a really smooth hassle free service . Jordan was excellent and really friendly and helpful . 5 star service and also helped me half my payment plan . Excelle... See more

Company replied

Rated 5 out of 5 stars

I was served by Louise from the Tonbridge store. She was so efficient and friendly. She got me a great deal, was knowledgeable, friendly and professional throughout the whole interaction. Great servic... See more

Company replied


Company details


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  • 52 High street, TN9 1EH, Tonbridge, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

274 reviews

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4.9

All reviews

(274)

42,456 reviews in the last 12 months

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Rated 5 out of 5 stars

Diogo was very helpful and helped save…

Diogo was very helpful and helped save me money

March 22, 2025
Unprompted review
Vodafone UK - Tonbridge logo

Reply from Vodafone UK - Tonbridge

Hello Michelle,

That’s great to hear! Thanks for the review.

If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Fantastic help and support from Jordan…

Fantastic help and support from Jordan in the Tonbridge office

March 21, 2025
Unprompted review
Vodafone UK - Tonbridge logo

Reply from Vodafone UK - Tonbridge

Hi Alison,

Thank you for your review. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jordan was amazing and had a great…

Jordan was amazing and had a great laugh with him!

March 19, 2025
Unprompted review
Vodafone UK - Tonbridge logo

Reply from Vodafone UK - Tonbridge

Hi Mark,

Thanks for your review for Jordan. We appreciate your support. We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

All the best,
Vodafone Social Media team

Rated 5 out of 5 stars

I found Diogo and Jordan very helpful…

I found Diogo and Jordan very helpful to the older generation. They were very patient and understanding. Would recommend both of them

March 10, 2025
Unprompted review
Vodafone UK - Tonbridge logo

Reply from Vodafone UK - Tonbridge

Hi Mory,

Thank you for your review. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jordan was a great help with my data…

Jordan was a great help with my data transfer!

February 26, 2025
Unprompted review
Vodafone UK - Tonbridge logo

Reply from Vodafone UK - Tonbridge

Hello, Sonia,

This is lovely to hear! Thanks for the review.

If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Thank you for your help today

Thank you for your help today, you have really helped Christina to sort out her phone after she has lost her partner. Its such a relief for her to get this sorted.

February 25, 2025
Unprompted review
Vodafone UK - Tonbridge logo

Reply from Vodafone UK - Tonbridge

Hi C Parks,

Thank you for taking the time to review.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Great service from Jordan

Great service from Jordan. Went in for an upgrade and it was a quick and painless process! Top guy!

February 24, 2025
Unprompted review
Vodafone UK - Tonbridge logo

Reply from Vodafone UK - Tonbridge

Hi Eric. Thank you for your review for Jordan. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Diogo was very good service and very…

Diogo was very good service and very good knowledge of the products

Patient and helpful

February 22, 2025
Unprompted review
Vodafone UK - Tonbridge logo

Reply from Vodafone UK - Tonbridge

Hey Angie,

This is fantastic to hear that Diogo delivered great service! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jess is such a great help and such a…

Jess is such a great help and such a superb asset to Vodafone. Would recommend 100%

February 21, 2025
Unprompted review
Vodafone UK - Tonbridge logo

Reply from Vodafone UK - Tonbridge

Hey Darren,

Thanks for letting us know what an amazing job Jess did at getting everything sorted for you!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Diogo done an amazing job very helpful

Diogo done an amazing job very helpful

February 18, 2025
Unprompted review
Vodafone UK - Tonbridge logo

Reply from Vodafone UK - Tonbridge

Hi Mike,

Thank you for your review for Diogo. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.

Thanks again, 
Vodafone Social Media Team

Rated 5 out of 5 stars

Awesome and efficient 5 star service

February 15, 2025
Unprompted review
Vodafone UK - Tonbridge logo

Reply from Vodafone UK - Tonbridge

Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Diogo was very helpful and new his…

Diogo was very helpful and new his stuff.

February 3, 2025
Unprompted review
Vodafone UK - Tonbridge logo

Reply from Vodafone UK - Tonbridge

Hi Simon. Thank you for your review for Diogo. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Dan was very helpful and supportive

Dan was very helpful and supportive. Thanks for his time, he's great!

January 31, 2025
Unprompted review
Vodafone UK - Tonbridge logo

Reply from Vodafone UK - Tonbridge

Thank you for your support and feedback.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Amazing service from Jess in store…

Amazing service from Jess in store today. Answered all my questions promptly and in depth

January 31, 2025
Unprompted review
Vodafone UK - Tonbridge logo

Reply from Vodafone UK - Tonbridge

Hi Paul,

Thank you for your review. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Dan was so helpful in supporting us…

Dan was so helpful in supporting us when getting new phones, I would definitely recommend!

January 30, 2025
Unprompted review
Vodafone UK - Tonbridge logo

Reply from Vodafone UK - Tonbridge

Hi Warren,

What super feedback for Dan! Thanks for taking the time to let us know. If you ever need help again, don't hesitate to pop our team a message on:

Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Dan was superb and very patient

Dan was superb and very patient. He is super helpful!

January 30, 2025
Unprompted review
Vodafone UK - Tonbridge logo

Reply from Vodafone UK - Tonbridge

Thanks for brilliant review for Dan! If you ever need help again, don't hesitate to pop our team a message on:

Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Dan was so patient

Dan was so patient, kind, helpful and understanding, thank you so much!

December 31, 2024
Unprompted review
Vodafone UK - Tonbridge logo

Reply from Vodafone UK - Tonbridge

Hey Mary,

This is really great to hear, thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Dan was so considerate and supportive

Dan was so considerate and supportive, really appreciate his help :)

December 24, 2024
Unprompted review
Vodafone UK - Tonbridge logo

Reply from Vodafone UK - Tonbridge

Hi Caroline,

Thanks for taking the time to share such a lovely review. If you ever need more help, don't hesitate to pop our team a message on:

Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Great service from jess in the…

Great service from jess in the Tonbridge store. Would highly recommend

December 21, 2024
Unprompted review
Vodafone UK - Tonbridge logo

Reply from Vodafone UK - Tonbridge

Hi Kim,

Thank you for your review. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service from Jess in tonbridge…

Great service from Jess in tonbridge store. Sorted all my problems and would highly recommend

December 9, 2024
Unprompted review
Vodafone UK - Tonbridge logo

Reply from Vodafone UK - Tonbridge

Hello, Wendy,

Thanks for writing a review and recommendation. It's wonderful that you received a great experience with Jess, it's certainly what we like to hear!

If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

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