Outstanding service from the Vodafone team member- Hash who helped me and my fiancée. From the moment we walked in, he was friendly, knowledgeable, and genuinely wanted to help us get the best deal... See more
Company replied
Location
Switch locationUnit 1092-1093 Westfield Shopping Centre, W12 7GB London, GB
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See what reviewers are saying
● 'Stephan'@ Vodafone, Westfield White City served me and is an absolute superstar!!!! ● I've Autism so not always the quickest @ absorbing info. ● Stephan was A-Starred. (Applause, Applause, Ap... See more
Company replied
After having months of problems over the phone with Vodafone customer services, I decided to take my issue into store to try get help. We were greeted by Danna, who helped us in great depth, expla... See more
Company replied
Danna from Bolivia is so professional and her helpful advice sorted out my ongoing issues. She recommended new products to upgrade my price plan. You should be happy to have her par of your team ve... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - White City
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
Unit 1092-1093 Westfield Shopping Centre, W12 7GB, London, United Kingdom
4.9
Excellent
538 reviews
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Sudenaz was a fantastic sales person.
Sudenaz was a fantastic sales person.
I would definitely recommend her to friends and family.
January 11, 2025
Unprompted review
Reply from Vodafone UK - White City
It’s great to hear you’ve had a positive experience. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Fantastic help from Ravi
Fantastic help from Ravi! Highly recommend! Thank you!
January 8, 2025
Unprompted review
Reply from Vodafone UK - White City
Hi Millie
Thank you for reviewing and sharing this feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Hai was awesome listened to every bit…
Hai was awesome listened to every bit of my query
January 8, 2025
Unprompted review
Reply from Vodafone UK - White City
Hi. Thank you for your review for Hai. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Josh was impressively helpful
Josh was impressively helpful, very pro active, informative and responsive. He kept me informed and made the process of switching my daughter's pay as you go to a contract very easy.
December 21, 2024
Unprompted review
Reply from Vodafone UK - White City
Hi Ela. Thank you for your review for Josh. It's always lovely to read such great feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Stephan was the best advisor that I was…
Stephan was the best advisor that I was served by today, he was clear he was very handsome and I would like to be served by him every time, 10/10 service
January 6, 2025
Unprompted review
Reply from Vodafone UK - White City
Hello, Julia,
It's great to hear about the positive experience which you had with Stephan. We appreciate you taking the time to write in a review.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Polite and professional
Polite and professional, knowledgeable and helpful
January 6, 2025
Unprompted review
Reply from Vodafone UK - White City
Hello, Liz,
That’s great to hear! Thanks for the review.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
I’ve been seen by Ravi and Hai and the…
I’ve been seen by Ravi and Hai and the were great, kind and very professional for the service they provided
A huge thanks to both of them and Vodafone should be proud of these great guys
December 30, 2024
Unprompted review
Reply from Vodafone UK - White City
Hi Ali. Thank you for your review for both Ravi and Hai. It's always lovely to read such great feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
He is very polite and helpful guy
He is very polite and helpful guy
December 27, 2024
Unprompted review
Reply from Vodafone UK - White City
Hi there,
Thank you for taking the time to review.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Asma was amazing in helping me trough…
Asma was amazing in helping me trough the process of switching from EE to Vodafone answering al my questions and explaining everything I needed to know about this process, I’m so grateful that she became the special one to help me. Thank you . Gilberto Camacho
December 20, 2024
Unprompted review
Reply from Vodafone UK - White City
Hey Gilberto, Welcome aboard, you've definately made the right choice ☺️ I'm glad Asma was able to answer all your questions and made switching so easy. If there's anything we can help with, don't hesitate to reach out via one of our scoial channels.
Thanks again for your feedback, The Vodafone Social Media Team
Very non-friendly
Very non-friendly! Chatting on the counter and didnt pay attention to me when i enter then just said wait here
December 18, 2024
Unprompted review
Reply from Vodafone UK - White City
Hi Iris,
This isn't how we want to be leaving customers feeling. If you require any assistance, or have any additional feedback, please message us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone and we'll get things looked into.
