I recently moved over to Vodafone with two SIM cards and one broadband package, and I’d like to give great feedback for Steph. He provided excellent customer service throughout the whole process. St... See more
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Location
Switch locationUnit 1092-1093 Westfield Shopping Centre, W12 7GB London, GB
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See what reviewers are saying
● 'Stephan'@ Vodafone, Westfield White City served me and is an absolute superstar!!!! ● I've Autism so not always the quickest @ absorbing info. ● Stephan was A-Starred. (Applause, Applause, Ap... See more
Company replied
After having months of problems over the phone with Vodafone customer services, I decided to take my issue into store to try get help. We were greeted by Danna, who helped us in great depth, expla... See more
Company replied
Danna from Bolivia is so professional and her helpful advice sorted out my ongoing issues. She recommended new products to upgrade my price plan. You should be happy to have her par of your team ve... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - White City
Written by the company
Contact info
Unit 1092-1093 Westfield Shopping Centre, W12 7GB, London, United Kingdom
4.9
Excellent
536 reviews
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I recently moved over to Vodafone with…
I recently moved over to Vodafone with two SIM cards and one broadband package, and I’d like to give great feedback for Steph. He provided excellent customer service throughout the whole process.
Steph was friendly, patient, and very professional. He clearly explained all the options, made sure everything was set up correctly, and ensured the transfer was smooth and hassle-free. He took the time to answer all my questions and made me feel confident in my decision to switch.
His helpful attitude and attention to detail really stood out, and he went above and beyond to make sure everything was sorted perfectly. Steph is a real credit to Vodafone, and I truly appreciate the support he provided. Thanks!! Steph
June 13, 2026
Unprompted review
Reply from Vodafone UK - White City
Hey Alex,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Good customer service
Good customer service. Thanks Stephen’s for answering all my questions kindly. Recommend
June 13, 2026
Unprompted review
Reply from Vodafone UK - White City
Hey there,
Thanks for the lovely review and fantastic support for Stephen. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Went into Vodafone White City today to…
Went into Vodafone White City today to replace a SIM card and upgrade my phone. Stephane served us and was extremely helpful, he helped us to get an amazing deal on an iPhone 7 pro max including a Samsung tablet and saved us lots of money. He made the entire experience easy and relaxed for us and explained everything very clearly. Would definitely recommend coming here to upgrade or get a new phone and if you do ask for Stephane.
May 18, 2026
Unprompted review
Reply from Vodafone UK - White City
Hey,
This is what we love to hear! Thank you for your 5-star review.
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Stephane was exceptional with the…
Stephane was exceptional with the service offered. Directed me to the plan that suited my need. Great price
April 16, 2026
Unprompted review
Reply from Vodafone UK - White City
Hey Janice,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Stephane help was amazing would highly…
Stephane help was amazing would highly recommend he answered every question with expertise
April 16, 2026
Unprompted review
Reply from Vodafone UK - White City
Hey Jan,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Stephane was excellent in helping…
Stephane was excellent in helping change broadband provider, very informative and friendly.
April 16, 2026
Unprompted review
Reply from Vodafone UK - White City
Hey Bernice,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent service from Stephane
Excellent service from Stephane. He approached the customer straight away and provided a great service
April 6, 2026
Unprompted review
Reply from Vodafone UK - White City
Hey Menzies,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Superb service from Steph
Steph was excellent at the Westfield store. He gave me knowledgeable advice and took the time to find me the best plan and options, and made the process smooth and easy. A stressful issue with my service was rectified in quick time, and Steph even stayed passed closing time to reassure me and make sure I was happy and left with the best plan. Many thanks to Steph!
