Diana was amazing from start to finish, she explained everything clearly. Really couldnt have asked for better service. Then when collecting my phone, Elise helped me out , very pleasant. Amazing ser... See more
Company replied
Location
Switch locationUnit 4 , The Shire Shopping Centre, BA14 8AT Trowbridge, GB
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See what reviewers are saying
Diana was very polite and extremely helpful with me today. She has saved me money on my sim contract and explained to me the benefits of having global roaming added onto my account, meaning I can now... See more
Company replied
Dylan in the Trowbridge store was fantastic and guided me through the 'hassle' of purchasing a new phone. Being a dinosaur, this was very much appreciated. I have always been a Vodaphone customer sinc... See more
Company replied
Colin has been incredible to deal with! I got myself in a bit of a pickle so came into store for some help. Colin was reassuring, knowledgeable and managed to help get everything sorted for me. 10/10... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Trowbridge
Written by the company
Contact info
Unit 4 , The Shire Shopping Centre, BA14 8AT, Trowbridge, United Kingdom
4.9
Excellent
259 reviews
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Excellent service from Vodafone
Georgia was superbly professional and helpful, this was a really easy experience. Thank you.
May 10, 2025
Unprompted review
Reply from Vodafone UK - Trowbridge
Hey Jon,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Wesley was very helpful and…
Wesley was very helpful and informative. We were given all the information we needed and no over zealous selling of unnecessary products
May 10, 2025
Unprompted review
Reply from Vodafone UK - Trowbridge
Hey Diane,
Thanks for the lovely review and fantastic support for Wesley.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
We had an amazing experience at…
We had an amazing experience at Vodafone today. They were very helpful with our variety of upgrades. Wes was very helpful with organising everything
May 3, 2025
Unprompted review
Reply from Vodafone UK - Trowbridge
Hey Gareth,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Wes was extremely helpful and met all…
Wes was extremely helpful and met all our needs and answered all questions that we put to him satisfactorily. I look forward to his help in future when required. He made a potentially stressful day much easier.
April 8, 2025
Unprompted review
Reply from Vodafone UK - Trowbridge
Hey Martin,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Brad in Vodafone Trowbridge was amazing…
Brad in Vodafone Trowbridge was amazing at with my phone upgrade in explaining everything thoroughly. 5 stars!
April 7, 2025
Unprompted review
Reply from Vodafone UK - Trowbridge
Hey Alison,
Thanks for the lovely review and fantastic support for Brad.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Excellent service from Dylan
Excellent service from Dylan. Helped me with upgrading my new phone swiftly.
April 3, 2025
Unprompted review
Reply from Vodafone UK - Trowbridge
Hey Tim,
Thanks for the lovely review and fantastic support for Dylan.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Had a fantastic,easy transfer to my new…
Had a fantastic,easy transfer to my new phone today, Brad was very helpful and was a simple upgrade in the end, very happy!
April 2, 2025
Unprompted review
Reply from Vodafone UK - Trowbridge
Hey Chris,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Brad has been fabulous today
Brad has been fabulous today, explained everything in detail. I'm really happy with my experience in your Trowbridge store today. Thanks Brad 5 * from Me.
March 31, 2025
Unprompted review
Reply from Vodafone UK - Trowbridge
Hey Tracy,
This is fantastic to hear! We really appreciate the feedback. Thank you for showing such support for Brad.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Excellent service from Wes and Kamil.
Excellent service from Wes and Kamil.
March 29, 2025
Unprompted review
Reply from Vodafone UK - Trowbridge
Hey Sally,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Super service
Super service. Brad dealt with my purchase very professionally with all details explained clearly for me to understand.
March 15, 2025
Unprompted review
Reply from Vodafone UK - Trowbridge
Hi Anthony,
Thanks for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Georgia was great
Georgia was great, set up the phone, data transfer the lot. Made a techno phob like me feel so much better
March 12, 2025
Unprompted review
Reply from Vodafone UK - Trowbridge
Hi Karen,
Thanks a lot for the insightful feedback for Georgia, it's really appreciated.
If you ever need help again, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Great advice and knowledge
Great advice and knowledge, Dylan was very helpful
March 11, 2025
Unprompted review
Reply from Vodafone UK - Trowbridge
Hi Shirley,
Thank you for your review for Dylan. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at https://vodafone.uk/2Fpnah2, X at https://vodafone.uk/3LXh2xl, or Instagram: https://vodafone.uk/4aaUP8d, we'd be happy to help.
Thanks again,
Vodafone Social Media Team
We came in to your store at Trowbridge
We came in to your store at Trowbridge, and were served by Brad and he was fantastic with his help, a very polite and helpful young man, I would definitely recommend Them and him. Great service!
March 10, 2025
Unprompted review
Reply from Vodafone UK - Trowbridge
Hi there,
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Excellent service by Georgia
Excellent service by Georgia, prompt efficient and pleasant experience and very knowledgeable ,I will stay with Vodafone as their staff deliver a proper service .
February 26, 2025
Unprompted review
Reply from Vodafone UK - Trowbridge
Hi Mrs Kingston,
We really appreciate your wonderful feedback on Georgia, thank you! If you ever need help again, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Went into Vodafone store to have data…
Went into Vodafone store to have data transferred on to new phone. Brad was really helpful and great with my phones. Trowbridge Vodafone is great!
February 26, 2025
Unprompted review
Reply from Vodafone UK - Trowbridge
Hello,
It's great to hear about the positive experience which you've had with Brad. Thanks for taking the time to write in a review about the service you received.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Turning a lost iphone15 into a 16!
Just been sorting out my lost iPhone15; and Wes in the Marlborough shop clearly explained my options, and then efficiently implemented my decision to purchase a new iphone16. Which is now working perfectly. Always good when you find real customer service.
February 18, 2025
Unprompted review
Reply from Vodafone UK - Trowbridge
Hi Iain,
Thanks for your review for Wes. This is great feedback and we appreciate your support. We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Kamil was very good and friendly!
February 2, 2025
Unprompted review
Reply from Vodafone UK - Trowbridge
Hi Jasmine,
Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks again,
Vodafone Social Media Team
Customer service is the points that I’ve ever dealt with in over 20 years dealing with mobile telephone companies
Customer service is probably the most expensive mini company I’ve been with over 20 years. I certainly would use them again very disappointed.
January 19, 2025
Unprompted review
Reply from Vodafone UK - Trowbridge
Hello, Paul,
We're sorry to hear that you feel this way. We appreciate you taking the time to provide feedback, as we're always looking for ways to improve and be better for our customers.
Thanks,
Vodafone Social Media Team
Getting a new phone
Wes ..excellent staff member very helpful from start to finish helping us thought the procedure making everything clear and simple to understand
January 15, 2025
Unprompted review
Reply from Vodafone UK - Trowbridge
Hi Sarah,
Thanks for your review for Wes. This is great feedback and we appreciate your support. We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Emily-May was super efficient and made…
Emily-May was super efficient and made the whole process of upgrading easy.
January 10, 2025
Unprompted review
Reply from Vodafone UK - Trowbridge
Thank you for your great review. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thank you,
Vodafone Social Media Team
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