Thanks, Vodafone Social Media Team
Great service from Dana
Great service from Dana. Explained the data packages and arranged them quickly.
December 16, 2024
Unprompted review
Reply from Vodafone UK - White City
Hi Noel.
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Danna from Bolivia is so professional…
Danna from Bolivia is so professional and her helpful advice sorted out my ongoing issues. She recommended new products to upgrade my price plan.
You should be happy to have her par of your team very charming and smiling very friendly with your customers.
Thank you
Joe
December 16, 2024
Unprompted review
Reply from Vodafone UK - White City
Hi Jozef,
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Danna was very helpful and…
Danna was very helpful and understanding and helped me resolve the issue quickly.
December 16, 2024
Unprompted review
Reply from Vodafone UK - White City
Hi Patrick,
Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks again,
Vodafone Social Media Team
‘Hi’ rocks
‘Hi’ rocks! The best phone consultant I have EVER experienced! It wasn’t a sale, it was a ‘win win’ gift of happy customer and happy business. The man is a dude and a wonderful ambassador for the Vodafone brand. Definitely deserves a pay rise! Hey it’s Christmas, make that a pay rise and a bonus!
December 11, 2024
Unprompted review
Reply from Vodafone UK - White City
Hi Mr Nunn,
This is lovely feedback. Thanks for your kind words and taking your time to share the experience. If you ever need any help, please reach out to us by dropping a message either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Amazing experience !
Amazing experience !!
Danna was so helpful
I actually came in to discuss cancelling but Danna changed my mind and found me a great deal !
I would recommend her to all my friends
Great service, friendly and competent.
November 29, 2024
Unprompted review
Reply from Vodafone UK - White City
Hello, Bria,
Thanks for writing a review and recommendation. It's wonderful that you had a great experience with Danna, it's certainly what we like to hear!
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Really great experience with Asmaa
Really great experience with Asmaa, walked in for a pixel and left with an amazing deal on lots more devices! Despite lots of technical issues on our devices Asmaa was really patient and helped us to get exactly what we wanted! 10/10 Service
December 6, 2024
Unprompted review
Reply from Vodafone UK - White City
Hi Niall. Thank you for your review for Asmaa. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Danna gave the best experience
Danna was very helpfull.
Anything that she could do to help she did.
She explained my whole contract clearly and resolved all my questions and queries.
Walking into Vodafone I felt confused and after sitting with Danna she made my mind feel at ease in this day and age of having to do most of the work with customer services she explained everything so well and was a pleasure to talk to.
I will always go and see her in store if I have to resolve anything further. Thank you
December 4, 2024
Unprompted review
Reply from Vodafone UK - White City
Hi Chilli
Thanks for taking the time to write such a great review! We're delighted to see that Danna delivered this level of excellent service, it's just what we love to see. If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Exceptional Help
After having months of problems over the phone with Vodafone customer services, I decided to take my issue into store to try get help.
We were greeted by Danna, who helped us in great depth, explaining the issue in full and writing down notes as we spoke to the customer services together on the phone. Not only did she help with sorting the problem, but she documented and provided me with step by step notes and proof of progress. She was calm and patience and was very welcoming. I want to emphasise how helpful she was, thank you
December 4, 2024
Unprompted review
Reply from Vodafone UK - White City
Hi Ben,
What incredible feedback for Danna, thank you so much for letting us know. We appreciate all of your feedback. If you ever need more help or support, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Great service from Larisa!!
Great service from Larisa!!! She was so helpful with me and so patient. I really appreciatted It, Specially nowadays. Definitly coming back!
December 3, 2024
Unprompted review
Reply from Vodafone UK - White City
Hi Sonia,
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Soha was amazing
Soha was amazing at explaining my tariff to me and offering me new products
December 3, 2024
Unprompted review
Reply from Vodafone UK - White City
Hi Parastoo,
Thank you for your review. It’s great to hear of your positive experience with Soha. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
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