I went into the shop and asked advise from Alyssa , I then returned 2 days later and she remembered me and what I wanted them we sat down and she organised everything .Such a calm and pleasant young l... See more
Company replied
Location
Switch locationUnit 33,Grand Arcade, WN1 1UG Wigan, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I went in today and spoke to katie, she was a lovely member of staff who helped me take out a new contract. She gave me all the information i needed and was very helpful and i was really happy with t... See more
Company replied
Alyssa was great in helping my upgrade contracts, she took her time and answered all my questions, she even upsold and found me a better overall broadband deal.
Company replied
I visited Vodafone Wigan today and did an upgrade and new home broadband I was helped by Justyna who was absolutely brilliant. She was very informative and patient. The manager Alex came over quite of... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Wigan
Written by the company
Contact info
Unit 33,Grand Arcade, WN1 1UG, Wigan, United Kingdom
4.8
Excellent
231 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Super Staff!!!
The staff in the Wigan store were so helpful……..nothing too much trouble.
February 15, 2026
Unprompted review
Reply from Vodafone UK - Wigan
Hey Ann,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Very helpful and explained everything…
Very helpful and explained everything thoroughly.
February 1, 2026
Unprompted review
Reply from Vodafone UK - Wigan
Hey Andrew,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Tom the manager of Wigan store was…
Tom the manager of Wigan store was great, listened, didn't try to push a more expensive one on me.
January 31, 2026
Unprompted review
Reply from Vodafone UK - Wigan
Hey Nicola,
Thanks for the lovely review and fantastic support for Tom.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Had a really good experience
Had a really good experience. I spoke with Abigail who helped me to get a new phone and contract, she made everything really clear and easy.
December 23, 2025
Unprompted review
Reply from Vodafone UK - Wigan
Hey Danielle,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Callus was excellent with the transfer…
Callus was excellent with the transfer of sims and new phone deal and with renewing mobile wifi account aswell
January 17, 2026
Unprompted review
Reply from Vodafone UK - Wigan
Hey Jeff,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Wigan
Hey Janet,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great Service
I had a really positive experience getting my new phone contract. Tom was friendly, knowledgeable, and made the whole process quick and stress-free. He took the time to explain my options clearly and helped me find the best deal for my needs. Excellent customer service - highly recommend!
January 14, 2026
Unprompted review
Reply from Vodafone UK - Wigan
Hey Meg,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Friendly, helpful staff
Approached by a friendly member of staff and explored best options, very happy with the service
January 10, 2026
Unprompted review
Reply from Vodafone UK - Wigan
Hey Jen,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Wigan
Hey Cristina,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Callum
Callum was amazing, very knowledgeable about the products and also upgraded our sims.
December 16, 2025
Unprompted review
Reply from Vodafone UK - Wigan
Hey,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Callum was amazing today helping us get…
Callum was amazing today helping us get a new phone today. He talked us through all the options and found the best deal for us today. Very happy with the service
December 11, 2025
Unprompted review
Reply from Vodafone UK - Wigan
Hey Sarah,
Thanks for the lovely review and fantastic support for Callum.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Hi Gavin,
Hi Gavin,
I came to your shop (Grand Arcade Wigan) for top up my sim plan on 9/12. Eventually, my wife and I changed to monthly plan (24 months) and you gave anothor sim card for us to use it temporarily. And you said our original numbers will be resume normal on 10/12. However, my number is doesn't work till now. Could you give me a call to ny wife to fix it? My wife number: 077519110398.
December 9, 2025
Unprompted review
Reply from Vodafone UK - Wigan
Hello Anthony,
I'm really sorry to hear our customer service didn't meet your expectations. We strive to be helpful, and this isn't the experience we want for you.
Please reach out to us with more details so we can understand what happened and make things right. You can speak with our LiveChat Advisors - vodafone.uk/2LCJiTm or give us a call on 191 from your Vodafone mobile or 0333 304 0191 from your landline or any other network provider.
You can also chat to my team on Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks,
Vodafone Social Media Team
Brilliant service would recommend
Brilliant service would recommend
December 7, 2025
Unprompted review
Reply from Vodafone UK - Wigan
Hey Adam,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I wanted to change service provider
I wanted to change service provider. Justina was very helpful and helped with the change of numbers as well
December 6, 2025
Unprompted review
Reply from Vodafone UK - Wigan
Hey Anthony,
Thanks for the lovely review and fantastic support for Justina.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Callum
Callum
Was excellent explaining everything very clear and was very helpful
November 22, 2025
Unprompted review
Reply from Vodafone UK - Wigan
Hey Paul,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Fantastic
Fantastic! very helpfully
John got us a great deal on our phones and internet
November 16, 2025
Unprompted review
Reply from Vodafone UK - Wigan
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
John was very helpful and saved me money
John was very helpful and saved me money
November 11, 2025
Unprompted review
Reply from Vodafone UK - Wigan
We appreciate you taking the time to leave us such a wonderful review. We are so glad to hear you found our service helpful and efficient.
Thanks,
Vodafone Social Media Team
great customer service from justyna
i came into the wigan branch today to ask a few questions about my contract, i was served by justyna. she was amazing, served me with a huge smile on her face, answered all of my questions and helped me with everything i needed.
November 10, 2025
Unprompted review
Reply from Vodafone UK - Wigan
Hi. We're happy to hear that you had such a positive experience during your visit. We appreciate you taking the time to share your feedback, and we're so glad our team could assist you with your questions and needs. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Went to Vodafone in Wigan Town centre…
Went to Vodafone in Wigan Town centre today. Justyna is very helpful, kind and professional. Thank you
November 10, 2025
Unprompted review
Reply from Vodafone UK - Wigan
Hi. We're happy to hear that you found our team member in Wigan town centre to be helpful, kind, and professional. We appreciate you taking the time to leave your feedback! If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
No comunication
Called into vodafone wigan, just to hand back a internet box. Only two people serving, and both busy. Three other people waiting before me. Waited 10 mins and no one came across just to say. ' won't be long' a bit busy at present ' take a seat' nothing !!! I left and called back 20 mins later. The two reps where still with the same clients. The other three people waiting had gone!!. Very poor lack of communication and acknowledgment. '
October 31, 2025
Unprompted review
Reply from Vodafone UK - Wigan
We value your feedback, and we appreciate you bringing this to our attention. I apologize for the inconvenience caused.
If you do need any support please contact our dedicated team that can be reached by calling 0333 304 0191 or via live chat here - https://vodafone.uk/2aDQ1gh. You can also come chat to my team on Facebook at http://vodafone.uk/2Fpnah2
Thanks, Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.