March 10, 2026
Unprompted review
Reply from Vodafone UK - White City
Hey Tam,
Thanks for the lovely review and fantastic support for Steph.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great Team
Great customer services many thanks for dana and tylor
And special thanks to the manager abdirhman
February 23, 2026
Unprompted review
Reply from Vodafone UK - White City
Hey Adam,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Stephane is a great guy ,very helpful…
Stephane is a great guy ,very helpful as he has a great method ,
High recommend
February 21, 2026
Unprompted review
Reply from Vodafone UK - White City
Hey Ali,
Thanks for the lovely review and fantastic support for Stephane.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Stephane was very helpful and…
Stephane was very helpful and efficient. Upgrade done very smoothly. Thank you
February 9, 2026
Unprompted review
Reply from Vodafone UK - White City
Hey Dorota,
Thanks for the lovely review and fantastic support for Stephane.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I.met the lady charming Dana retail…
I.met the lady charming Dana retail advisor very professional smiley best customer services and made me to take iPhone 17 prompt with sim and provide me the most beautiful no so thank you Dana
January 28, 2026
Unprompted review
Reply from Vodafone UK - White City
Hey Tameem,
Thanks for the lovely review and fantastic support for Dana.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Maria with scarf guided us really well…
Maria with scarf guided us really well throughout the whole process. She was really quick with it.
January 22, 2026
Unprompted review
Reply from Vodafone UK - White City
Hey Arpita,
Thanks for the lovely review and fantastic support for Maria.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Data transfer with Maria
Maria (who asked me to refer to her as Maria with the scarf) was wonderful! She took time to explain everything, double checked any queries with colleagues, was extremely friendly and put me very much at ease. She is a great asset to the Vodafone team.
January 20, 2026
Unprompted review
Reply from Vodafone UK - White City
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent service from Maria with scarf…
Excellent service from Maria with scarf . Extremely happy
January 19, 2026
Unprompted review
Reply from Vodafone UK - White City
Hey Samuel,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Maria with scarf What a delight
Maria with scarf What a delight, well mannered, listened to all my needs, patient and made the king experience feel short. I will be back, I will tell my people to ask for her for a wonderful experience. Thank you NJ
December 18, 2025
Unprompted review
Reply from Vodafone UK - White City
Hey Noah,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone
Thanks again,
Vodafone Social Media Team
He is very helpful and professional
He is very helpful and professional. He deserves promotion and higher salary.
December 7, 2025
Unprompted review
Reply from Vodafone UK - White City
Hey Jenny,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Amazing Service and Expert Advice from Joshu
I visited the Vodafone Westfield West London branch yesterday to renew the SIM I had lost, and I was assisted by Joshu and his colleague Maria. Joshu, the Retail Advisor, provided exceptional service from start to finish. I initially planned to get a simple replacement SIM, but he took the time to explain the Black Friday device deals in detail and helped me compare the benefits of each package.
His knowledge of Vodafone plans, devices, and cost-effective options was truly impressive. Thanks to his clear explanations and friendly approach, I felt confident in choosing the most economical package for my needs.
Both Joshu and Maria were professional, helpful, and genuinely customer-focused. I’m extremely pleased with the service I received and highly recommend them. Excellent team!
November 30, 2025
Unprompted review
Reply from Vodafone UK - White City
Hey Nweni,
Thanks for the lovely review and fantastic support for Joshu and Maria.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Vodafone Fix & Go
Vodafone Fix & Go
I went to Vodafone on the 27th of November to replace the battery of my phone because the battery's health was very poor.I have to say that Im really happy with the service.Naheem(the technician)was really helpful and knowledgeable.My phone is now like new.Thank you for the service I really recommend.
November 27, 2025
Unprompted review
Reply from Vodafone UK - White City
Hey Silvia,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Incredible service and overall experience
Absolutely brilliant experience with the Vodafone team in Westfield. Coming in an hour before close on a Sunday evening you could excuse anyone for being a little bit unbothered, however Munaim (hopefully spelt correctly) was utterly fantastic. Incredibly helpful, chatty and overall just very pleasant. A credit to the company and, apart from a slightly better new contract, the service and general friendliness in store was probably the reason I swayed from my current contract with O2 to a new one with Vodafone 👍🏼
November 16, 2025
Unprompted review
Reply from Vodafone UK - White City
Hi. We're happy to hear that you had such a positive experience with our team in Westfield. We appreciate the fantastic support for the staff member you mentioned. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
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