Needed an upgrade for my daughter so went to the grand arcade wigan store today, the store was clean and spacious but the first female employee was sat at a desk, glanced up at me, from typing so... See more
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Location
Switch locationUnit 33,Grand Arcade, WN1 1UG Wigan, GB
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See what reviewers are saying
The team were so helpful I was served by Tom who always has a smile on his face. I’ve been coming to the shop for a few years now and Tom always makes sure to give the best service and keeps what I wa... See more
Company replied
Been in store today to change my broadband I was served by Tom because he served me other day he's very polite and friendly today he's saved me a lot of money I'm very grateful and one very happy cust... See more
Company replied
I visited Vodafone Wigan today and did an upgrade and new home broadband I was helped by Justyna who was absolutely brilliant. She was very informative and patient. The manager Alex came over quite of... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Wigan
Written by the company
Contact info
Unit 33,Grand Arcade, WN1 1UG, Wigan, United Kingdom
4.9
Excellent
211 reviews
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Needed an upgrade for my daughter so…
Needed an upgrade for my daughter so went to the grand arcade wigan store today, the store was clean and spacious but the first female employee was sat at a desk, glanced up at me, from typing something in her phone & carried on with whatever she was inputing for about 20 more seconds more , then approached me to ask if I needed help which I found a little awkward.
She was helpful to a point but kept over talking me a bit as was explaining what I was after.
I decided to comeback after an appointment & was going to look at other phone deals too.
I returned a few hours later to try again and was welcomed straight away by a friendly employee named Emmie. I explained I'd been in before but I was a bit of a rush to find out what they had in stock of a particular device so I could take it today as my daughter had broken hers. She was so helpful, engaged and knowledgable about the phones and deals.
I left very happy with the device and airplan & I hope that when I'm to return instore, I have the pleasure of being served by Emmie again. Very pleased loyal customer. thankyou 😊
May 29, 2026
Unprompted review
Reply from Vodafone UK - Wigan
Hey,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
The team were so helpful I was served…
The team were so helpful I was served by Tom who always has a smile on his face. I’ve been coming to the shop for a few years now and Tom always makes sure to give the best service and keeps what I want in mind when showing me the current phone offers. Thanks Tom!
May 23, 2026
Unprompted review
Reply from Vodafone UK - Wigan
Hey Laura,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Been in store today to change my…broadband
Been in store today to change my broadband I was served by Tom because he served me other day he's very polite and friendly today he's saved me a lot of money I'm very grateful and one very happy customer
May 21, 2026
Unprompted review
Reply from Vodafone UK - Wigan
Hey,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Reliable Team at Wigan Store
Went to the Wigan store today to sort out my sim and the service was smooth. Shout out to Callum for making my experience easy. He was kind, knowledgeable, and made sure everything was explained to me.
May 12, 2026
Unprompted review
Reply from Vodafone UK - Wigan
Hey Terry,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Came into the Wigan store and Abbie was…
Came into the Wigan store and Abbie was very helpful without my visit
May 9, 2026
Unprompted review
Reply from Vodafone UK - Wigan
Hey Jordon,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
The assistant Emmie was very helpful…
The assistant Emmie was very helpful and patient. Emmie was still learning her role but was very pleasant and explained things well.
April 28, 2026
Unprompted review
Reply from Vodafone UK - Wigan
Hey John,
Thanks for the lovely review and fantastic support for Emmie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone
Thanks again,
Vodafone Social Media Team
Friendly and helpful store manager
Always see the friendly face of Tom, nothing is to much trouble for him, he will help with everything that he can. He even looks for deals which you might have missed and he does not try to sell you anything you dont want. I always go to Tom in the wigan store
April 27, 2026
Unprompted review
Reply from Vodafone UK - Wigan
Hey Lisa,
I'm glad to hear that the store agents were able to resolve the issue. Thank you for the wonderful review and the fantastic support for Tom and team.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
The girl who served me today was Abbie
The girl who served me today was Abbie. She tried to find the best plan for us. She was extremely helpful to us, very friendly. Highly recommend!
April 27, 2026
Unprompted review
Reply from Vodafone UK - Wigan
Hey zoryana,
Thanks for the lovely review and fantastic support for Abbie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Tom, Store Manager Wigan
Tom, Stores manager in Wigan, Grand Arcade Branch what a guy. Took his time in serving me, he s patient, detailed, and customer friendly.
April 9, 2026
Unprompted review
Reply from Vodafone UK - Wigan
Hey Charles,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Tom was really helpful when it came to…
Tom was really helpful when it came to choosing a SIMO plan. He was very polite and friendly, and I came out of the experience feeling very informed. Exquisite service! Thank you. :)
April 6, 2026
Unprompted review
Reply from Vodafone UK - Wigan
Hey Emily,
Thanks for the lovely review and fantastic support for Tom.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Spoke to callum
Spoke to callum. Very understanding and polite. Made my day. Got new phone at good price. Thanks guys at vodafone wigan
April 4, 2026
Unprompted review
Reply from Vodafone UK - Wigan
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Tom was really helpful when he was…
Tom was really helpful when he was advising me about a new simcard only plan. Lots of patience with an old geezer like me who doesn't have much idea about mobile phones etc. -Excellent service
April 4, 2026
Unprompted review
Reply from Vodafone UK - Wigan
Hey Stephen,
Thanks for the lovely review and fantastic support for Tom.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I was in Wigan town centre branch and…
I was in Wigan town centre branch and Tom was very helpful and did everything very fast and great with great deals. With Tom encouraging I switched to vodafone broadband.
Thanks
March 31, 2026
Unprompted review
Reply from Vodafone UK - Wigan
Hey,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Abbie has been amazing
Abbie has been amazing! I came in wanting cheap sim only deal and she presented suitable plan for my needs. She was friendly and polite and explained everything properly.
March 28, 2026
Unprompted review
Reply from Vodafone UK - Wigan
Hey there,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I’ve been to Vodafone in Wigan and…
I’ve been to Vodafone in Wigan and served by Tom he was absolutely fantastic
March 17, 2026
Unprompted review
Reply from Vodafone UK - Wigan
Hi Ras,
Thank you so much for your wonderful review and the amazing support you’ve shown for Tom —it truly means a lot to us!
If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We're always here for you!
Thanks again,
Vodafone Social Media Team
Really happy with the service today
Really happy with the service today, had an issue with my SIM card sorted straight away no problem. Abby offered to have a look at my contract as she could get it cheaper for me without being asked. This has also now been sorted Thankyou very much Abbreviated lovely friendly and helpful..
March 11, 2026
Unprompted review
Reply from Vodafone UK - Wigan
Hey there,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I visited your store in Wigan
I visited your store in Wigan. I wanted to renew my contract and was greeted by a very friendly employee called Tom. I would like to thank him very much for the great service.
March 8, 2026
Unprompted review
Reply from Vodafone UK - Wigan
Hey Tanya,
Thanks for the lovely review and fantastic support for Tom.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Wigan
Hi Daniel,
Your kind words mean so much—thank you for sharing this wonderful review!
If there’s ever anything you need, our Social Media team is just a message away. Feel free to reach out to us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We’re always here to help!
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Wigan
Hey Dale,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Abbie
Abbie gave Beltin customer service. Faultless.
Would recommend
February 19, 2026
Unprompted review
Reply from Vodafone UK - Wigan
Hey Ben,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
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