Amazing service at Vodafone Waltham Cross. I was treated incredibly in store when looking to upgrade my device. They got me nearly £900 for trading in my old phone! I'm now super excited and grateful... See more
Company replied
Location
Switch location2 High Street, EN8 7BY Waltham Cross, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great experience during our visit. Ecem and Auguzt were very patient and kind to take us in right before closing and stayed with us for an hour to get us the best deal. They stayed overtime on a Satur... See more
Company replied
Talking to Raul, he was very helpful though the problem hasn't gone away but I do believe, at the moment it is better
Company replied
Daniel was very helpful in dealing with my request, he listened to all my needs and chose the perfect plan for me. This shop has very good customer service and all staff are polite and kind. Ecem was... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Waltham Cross
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
2 High Street, EN8 7BY, Waltham Cross, United Kingdom
4.9
Excellent
151 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service from the Waltham Cross…
Great service from the Waltham Cross team, I would always recommend them.
November 14, 2025
Unprompted review
Reply from Vodafone UK - Waltham Cross
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
I had a huge problem with my eSIM and…
I had a huge problem with my eSIM and the Mert from Vodafone Waltham Cross massively helped me out. Can’t thank him enough!!!
November 11, 2025
Unprompted review
Reply from Vodafone UK - Waltham Cross
We're happy to hear that you had such a positive experience and appreciate you sharing your feedback with us. Thank you for your lovely review.
Thanks,
Vodafone Social Media Team
Getting wi-if
Lex was an excellent at her job ..very helpful..she is an asset to Vodafone..
October 25, 2025
Unprompted review
Reply from Vodafone UK - Waltham Cross
Hi. We're happy to hear that you had such a positive experience. It's great to know that the service you received was so helpful. We appreciate your feedback! If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Exceptional sales team!
I came to collect a phone that I had ordered over the phone only to find out the my order had not been delivered I was extremely frustrated and upset but Meet was very understanding and accommodating explaining to me the process helping me to understand what the problem was. Prince suggested an alternative which resulted in me not having to wait two days for my new phone but leaving the shop phone in hand! Both young men were attentive, communicated well and made the processes seem less. Princes energy and charisma is to be applauded and Merts efficiency and ability to communicate was very impressive. Highly recommend both sales men and this store.
October 16, 2025
Unprompted review
Reply from Vodafone UK - Waltham Cross
Hi. Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I was accommodated by ela she is very…
I was accommodated by ela she is very friendly and she made sure i understood everything that she was processing, 10/10 service it was amazing
October 11, 2025
Unprompted review
Reply from Vodafone UK - Waltham Cross
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Prince was great at fixing all issues…
Prince was great at fixing all issues quickly
October 10, 2025
Unprompted review
Reply from Vodafone UK - Waltham Cross
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Thanks to Prince he just saved you…
Thanks to Prince he just saved you another customer- he helped me with my e sim issues and got me to sign up with you for another year
October 10, 2025
Unprompted review
Reply from Vodafone UK - Waltham Cross
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Thank you Alex
Alex was so professional and helped to choose the best rateplan according to my usage details.Thank you
October 4, 2025
Unprompted review
Reply from Vodafone UK - Waltham Cross
Hey Kristina,
Thanks for the lovely review and fantastic support for Alex.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Prince and lex service was great
Prince and lex service was great
September 20, 2025
Unprompted review
Reply from Vodafone UK - Waltham Cross
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Great experience with Lex
Great experience and wonderful interaction with Lex. They were really resourceful with the problem I had. Their approach was friendly and welcoming.
September 19, 2025
Unprompted review
Reply from Vodafone UK - Waltham Cross
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Prince was knowledge
Prince was knowledge, professional and helpful with our phone usage and updates
September 17, 2025
Unprompted review
Reply from Vodafone UK - Waltham Cross
Hi Yvonne. Thank you for your review for Prince. It's always lovely to read such great feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very nice personal good service
September 15, 2025
Unprompted review
Reply from Vodafone UK - Waltham Cross
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Very helpful
September 11, 2025
Unprompted review
Reply from Vodafone UK - Waltham Cross
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Fantastic service good girl ❤️
September 2, 2025
Unprompted review
Reply from Vodafone UK - Waltham Cross
Thanks for your wonderful feedback,
Vodafone Social Media Team
Lex made our day...
The store was a haven of calm on extremely hot day. My husband, Minnie, Pippa and I were also shattered. We thought that our 3 accounts muddle and broken phone would be an issue and complex to fix. Fear not Alexandra (Lex), listened to the issues and carefully sorted everything out for us. Lex has a great attitude and knows how to clearly explain everything. She was patient when repeating answers too. Clear and concise throughout. A true professional and a credit to the herself, Waltham Cross shop and to Vodafone. Many, thanks.
August 15, 2025
Unprompted review
Reply from Vodafone UK - Waltham Cross
We're happy to hear that you found our store a haven and that our team member was able to resolve your issues with such clarity and patience. We appreciate your kind words and recognition of their professionalism.
Thanks,
Vodafone Social Media Team
Reply from Vodafone UK - Waltham Cross
We appreciate you taking the time to share your positive experience with us; we are so happy to hear it!
Vodafone Social Media Team
Great experience
Great experience. Lex was the best. Kind and friendly.
August 16, 2025
Unprompted review
Reply from Vodafone UK - Waltham Cross
Thank you for sharing this with us and well done Lex!
Vodafone Social Media Team
Popped into the Waltham Cross store and…
Popped into the Waltham Cross store and was immediately greeted by Ela, she was so welcome, accommodating and being an ex sales person I see massive potential in her. She has the right attitude, customer skills and I guarantee she will become one of your top performers!!! ⭐️ 10 out of 10 !!!!
August 15, 2025
Unprompted review
Reply from Vodafone UK - Waltham Cross
Hey Toni,
Thanks for the lovely review and fantastic support for Ela.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Lex was Very helpful
Lex was Very helpful. She was also very informative.
August 13, 2025
Unprompted review
Reply from Vodafone UK - Waltham Cross
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Best customer service
Ela at Vodafone was absolutely amazing her customer service was excellent she took the time to explain everything clearly so I understood all my options. She was patient, friendly, and made the whole process stress free. I really appreciate the effort she put into helping me. Big thanks to Ela
August 13, 2025
Unprompted review
Reply from Vodafone UK - Waltham Cross
Hey Meer,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.